Sears

I purchased a Washer and Dryer from Sears on the July 4^th weekend of this year and had them delivered in Portland last weekend, on ⁸⁄₂₉.
When closing on my Condo in Washington we didn’t close as fast as we thought we would so I decided to have the guys who delivered the appliances toss them on my Uhaul truck and once I got to Washington I would try to install them in my new place when I was ready. I paid extra money for delivery and for a service plan.
So this morning I paid a professional $ 160 to clean out the dryer duct vents in my home and for some reason my brand new, never used washing machine is leaking. When I tried to call Sears and ask them if they could come out and look at the washing machine they refused because the item was purchased in Oregon and I live in Washington now. They transferred me to 3 different people, none of which were able to help. The one guy who I spoke with in Delivery advised me to call a Plumber. I explained to him that its the actual brand new washing machine that is leaking and I dont understand his logic behind asking me to call a plumber.
So if my Washing Machine needs Service apparently I have to put the items on a truck, which I don’t own and bring them to my old address which I don’t live at anymore to get them serviced. The agent refused to change or update my address. They wouldn’t even allow me to pay to have a service tech come out and look at it.
Never again will I shop at Sears, Kmart or any of their other affiliates. This is utterly ridiculous.

It’s the Sears Corporation that gets two stars, not necessarily the Lloyd Center store. That said, my washer/​dryer purchasing experience has made me realize that when purchasing an appliance, negotiate, barter, and do your research. Am I the only person ever who assumed that the marked price on an item was actually the price? Silly me — obviously, I haven’t spent enough time at marketplaces in Casablanca — but Sears sure has. Be nice — those salespeople have the ability to just «throw things in».
So yes, while the sales staff is nice (and has power). It’s the whole weird delivery (lack of) system that’s confusing and has made for an adventure in purchasing. Delivery for Sears should get 0 stars — it’s the Lloyd Center that pulls them up to 1. Even still, delivery was sooo bad… The bureaucracy, lack of customer service, rudeness, and incompetence. It took three times to set delivery dates before we could even get the delivery done. Did you know that if you set a date, you can’t make it earlier without returning the item and re-​purchasing? But you can change the date to make it arrive later.
Several dates were set before they actually arrived — once they never showed, the second time they claimed they couldn’t do the installation because we didn’t order a stack-​kit (we had), and the third time, they came, but just didn’t want to do their jobs — so they didn’t…
We had built a closet on our second floor specifically for a stack washer/​dryer. We used Sears’ specs to do the construction. The installers kept insisting it was too small (it wasn’t). (They didn’t want to carry them up the stairs) We had to keep insisting that they do the installation. They did it — sort of. Was it a passive-​aggressive maneuver that they plugged in the dryer but didn’t hook it up to the exhaust? How can you forget to vent a dryer to the outside?
On our part, it took us three washings to figure it out — the first two, we thru the clothes in and then went downstairs. Don’t do that.
We were lucky to have a great contractor who decided to take matters into her own hands and fixed it. This review is the least I can do to express my displeasure with an incompetent, bureaucratic, and disorganized delivery system.

Sears Service Plans:
We recently had a terrible experience with a Sears product. It involved a repair of a two-​year-​old vacuum cleaner. After much difficulty reaching a person with the voice-​activated phone system, we were given wrong information about where to take it (although people we talked to were very nice and tried to be helpful). One place had been closed for some time. The other place was Sears shipping and receiving, where we were told it had to be delivered to UPS, where it would be sent to Seattle for repair. Turns out it was sent to Chattanooga, Tenn. And the problem reoccurred within an hour of getting it back. Sent it back to Chattanooga, and it quit working again after being returned. Each repair took two weeks.

They sell hammers but not nails. How dumb is that?
I think that single sentence tells you everything you need to know about this store. But Unilocal won’t let me post one line reviews, and this so needs to be on my «Horror» list, so:
(This was supposed to be a «lorem ipsum» cut-​and-​paste, but apparently Unilocal has a filter for that. No sense of humor!)

