Rover.com – Dog Boarding & Sitting

If everything goes as planned, I am sure it is fine. Just hope you never have to deal with Rover.com’s customer services via their Trust and Safety department. My communications from them have been full of lies, half truths and statements intended to mislead. They promised to «advocate» on my behalf to their 3^rd party insurance company to cover a vet visit that was required as a result of a
stay, however they never even initiated said claim and refused to accept records from the vet (it took the vet repeated tries to even initially reach a supervisor in the Trust and Safety department). You are best to book your stay directly through the sitter, avoiding Rover. Their customer service and «insurance» is a sham, certainly not worth the fee they charge!

Our petting sitting experience was perfect. I needed someone to stay with our dogs while we went to our college football game. Melissa was amazing and I would use this service again. My son told me to try Rover as I was not having any luck finding a person on my own. Rover gave me several choices. I picked Melissa and she was the perfect sitter for my somewhat shy dog. Thanks you Melissa and Rover. I will recommend Rover and Melissa to all my friends. Jeannette

Absolutely the worst customer service! If you have any troubles or your dog is neglected you’ll receive no support (specifically from their Trust & Safety Department). Also, their free premium pet insurance is a joke. They claim to offer insurance through a second company but they will deny your claim without forwarding it to the insuring company. Filed a complaint with the Better Business Bureau and discovered I’m not the only one who has been jerked around by Rover.

I’ve had an excellent experience with Rover and their sitters. I have 4 dogs, and it is difficult to cart them around and line up multiple sitters or boarding facilities. Having someone who truly loves dogs come and stay in our house and take care of our pets the way we would makes vacations that much more relaxing!

My dog was killed using a sitter from this site. The whole thing has been a nightmare. And rover has not made this extremely painful process easy. Rather then taking care of everything and responsibility for what has happened they have been arguing with us. I cannot believe that this sitter was allowed to watch dogs. I am sure there are some great sitters on the site. But they are clearly not checked out very well by rover. My dog was let out and hit by a car and instantly died. The sitter who we hired wasn’t even there. And my dog was left with another family member. I am devastated by this whole thing. And wish that there were some kind of repercussions for what happened. But rover told me They can’t tell me whether or not the sitter will be allowed to watch dogs in the future. Accidents happen. But I just don’t want anyone else to loose a pet. And I feel that I lost mine because of mistakes that were made by rover and the sitter.

Thank you Rover for bringing me access to the most spectacular care providers for my two fluffy friends! Our first experience was such a charm I thought it couldn’t be true. Lara & Ryan loved my pups as though they were their own, play time at local parks, snuggles in bed, a truly joyful time! My sweet pups were actually sad to leave! Who knew a phone app could connect me to absolutely the most perfect solution for overnight care for my out-​of-​town work projects!!!
Thank you Rover!!!

is how I found a great dog walker for my Westie, Trixy. Adair has been wonderful. Trixy loves her. This is a great service and easy to use. I have been very happy with the dog walking service. My thanks to
.

Love this site!!! Our dog enjoys the in home sitter much more than any other kennel places.

was a life saver! We’ve never had to use a dog boarding or dog sitting service before. This was our first time and it was during the holiday’s when all the boarding facilities were booked, the we found Rover. I couldn’t imagine using anything else. The sitter we found was/​is amazing! I know that our furry baby made a friend for life in her and her family. You have NO WORRIES when you use Rover. I can’t express how at ease we were knowing our dog was not only being taken care of but loved and spoiled! Oh and I almost forgot to mention that the awesome people working at
were so helpful and super down to earth. Talking to them to set up my profile and explaining how to contact sitters was like talking to a friend. They were totally on top of reaching out to make sure I was taking advantage of everything and able to find someone to watch our dog by our deadline. It was just a wonderful experience and I can’t wait to see how our relationship with them grows.

We found
and found it to be a life saver for dog boarding and dog sitting. We recently needed to go out of town overnight and couldn’t take our two dogs, plus we wanted someone to watch them in our house to house sit.
was easy to use, sign up on and we easily found multiple experienced dog lovers to choose from. With previous customer reviews, we contacted a sitter who was available, did a meet and greet and booked it. Peace of mind is what we got as our sitter sent texts and photos of the dogs to reassure us all as well at home. We will most certainly use
again, probably more frequently for during the work day dog walking. And did I mention the
provides insurance to cover these people coming into your home? Awesome!

My days of sending my dog to boarding businesses are over. I get to choose the location of the sitter, set my budget (/​pay through a trustworthy system), negotiate my pickup/​drop-​off times, and know that my dog will get the attention he needs while I’m away. I’ve used several sitters (though now we’ve found our favorite) and have received pictures of my dog on adventures and on the couch, essentially having his very own vacation, from each sitter. I have had ONE negative experience on Rover, and didn’t even really complain. Just wrote a private rating so that the Rover folk would know to keep an eye on this particular sitter/​their reviews, and Rover reached out and gave me credit to try again. A+ for my customer service experience.
All in all, I would (and have) recommended Rover to all of my friends!

