Providence Medical Group

I was looking for a new primary care provider and I went here for a single appointment. Maybe they were having a bad day?
The staff was surly and rude at worst, distant at best. I was mildly shocked and somewhat insulted by the doctor’s demeanor and comments. At the end, I asked the person at the front desk about the cost of the visit and my question was not answered.
I was rushed, spoken down to, not made to feel welcome, and my health concerns were dismissed. The doc said something in particular that was out of left field and comically offensive if I understood him correctly.
I may have been spoiled by my previous doctor who was warm, professional, and a good listener. Her office staff was friendly and civil.

I’m going to give Providence Medical Group a few stars back. While my billing experience with them was heinous and I had a very difficult time getting an ear for my concerns, my review on here got a response and everything is worked out now. There is definitely a disconnect between the clinic and the billing department, but under normal circumstances it would not be noticed. When things go wrong with billing, it’s a real headache, but the customer service manager I ultimately spoke with definitely understands that this is an area that could use improvement, so hopefully things will improve. I’m definitely one to give things another chance and, though I didn’t mention it in my previous review, I have had a number of good experiences with Providence.

Between dealing with both Providence and AT&T this year, I firmly believe that it is impossible to get genuine customer service from a large corporation. I’m disgusted.
I have TMJ. That means that due to stress I grind my teeth at night — and have actually ground through 4 crowns/​caps. My GP doctor, Laura Donaghue, who I find to be a very good doctor, referred me to a physical therapist over there @ Providence, to handle the case.
I went to Dr. Jane Montgomery’s office at 5050 NE Hoyt St. Suite #156. NO ONE at this office, or on the phone (insurance and billing department) could give me even a ball park as to how much my insurance would cover, if any. Better yet — the PT office couldn’t give me a ball park of what they charge for an initial appointment. Then they had the nerve to have me sign a form that basically says «I understand the charges». I refused to sign it because I could not obtain this information, but she wouldn’t treat me unless I did. So I signed and amended it to state that I had no idea what I was paying for.
Everyone in the office was actually very nice. That is beside the point. I spent about an hour with Dr. Montgomery and basically learned *nothing* about TMJ. I learned a lot more information researching it online then I did in that office. I honestly feel that she kept me there to milk an hour — so that I could be billed accordingly. It was a huge waste of time.
I then received an un-​itemized bill upwards of $ 300. I wrote two letters complaining about the service, demanding an explanation of the charges. Finally, about THREE months later I had some girl at the desk in the billing department, who sounded heavily medicated or something, call me to ask for payment, without even addressing my concerns. On auto-​pilot she answered that they are «industry standard charges» and that I’d have to pay them weather I was happy with my service or not.
I work for a smaller company and we make a point to address customer concerns. Even if we are at no fault — if the customer is not happy we work with them for a solution. I was completely discarded by Dr. Montgomery’s office and the Providence health system. It was a very poor, yet expensive experience!

My doctor and care were great here, until I gave birth at the hospital. 8 out of 10 of the nurses I had were awful. The billing department was even worse. I won’t be going back there.