Roberts Janet L,MD

If you are willing to wait for about 45 minutes once you get there when you already have made an appointment then go for it. I really don’t like businesses that don’t care about people’s time. Not a good experience !

My first appointment with Dr. Roberts went well. She was very kind, thorough, and very experienced. As we were discussing routine skin care, she offered to take care of a couple black heads. She made it sound both casual and complimentary. «Oh I see you have some blackheads. I can take care of that real quickly, just have a seat.» I agreed and sat down. She took a needle and a headlight, and within 20 seconds, removed 3 or 4 blackheads. I was charged afterwards for «Acne Surgery» at a cost of $ 275. I was outraged since I was led to believe it was a simple complimentary procedure. I did call in to fight the charge and the clinic didn’t put up a fight, which I appreciated. Tammy, the client services gal, was very very sweet for my two trips to see Janet Roberts. I was so put off by the excessive billing that I am giving only two stars, but the staff was absolutely wonderful, and I would have given 5 stars for them easily.

Dr Roberts is a wonderful and caring dermatologist however her Laser hair removal business is not to be recommended. I was misinformed about pricing over numbers of months, with different versions of the pricing structure, which it turns out is very high for very small treatment areas. At my last and what was my final visit (I left without treatment) I was treated rudely by the technician when I tried to get clarification over being mis-​informed about pricing. She stormed out of the room leaving the door open to the hallway. Not at all professional.
AND — after many treatments to the same small area over months, I was still not having good results.

Unilocaler’s guided me here. I had a sebaceous cyst to remove. I asked to be both diagnosed and treated in the same appointment. They said that was possible, and understood that I had to miss work in order to come in for my appointment. Of course, they made me come in twice, and billed me accordingly. On my second visit, the assistant who prepped me made my feel SUPER UNEASY. She was making very inappropriate remarks, and kept bragging about her upcoming weekend. She even realized that I was non plussed and attempted an even worse stab at making me feel better. When Dr. Roberts saw me the second time, she did a professional job. It took some time, yet she managed to remove the cyst and leave me without a noticeable scar. If it weren’t for this assistant, they would get 4 stars. 5 stars if they would have gotten me in on one appointment for the diagnosis and treatment. I knew what it was, and so did they the minute they looked at it.

The very best for laser hair removal. Katie is thorough, friendly, and professional!

Unilocalers guided me here, and here I am back on Unilocal to share the love. The staff is great and has a great sense of humor, and was very accomodating of my fear of needles and of flaky insurance (I must have asked «will they cover this?!» at least three times). Dr. Roberts had a great bedside manner and removed a small mole very quickly and painlessly. Even the rooms have pretty, colorful paintings in them, as opposed to anatomical charts and posters advertising medication. I was worried that no derm could live up to my old one on the east coast, but I think I’ll be okay!