Rack Attack

Not willing to put installation warranty in writing.
It turned out it was not possible to add factory roof rails to our new car. We went into Rack Attack. Having them drill into the roof and install tracks seemed the best option. They said they offered a lifetime warranty to the original owner that this wouldn’t fail. We asked if we could get that in writing. No problem, talk to the manager when you come in for the scheduled install. Day of scheduled install, no manager there. Talked to the manager at the other location who said he would email something over. Nothing was sent. Decided we would reschedule for 2 days later as they then claimed they had something available but needed to get it from the central office. Two days later, I get a phone call, begins «I was told to call you, what is this about?». Not encouraging. I’m told (again) I’m first person to ever ask for the warranty in writing, they do have something and they will call me back. I get another call back 20 minutes later, they have no written warranty.

I recently purchased a new car & needed a way to carry my toys. I went to Rack Attack (eastside location) to explore my options. Erik was extremely helpful showing me all of the possibilities. He explained the pros & cons of each setup & gave me valuable information to help me make my decision. Then he gave me print outs of each set up with the cost breakdown. Thanks to Erik, I had a very pleasant experience at Rack Attack & I am happy with my purchase.

When the SW location did not have the parts or master key that fit my really old school Thule ski rack, they called this store to make sure they could do the work before sending me across the river.
The team at this much larger store was on the ball and friendly, and replaced the locks right away. Good communication across the board, both between the two locations and with customers.

Based on the other reviews, it seems like my experience was not typical. I went last summer to get a removable rack for my Fiat 500, and had an awful experience. They kept trying to tell me not to get the thing I wanted — that I needed to install permanent, more expensive, invasive tracks that I didn’t want instead of getting the removable rack system that I did want. Once I finally convinced them that I really did want the removable rack even though it was going to suck for me and my car (according to them), the install took forever, they broke the rack, damaged my car, and asked me so many inappropriate personal questions that it was very uncomfortable and I couldn’t wait to get out of there. It was so, so bad. So bad.

These guys are great at listening to what you’re looking for and getting you set up. Garrett was cool, helpful and easy to talk to.

Benjamin at Rack Attack was awesome, friendly and installed the rack system in record time! Definitely will recommend. :)

I have never experienced such superior customer service as I have at Rack Attack. My wife and I were going on a road trip and decided last minute (as in the morning of) that we needed a box for extra storage. Rack Attack had the box we wanted, but not the color, but came up with a solution that got us on the road. They have friendly and knowledgeable staff, as well as a huge variety of products. I’m never going anywhere else for rack issues and/​or purchases… this place is the best!

Awesome people, prices, and atmosphere! Will definitely go back again for more. Got a $ 300+ set of Thule crossbars for my Subaru, lightly used, for $ 180 WITH locks. Very good prices and quick instillation.

Can’t say enough good things about these guys. Totally down to earth and helpful, and won’t nickel and dime you. I needed a rack accessory re-​keyed and the swapped the cores for free even though I didn’t but the accessory there. Outstanding customer service!

These guys where awesome. So helpful right away. Super friendly employees. I couldnt of asked for a better experience. No question 5 stars

Straight forward. No BS. Good price. Fast service. Military friendly. Nice dogs.
Installed standard square racks on my 2002 Honda Civic in less than 90 minutes. Price was below what I was expecting. So = Thumbs Up.
No need to use fancy adjectives to describe this place.

I looked all over online for the best deals on cargo boxes and decided to check out Rack Attack’s selection in person. The salesman (Mark) was super friendly and helpful. He asked my price range and did not try to upsell me at all. He told me about all of them including the least expensive one. I ultimately decided on the one I had been researching online. Rather than just ring me up and sending me on my way, he stated that he would put it on my car at no cost to make sure everything was right. Well, the brackets wouldn’t fit on my rack at all. Had I gone to a different store I would not have discovered that until I got it home. What a hassle that would have been. Mark then showed me another option and put it on my car. It looked even better than the one I had originally picked and he gave me a great price. Less than I would have paid for the other one! I am very happy I decided to check out Rack Attack!

I’m really glad these guys are here. I needed a roof basket for my car, Re-​Rack told me I would need a $ 800 custom install with drilling involved. Yikes. Helpful guy at Rack Attack measured my load bars and assured me that the Yakima Load Warrior was going to work for me, which it does. In fact, they guaranteed that it would fit or I could return the rack for a full refund. They saved me several hundred dollars and had me out the door in a few minutes. I had the rack assembled and installed in less than an hour.
Woo hoo Rack Attack!

This morning, I started at another competitor rack store nearby (Rerack) and was ignored for 35 minutes (as I patiently waited with my baby). While I was being ignored, I posted on my Facebook and several people suggested I go to Rack Attack. As I continued to wait for service and acknowledgement, I called Rack Attack down the street. They were super helpful and kind, I decided to go there instead.
Entered their store in SE Portland, greeted immediately by their staff, one of the guys Tyler gave me the rundown, and allowed me to make a decision. I got my roof rack installed while I wandered around nearby. Afterwards, Tyler showed me how my new Yakima rack worked (locks, etc) and some other options to consider for the future. He made good suggestions but did not hard sell me. He gave me some additional time to think — and I decided to get a cargo basket (Load Warrior) installed.
This was kind of a big purchase for me, and I appreciate the care and service I received from Tyler at Rack Attack. I will definitely return for additional accessories and refer future customers to them!

Poor customer service. This is the most straightforward way to put this. They don’t tell you a very important fact about their return policy when you buy items. As soon as they take it out of the box and put it on your car (even if you want to see how it fits), the 3 day return policy applies because it is used.
Additionally, the salesman did not offer to give me the box the $ 280 product came in so that also made the 3 day return policy apply. Lastly the salesman did not give me a printout of the invoice and return policy. On the invoice the return policy states that if you have the box and it is unused, you can return it in 30 days. Well since I was never given a box, I could not return the item after 3 days, nor did I know about the necessity of getting the original box before I left the store.
When I went into the store to resolve the issue, a different salesman said that since I didn’t have the box, the 3 day return policy applied, and he could not help me, even adding in a sarcastic attitude, «this is not REI.» Well, I am not expecting to return something that has been used for years. I am just trying to return something that had been used once and was even wanting to purchase something nicer. I just didn’t have a box which I was never given. He even gave me attitude about getting a printout of the original invoice.
I can’t recommend you shop at the rack attack. There are many other rack stores around that have helpful customer service, and yes, you should even consider REI.

Great install… the Guys at Rack Attack worked with me to get my Audi set-​up for all seasons… bike rack and winter cargo box! I was presented with options for cost and aesthetics, and the install was ridiculously quick.
If you don’t know, they also carry used gear and have been doing so for years. Go talk to them about what you want and what you want to pay for it — if they can help, they will!

Everyone was incredibly nice and helpful. They did a superb job of installing it in my truck. Answered all of my questions and were simply a delight to be around.