AT&T

Worst customer service experience ever. Still unresolved. They overbilled my upgrade, adding services that I didn’t sign up or ask for.
They promoted a free case with signing up for a new contract and purchase of a warranty. Itemized receipt showed that I paid full price for the case; no discounts on the other line item either.
They refused refund and reaching out to their district manager didn’t return my contact. Ended up filing a dispute with the Better Business Bureau. After multiple conversations by email and phone denied resolution by AT&T.

My first time purchasing a phone with them about a year ago was great. It’s all gone downhill from there. Because of my good experience I decided to return to the same store when I decided I wanted to switch back to iPhone after having my LG for less than a year.
My most recent experience left a bad taste in my mouth and I certainly will not be returning to this store when it is time to upgrade.
First, my sales consultant Jon, while he was nice enough, seemed rushed through the entire process. I had him install the $ 35 glass screen protector because I trusted that since he worked at the store he would be better at doing it than I am. I should have just done it on my own, because now I have a crooked screen protecter with a big bubble on one side and the other side doesn’t even cover the screen completely. It would be nice if he has taken the extra 30 seconds to line it up correctly.
The final straw was when I got an email from AT&T thanking me for adding Insurance on my new device… That I never agreed to purchasing. I am EXTREMELY displeased that this was added without my consent.

If the old AT&T Clackamas store still existed, this place would’ve gotten a 5 star.
We’ve gotten a lot of support from the old store but the new employees (of this new location) has been such a big disappointment. Not only that they did not help solve our problems, they just told us to contact customer support.
If every employee here direct their customer to call customer care, then what’s the point of even having employees in store to help «assist» customers with problems. This isn’t the first time we’ve been turned away without help.
I’ve been a loyal customer of AT&T for more than 10 years. Recently, AT&T has decided they wanted to add various charges to my bill without my consent.
I had upgraded a phone and DECLINED the insurance. Little did I know, the employee HAD ADDED the insurance without my consent which did not came to my attention until being charged for the insurance for 7 months!!!
Not to even mention technical difficulties we’ve faced with our devices. One of our line was no longer a smart phone and is out of contract. There were some unknown/​unauthorized charges for data plan when no one has touched that phone in almost a year! Not to mention, the SIM card was thrown away. However, one employee decided to put anther phone code on our plan and have caused some confusion as we were charged for data plan we didn’t use or agreed to.
They had called tech support and they’ve confirmed that there were no usage or activity within that line.
HOWEVER, employees at this store kept accusing us for putting in the SIM in a smartphone when we don’t even have the SIM to begin with!!! This goes back to the line that a different employee had changed the code from a smartphone to a basic phone. We were also charged a whopping extra $ 30/​month for their employees mistake.
I am not stupid and I know how to work technology. Only if they would stop accusing their customers and start helping!
After my contract expires, AT&T will no longer have us as their loyal customer.

Great customer service! Michelle was the one who helped us and she was very helpful. I am officially part of the AT&T family and couldn’t be happier

Great people great service intuitive salespeople, clean and neat store.

Great customer experience. Nice location.
As a customer for a long time, it nice to still feel like at&t wants my business.
All of the employees that I have worked with are knowledgeable and kind.
The new store is comfy and clean, and it would seem they have a real nice variety of products offered.

My husband and I went to the att store at Clackamas mall at the beginning of October because my husband wanted an upgrade to the new iPhone 6 Plus. We ended getting an iPad mini, changing our home security system and changing our phone plan along with the new phone which was to be delivered three weeks out. After several weeks, the phone my husband ordered made it to that att store but was returned due to an error in either the store’s name or my husband’s on the order. I called att’s main line and had to also ask about our bill which also did not jive with what was promised and was told I had to go into the store to fix any problems. After a month and half of waiting for the phone, I went into the store and told the associate who helped us what happened. The words sorry about anything for the situation or that maybe there was an error on his or the store’s side came out of his mouth. If I hadn’t looked up the tracking information and looked at our bill, we’d still be waiting for a phone that would never show up. My husband decided not to get a new phone from att and we’re looking at when we can move on.

The new store set up is fantastic.
I personally loved the layout and found it very aesthetically pleasing.
There are so many new gadgets to check out from speakers, to home security, keeping tabs on your kids (without getting all weird and implanting them with a microchip), and then the usual tablets and phone options we are accustom to seeing.
You won’t find a cash register in here. Everything is done via tablets that the employees use. From checking you in to ringing up your total (make sure you have your credit card on you!) it’s all tech all the time.
The employees are all smart and courteous and take their time to assist you with whatever need you have that brought you into the store that day.
There are really a lot of cool things to find. Example? Well ok. There is this fantastic outlet ‘extender’ that 1) curves to fit the area you have it in and 2) turns on and off at the push of a button ON YOUR PHONE. There are tons of designer phone and tablet covers. Tablet keyboards, which aren’t anything new but I’ve not seen the ones they have for sale before. Tons of speakers that I can’t even remember all the names of, beats by dr dre.
…Next thing you know they will be selling laptops and plasma televisions.
Over all it’s a cool store that you should check out!

I love the staff here. I’ve gone to several AT&T stores and the emplyoees in here are so helpful. I never feel pressured and they always act like they have as much time as I need. I will drive across town, just to go to this specific store.