The morons that work in their tool department at this location are horrible. Even Russell the manager is a douche. They flat out refused to help me. I have a tech discount card because of my technical school I attend. The discount is off regular price merchandise. Despite them doing the same thing a few months ago, they refused to move a sale item back to regular price and then apply my discount. Like I stated, despite them doing it in the past, they claim they’re «not allowed to do that» and basically told me I was shit out of luck. I have filed a complaint with corporate, and will continue to make the rounds on all review and complaint sites until they remedy the situation and make me happy. At this point, simply doing what they should of in the first place will not be enough. This location sucks, and next time I will just have to hit up Washington Square or Clackamas locations instead. Screw Lloyd Center Sears. They wasted my time.

Took my lawn mower in to the Lloyd Center store to be serviced. Was told it’d go out to the service center that day and be back in 2 weeks. Also was quoted a price on the tune up in writing. Mower did not go out for 8 days and was not returned for 3 weeks. (Meanwhile the grass is mowing like crazy.) More importantly, I was charged $ 30 more for a basic tune up… nothing wrong with the machine and they would not honor the written price they gave me up front. Never again for me.

Sears, the dependable brand name and institution that your Grandparents shopped at and relied on as did their parents who came before them. Sears is a company that stands for service, quality and prices. Now that you have that engrained in your mind as I had SCRATCH ALL THAT FROM THE RECORD this is not your Parents or Grandparents Sears. The new Sears is deceiving, unreliable, does not care about customers, horrible phone service all in an effort to remain relevant and competitive.
So I agree, I am obligated to give some context for the basis of my opinion, so here it goes. It all started when our Dishwasher finally died. It was on its last legs and archaic piece of equipment that I used to the death in order to not contribute to the landfill unless necessary. So Oregon, I know. So because of proximity and the aforementioned perceptions of Sears we decided to go their first. The place is pretty much a ghost town so getting help is quite quickly if not borderline shark like. Regardless the sales girl that helped us was really great, helpful, and very knowledgeable on the appliances. I did find it odd that all of the JD Power top ten washers were all Kenmore and that Sears was the only store that exclusively carried Kenmore.
(Side note) Kenmore we found out later, is a Sears brand that any manufacture can produce if they pay a fee to get the Kenmore name put on their model. So basically you have no idea whos making it, what their track record is or anything because it is disguised as a Kenmore brand. I am not sure what the deal is with JD Power and Associates, whom I thought was a valid, third party reporting agency, and their association with Sears but it seems suspect.
Ok back to the story. So our request was simple a dishwasher that we did not have to prewash. So we went with the Kenmore, applied for a Sears card because it was the only way to offset the fact that there is no free dielivery, which by the way is standard for most Retailers that sell appliances. To be honest we were exhausted by all the choices and didn’t want to drive all over to compare. So we dropped in. It was Saturday and because our dishwasher broke and we wanted one right away they said that they could deliver on Monday. Perfect. Someone was going to call on Sunday to confirm the time that they were going to come on Monday.
Sunday came and went no call. My wife took Monday off to be there when it arrived so she called first thing in the morning to find out when we should expect the delivery. Ok no big deal, it happens. Dishwasher comes and is about to be installed and my wife looks it over and notices a big dent in the front of the stainless steel face. The delivery/​installation guys says so should I just install it. She says no and told him to take it back. We were then told that the next delivery would be Saturday. Bummed that she wasted her whole day waiting only to received a damaged washer we called to let Sears know. Run around, on the phone, passed on to other people with no context only to have to re explain ourselves four separate times, no one claimed responsibility or knowledge on what to do. Frustrated and tired we just say lets wait till Saturday.
Friday comes no call from anyone. I wake up Saturday at 8am because that’s the first of the delivery window and they say that we are not on the schedule. Call Sears on the phone and repeat… Run around, on the phone, passed on to other people with no context only to have to re explain ourselves four separate times, no one claimed responsibility or knowledge on what to do. I actually get talked over and yelled at by one of the customer service representatives who refused to pass me on to her manager. I get her name and employee ID number and call the main Sears number only to get someone who passes me on to someone else who has no idea what to do except read off of the teleprompter to say in a robotic voice «im sorry, I understand how you feel» So all of Saturday goes by with no delivery, I call one last time and someone tells me they are going to deliver it on Sunday not Saturday. I call back because of my awful experience to double check and this agent says the delivery/​installation does not work on Sunday but someone took the job. Seriously. So Sunday comes and no one shows, I call and they say no one delivers on Sunday and they don’t know who said they would. They say now Monday! Are you kidding me. I cant take Monday off seeing as how they didn’t bring it buy last time. Ok Im getting tired of writing, so to cut it short. We walked into Sears, because we were tired of being on the phone with 15 people and 10 different numbers all passing us on to the next person to avoid any accountability, and told them to cancel our order. We went to Best Buy got free delivery and installed in record time, one time no problem.

