Standard TV & Appliance Parts and Repair

A special thanks to Eugene from the Beaverton store many years ago for communicating with us the cost analysis benefits of a extended warranty. Today Serafin from Standards repair dept came out and repaired our dishwasher. This service call would of cost us almost half the price of our $ 900.00 dishwasher. Sefafin gave us a window early this morning when he was to be here and arrived early! He was very professional and in my opinion an expert and was prepared with all parts. With employees like these two outstanding individuals its no wonder that they. set the standard.

Really bad customer service and lack of follow through. I called to schedule an appointment for my washing machine which wouldn’t drain. It took the guy 10 minutes to find me in the system because someone misspelled my name. I explained I live in Beaverton and I work downtown and take the max. I need the latest appointment possible. They said between 2−5pm. I said due to my work schedule I need a better time frame or can the tech call an hour prior so I can get home. They assured me I’d be last and it was no problem. The day of the appt…3 days later (slow scheduling) the tech calls at 930, and tells me 1pm. I explain what I was told (this was not his fault, the techs don’t schedule their own jobs) I’d have to miss 4 hrs of work. He said he would see what he could do, then a snotty girl called me and said well if you can’t do it early we can do it Saturday. I said, no my washer has been fu if water for days. I ended up with a 2pm appt, missing 3 hrs of work and pay. The ONLY reason I gave them any stars, is because Chris the repair tech, was awesome, very courteous and punctual. He had it diagnosed and fixed in about 40 minutes, he was great and as pissed as I was I still called his manager to give credit for his service. Had it not been for him, 0 stars

This place is THE WORST! Calling in to be recieved by very long winded automation, then greated by female with nasty attitude that makes you feel dirty to have even called. This place is just a crap hole. Avoid at all cost.

Called Service department 3 times (got hung up/​disconnected twice). Finally got on the phone with Emilda and she was sympathetic and helpful to my dishwasher and fridge issues. First she got my name and number to call back (if I was disconnected again), then she suggested that the service person bring a part that wouldn’t break (this time). She did some extra leg work to make sure the correct parts were ordered and made sure I was happy with my experience. Good job Emilda!

Had some issues with my freezer not keeping cold. Called & was directed to the service manager who was really polite & listened to the issues I was having. He had a tech out to my house the next day & got the issue repaired. Really great service & would definitely recommend to anyone having repair issues!

I had a issue with a repair so I called in and they directed me to the service manager’s cell phone. He listened to my issue and got a repairman to my home to save my Thanksgiving. I will definitely use the service again in the future.