This company is so frustrating to work with. Not only will they allow sitters to work who are negligent with animals, they also have poor customer service.
I purchased a $ 50 credit through reddit gold since they did not indicate that you had to be a new customer to receive the credit. When I tried to use the code I purchased, the site said I had to be a new customer. I contacted customer service to let them know that it was misleading to not list that it was a requirement to be a new customer since the other vendors had done so, and the customer service representative basically said «too bad» and referenced the «fine print», rather than fixing the problem or apologizing for being scammy. I wouldn’t have purchased the credit if they had said it was a requirement, but to intentionally not list it is pretty messed up. So much for being «committed to pet parent satisfaction». Don’t make promises that you can’t keep.
I have no patience for companies who are unapologetic about their mistakes and take advantage of their customers. I would recommend that you take your business elsewhere. This company provides a decent service of matching dog sitters to pet owners, but if anything goes wrong, be prepared for the worst experiences ever.

Rover experience was great. I was able to find a someone who can watch my baby on a regular basis. My dog has so much fun with her rover sitter and the cite makes paying so much easier. I love that after i pick a date i can pay in advance and get it out of the way. We love Rover and all it has done for me and my baby.

Rover’s dog-​sitting service was a lifesaver! I searched for dog boarding, happened upon the site and gave it a try because I needed a last-​minute sitter. I used two sitters and my dog stayed at their house both times. I sent all his food, toys, etc.
I have had both really good and mediocre sitters, but that was no fault of Rover. I did the pre-​sitting meetup and chose for myself. The second sitter I used was young and inexperienced as far as professional business interactions, so I was skeptical, but she loved ad cared for my dog and send frequent updates. My dog is not the easiest to care for-he’s a terrier mix with a TON of energy, and both sitters did a great job with Apollo.
My preferred sitter offers pick-​up and drop-​off services as well as sitting which was a great addition. If the website were a bit more user-​friendly I would give 5 stars.
Overall, Rover provides a convenient, much-​needed service that I will continue to use and recommend to friends!

If you do not mind combing through a big list of potential sitters, Rover is a great resource. Like any sharing company, you have to be a bit skeptical about who you choose, but your gut will tell you if someone is shady. In my experience, it was great. Quick responses. Great (!!!) Sitter. One small gripe: The availability filter should work better. Don’t list someone as available if they clearly are not.

We are now in the very dog-​friendly city of Portland and I have found the most wonderful people to look after my Shiba Inu. Our dog has abandonment anxiety in addition to the Shiba qualities of not liking other dogs in general. And yet, the
people are not only convenient and super cool people, they are very dog-​knowledgeable and work with my Shiba such that she actually LIKES going to their places AND interacting with their dogs.
SO glad I gave
a second try — it’s all about the people involved!

was highly recommended to me by friends in Portland. I decided to give it a try since I work full-​time and needed a sitter for my Greyhound. The site was easy to navigate, and it was easy to book a stay. I especially like how
insures your dog in-​case something happens. Overall affordable, and reliable.

I’ve used Rover everywhere I’ve lived. I’m yet to have a bad experience. Through Rover I have met the best care I have ever had for my dog. I’ve also met some good friends when I hire them to care for my dog.

We love to vacation and do so at least five times a year. Our pets are family and we needed a reliable, loving, compassionate and experienced pet sitter we could trust who would not only visit our pets but sleep at our home overnight with our two dogs and cat while we vacationed. Pets are much happier at home and this way our home is never empty while we are gone. We also have 4 backyard chickens and 2 ponds with fish that need attention.
I was recommended by our past pet sitter to try ROVER​.COM and with trepidation I tried it. Was I surprised! So easy to use the site and I found several sitters in my area. I emailed a few and got answers from all of them. Only two were available for our first vacation and after reading their information we chose one that seemed to fit us best.
Our sitter came to our home before our vacation to meet our pets, talk to us in depth about their care and personalities, what they like to do and what we want her to do in case of an emergency. I was a board certified veterinary technologist for over twenty years and a background in animal behavior so I am very fussy who cares for my pets.
The sitter we chose is an amazing pet sitter who not only sleeps at our home but stays there with our furkids most of the day! She is very educated in dog and cat care and behavior and she sends us pictures and/​or short vidoes of them having fun. Even our cat who does not like strangers came out to play – we have a video to prove it!
Pet boarding is just a stop gap if you have no other choice. It’s scary and you don’t always know who cares for your pet. So find someone who you can trust that will love you furkids and care for them as well (or better) than you do while you are away from home. It’s not expensive (actually cheaper than traditional pet boarding if you have more than one pet) it lets animal lovers have a job they enjoy and helps us pet parents go away with confidence.

I was going to be out of town for 10 days straight for work and had no one to watch my rescue dog — I just moved to Portland and don’t know anyone outside of work and we would all be at this work convention.
I was considering some of the boarding options in Portland like the Sniff Hotel, but when I came to Unilocal I was shocked to find that Rover had the highest set of reviews! I decided to check it out and immediately found a girl that I felt super comfortable with right away. Her love and passion for dogs was apparent and she was super sweet and accommodating. I was able to meet her and hang out with her in her apartment for over an hour and she sent me photos every day.
I love my pup but he’s a bit of a nervous wreck being a rescue and leaving him somewhere where I knew I would trust that they would love and take care of him was paramount — I was 100% satisfied with my experience and wouldn’t hesitate to have the same girl watch Freddie again!