SEARS is like the old great aunt who puts $ 2 in a college savings account for you and allows it to accrue money over a 30 year period. SEARS is old and dependable. SEARS is an artifact from another generation. Don’t know where to find something and get a good deal? Go to SEARS. Just be forewarned: You will probably have to wait 20 minutes for the cashier to complete the transaction of the customer in front of you.

Be very careful of Sears.
Bought a refrigerator in May 2013 with a 5 year warranty, it stopped working 5 weeks ago. Customer service has hung up on me twice, promised to replace it and finally told me they could only send another repair guy out in 2 or 3 weeks…
My conclusion is that the Sears from my youth is gone and the new one has lied, cheated and stolen from me. I warn against purchasing anything from Sears.

I live near the Lloyd Center Mall so Sears is the closest place for me to buy small appliances and home furnishings that aren’t hideously overpriced. It seems like every time I come here something goes ever-​so-​slightly wrong, but the Sears employees make up for it bigtime with their extreme willingness to help and do the right thing.
About two years ago I visited Sears to buy a space heater. The really friendly salesperson showed me their selection and mentioned that there was another model that he really recommended but there weren’t any on the shelves. He checked the inventory and apparently there were some in the back. So I bought it and they were going to send it down to their Merchandise Pick Up area.
I went down to the Merchandise Pick Up and it just wasn’t there. After waiting for a bit, the salesperson I was working with came down personally and apologized: apparently their inventory system was wrong and all of that model had been returned to the manufacturer. But, he had one of the newer, upgraded ones that he would give to me for the same price.
I didn’t even have to haggle, he had his solution ready for me, and I got a much nicer space heater for the same price.
My other experience was yesterday, when I went to buy a topper for my increasingly uncomfortable mattress. They had some nice memory foam toppers on sale for almost 50% off, so I snapped that up. When the salesperson rang it up, it rang up for the original price. Turns out, the sale had expired, but they still had the sign up. No problem, they said they’d honor the price anyway. Didn’t have to haggle, didn’t have to beg, didn’t have to whine, they just did the right thing.
Then it turns out that oops, I forgot my wallet. I would have to go home and come back for it. Still not a problem. They put it aside for me with the sales tag on it and when I returned 20 minutes later, all was well.
Even when I’ve been in to Sears without buying something, I’ve always been impressed with the help and advice I received. I went in a few weeks ago asking about a/​c units and the salesperson was very honest and straight with me, and helped me make the correct decision (even though that decision was to not buy at that time).
I’ve never purchased clothes or shoes or anything at Sears, but their home furnishing and appliances departments have always impressed me. Thanks!

I bought a wahser, dryer, fridge, bed and vacuum in one go here and was helped by Justin, Dan and Kelly. They were great with Justin giving me confidence in my purchases. Delivery was on time and efficient with installation done without a hitch. I’ve been back since to buy a desk fan and intend to continue to shop there. Plus, a great location as I am car-​free and not too keen on riding out to the big box stores. Finally, there price matching was great. Go there, identify the products you want and then call around to see what the best prices are. Get quotes in writing or get name of salesperson and company and phone number from quotes and then go back to Sears where they will match price.

Where do I begin,
Waiting to spend money and no customer service buy the electronics and Outdoor equipment.
I went into Sears expecting to save money and get some guy stuff. I wanted a Grill, Drill and drill bits.
No interaction with the customer.
No help.
Lied To.
Mislead.
No knowledge of product.
ignorant.
Here’s the back end 3 years later…
I purchased over $ 1000.00 of stuff the same day in Dec. 2008. I called the dreaded customer service number and got passed of 25 times. They couldn’t find the products underneath my number, Credit card or model #. I purchased the extended warranty for 5 years for the drill. I’ve had one battery in the drill go dead and needed to be replaced. The lady on the phone, that I finally got a hold of was very depressed, Pissed off at me for being honest and having proof, Wouldn’t believe my misconception.
Sears Sucks! No wonder they’re fading away. Save yourself the hassle and shop anywhere else. Buying drugs in Harlem is more business professional than Sears.
Worst company ever!

