T-Mobile

I have been to this T-​mobile location a few times as it is conveniently near my home. My past experiences here have been just so so except for last week where I was given outstanding service by a gentleman named Frank. This guy listened to what i needed and was very helpful. Unfortunately today I had a real emergency and had to have my phone looked at because it is my work phone. When I arrive i see 1 other employee working and 6 other employees just waiting for something to happen. The lady that waited on me has no business being in customer service whatsoever. She offered no assistance to me at all except for ordering me a new phone. I explained to her even though my phone is acting up that i still need it for work. I also asked her if anything could be done to speed the phone up as it has been lagging lately. She once again tells me she could order another phone. Does not offer to run any sort of diagnostic on phone, No soft reset of phone, No factory reset. This young girl basically shrugs her shoulders at me rolls her eyes and all under the managers nose. She was standing right there. There is a different T-​mobile that has just opened up across the street in the Target shopping center. If they can’t get better people working for them then obviously I picked the wrong phone service.

I have been into this store at Clackamas Town Center many times and the service is very slow and the associates will pretty much ignore you until it’s your turn. I came to this store several times to complain about our coverage and ask if there was an antenna we could buy to be able to use our phones due to constant dropped calls.
After 20 Years as a Voicestream/​T-​mobile customer it was finally time to say goodbye. They used to be a leader expanding the service coverage areas. Over the last 10 years the service area and quality has gone steadily downhill to the point that my wife begged me to switch service. At the end we had spotty service at best with constant dropped calls and no service at all. When at last we made the move the salt in the wound was the delightful $ 800 final bill where they stuck it to us for all the cancellation charges. I called the customer service number to try and get some type of adjustment where they told me to pound sand (and not even in a nice way). I suppose they need the money now more than ever with with all their customer’s leaving in droves.
We have excellent coverage now with Verizon now and the Data speeds are truly amazing. Not one dropped call… CAN YOU HEAR ME NOW? Do yourself a favor and avoid T-​mobile Like the PLAGUE!

I went into this T-​Mobile store today to ask about switching over from AT&T since their coverage isn’t so great now that I’ve moved to the West Coast. The staff here were beyond helpful and super friendly. They got me all hooked up with a sweet new plan, and a sweet new iphone. They also will reimburse my ETFs even though I’m just switching off of a family plan (that is sticking with AT&T). They looked up my address and saw that my service was only going to be «good» at my house… bing bang, they set me up with a free extender thingy so that my signal will be better here! Woohoo!
Thanks so much Misho, Angel and Codi!!! I am definitely recommending T-​Mobile, and this store in particular.

Cancelled my service due to refusal to replace warranty phone under extended warranty. I also could not use services do to network capabilities and routing issues. They are attempting to collect a debt for 1193.00 but when asked to explain told me it was confidential. All equipment was returned to them in timely fashion at store. I would not recommend this company to anyone it has really fallen apart from what it was years ago.