Update 1÷19÷2012:
Store Manager called me regarding this issue and thanked me for bringing these problems to their attention. He was kind enough to offer for me to pick up my tools at no charge. The thing is, I never asked for this. I just wanted to pick up the tools I had purchased without the hassle of being put through a ringer to get them.
As of today my credit card still has no credit for the tool Sears claims to have cancelled the day before I picked them up, yet the two other items I returned the day after their cancellation in my frustrations with Sears has been credited. This is exactly why I wanted a receipt for this Sears cancellation and I suspect exactly why they could not furnish one. I will give this a few more days and see what happens. I really hate the idea of having to call them again about this, but the Sears system is terrible and I hate being lied to.
Update 1÷25÷2012:
So, it has officially been a week and still no refund from Sears for the tool that was «cancelled». I knew I couldn’t trust Sears and there was most definitely no reason why they should give me a receipt for a refund that was never issued.
Update 2÷5÷2012:
STILL NO REFUND. Sears online customer service promised me a refund by 2÷3÷2012… which is 2 weeks later than it should have been refunded and yet, still NO refund. Sears is apparently comfortable stealing money from its customers. I am turning this over to the Attorney General’s Office.
Update 2÷12÷2012:
STILL NO REFUND. I just filed a complaint with the Oregon Attorney General’s office. I highly suggest checking out the long list of complaints against Sears in Oregon before you buy something.
Update 4÷15÷2012:
Finally received a refund after filing complaint with Oregon Attorney General’s office. Snarky response from Sears representative regarding the «inconvenience» they caused me. What more would you expect? Terrible business practices.

Sears is eclectic in the bad sense. Meaning that you are never sure if you will find what you need or want here. You almost never find any good deals on electronics as compared to places like Bestbuy. You can find appliances and tools here though.
I also found some excellent coats on clearance and sale here. If you don’t find what you want in your size here, you could try the Clackamas store They have a larger selection of Winter coats. I saw a huge selection on Winter clearance.
They have also expanded their selection of shoes. For the most part, they are over-​priced, but with good timing you can get a very good price.
They appear to have bought up the «Structure» label. That remains a pretty good line of clothes. I have purchased more from that line here than anything else here.

I was at Macy’s shopping for some Levi’s. OMG! Almost $ 60 for a pair of jeans? That’s nuts. I decided to wander down to the other end of the mall and see what Sears had to offer.
All of the Levi’s were on sale. 38 bucks. That’s a lot better. This Sears is definitely your grandmother’s department store. (Actually, my grandma worked at Montgomery Ward – we all know what happened to that store.) Sears is still a good place to buy socks, underwear and work duds. Not much fashion to be had on the racks. Amazing that they’re still in business.
Anyway, not a terrible store and the price is right for jeans.

Great staff. Sad, sad store.
There’s a reason why Unilocalers check-​in here and then «check-​out» just as quickly.

I called this Sears to have my grandmothers hot water heater replaced. I called in to place an order, get pricing on delivery, installation, and warranty.
The salesperson, Nelia, was very helpful. I told her the urgency of the matter, since the prior company my grandmother contacted did a botched job and overcharged her. Nelia called me back in a timely manner, helped me pick out the best unit for the proposed budget, arranged everything, and even went the extra mile to make sure the water heater was installed ASAP. The heater was delivered and installed less than 24 hours from the time of purchase, which was great, being that the order was placed at the end of the business day.
Also, the total charges for the unit, warranty, delivery, and installation came to HALF of what the other company SCAMMED my grandmother out of.

Oh dear, where do I begin… How do I even begin to dissect this humongous pile of dookie that has become of dealing with Sears and Sears delivery service? I’ll try…
Six weeks ago, my husband and I bought a house that needed all new kitchen and laundry room appliances. Having received a gift card to Sears, we opted to apply that money toward one of the five pieces we needed. We fell in love with a beautiful stainless steel refrigerator, matching range and dishwasher and ordered them all. One of our big concerns was finding a fridge with black sides as we’ll be remodeling the kitchen in black and white. The saleswoman (and I better not ever see this wraith again) assured me that the fridge comes with black sides. A week and a half later, the fridge arrived. With gray sides. And so the nightmare began…
I talked to a Sears customer service ASSociate, who assured me that this fridge comes with black sides and that the saleswoman made a mistake on the order. Fair enough, send me my new fridge and I’ll forgive you.
Several days later, the delivery truck arrives and while my other half is signing papers of the exchange, I look out and see that the new fridge also has gray sides. My first thought was «this can’t be happening,» but knowing what I know now, it was to be expected. My blood in full boil mode, I ran downstairs and instructed the delivery guys to repack the new fridge and load it back into their truck because it was the exact same one.
Several more calls, discussions and misunderstandings later, turns out that the fridge we originally bought in fact DOES NOT come with black sides.
Rewind to square one. We went back to Sears and found a completely new kitchen trio with black sides that all matches. Everything old had to be exchanged for new items. Yaaay, right? Wrong. The new fridge came, and it had black sides, but it was dented.
OK, so there’s a lot more to this story, but to make it slightly less painful than it already is, here’s what broke the camel’s back. After the dented fridge was exchanged for a non-​dented one, the new range was scheduled to arrive. The provided window came and went. No new stove in sight. After planning my entire Saturday around this, I’m livid. A call to customer service lets me know that the delivery tards damaged my stove and because they didn’t want to deliver it damaged, they just rescheduled the delivery date/​time, WITHOUT BOTHERING TO CALL. After slightly calming down, I called customer service ONCE AGAIN, and requested something, anything for all the trouble I’ve been through, all the days that had to be taken off work to wait around for wrong items. Sears’ offer: $ 40 or an extended warranty on one of the appliances. Are you F*^&%#@$ kidding me??? I spend almost $ 3000 on appliances and all you can offer is an apology and $ 40 dollars?! Oh, and the $ 40 is to spend at Sears. Aaaaaaaaaaaaaaarrrrrgh!!!
Never again. Never ever ever ever ever ever again will I buy from this store. I am so sorry that I gave Sears my business, and I am sorry that a few idiots gave the store such a bad name, but that’s what happens when you employ incompetent college drop-​outs who are paid 3 cents an hour. If I wasn’t so tired, I would return every single piece and buy somewhere else.
Reeeee-​diculous.

Yes, Laura, I am really writing a review of Sears too.
I hadn’t been to this store in quite a while, but we had just finished breakfast at J-​Café and I wanted to do a little low-​budget clothes shopping. Sears has some pretty decent sales from time-​to-​time. I definitely never go with the intention of paying full price for anything.
On this particular occasion, I picked up two quarter-​zip sweaters, a button-​up shirt, and a belt (all of which I actually liked) for about $ 80. I’ve done better on off-​season clearance racks at the Clackamas sears, but this wasn’t bad. They were out of my size in a few things that I really wanted, though.
This Sears seemed to be less organized than the Clackamas store. In my 30 minutes of trying on different things, I don’t think anyone offered to help us. Also, the checkers were pretty slow. There was a bit of a line and the place really wasn’t even crowded… the line just wasn’t moving.

I know, lame right? You’re thinking: «is Laura REALLY writing a review for Sears?» Oh YES. Yes I am. After the experience I had with a twice attempted and finally clumsily installed washer/​dryer unit, Sears appliance home delivery will feel my wrath.
The delivery window was between 10 – 12 on a Friday morning. Now I’ve waited for enough installation and delivery people to not hold my breath when the time window came and went, but by 1:15 I was irritated. Their 1:30 arrival was only the beginning of the ensuing incompetence.
The next half hour was spend debating with me that the unit would not fit (although this is the unit that the building contractors specifically recommended). Funny — they didn’t have a tape measure… a tool that one might find useful for installation purposes, and when I got mine this only made matters more confusing for them.
An hour and a half later, I was ushering them out my door — and not only did I have a washer/​dryer unit, but I was also gifted with dirty hand prints all over my walls, scrapes inside the closet, and a nice new dent. FANTASTIC.
The store experience was wonderful, the products work like a charm, and even customer service has been helpful — but unfortunately, this will be my lasting impression of Sears. For shame Sears appliance delivery, for shame.