Portland Dental PC

Worst customer service I have ever experienced.
I called and asked «how much do you charge to recement a crown?»
She replied «why do you ask?» in a snarky way.
«Because I need a crown recemented»
«Are you a patient with us?» equally snarkily. not likely after how rude your front desk is!
«No, I -«
She cuts me off and says «you’re probably calling around to get the best price, right?»
«Yes, but-​«
She cuts me off again and says «We only want new patients that are planning on continuing their care with us. Are you planning on continuing your care with us?»
«No, I’m from Canada. I literally just need a-​«
Cuts me off again, «We’re not the dentist for you»
Seriously? How did she get a job in customer service? How is she keeping it?

I have been coming here for 5 years, longer than any other dentist office. The staff and dentists have treated my teeth issues very well. They are quite friendly and the website is great, and can book your appointment online.
They will validate your smart park ticket if you drive in. The Max line is only 1 block away.

Professional, from start to finish.
Ok, so hypothetically, I don’t floss every day. I try, but flossing is boring and I’d rather be in bed watching Steven Colbert. I have a few cavities, and maybe a crown or two. Every time I have gone to a dentist, I feel guilt and shame because I know I should be doing better on basic hygiene like flossing.
Dr. Lee was upfront with me. He didn’t downplay what behaviors I need to change (yeah, still not giving up the Diet Coke), or what I would likely experience in the future. Fair enough.
The dental hygienist was equally professional. She made me hold a mirror and watch how she flossed my teeth. This was the first time that I have been to a dentist where they don’t simply say «floss more.» They actually took the time to make sure I was doing it properly. I know that flossing isn’t rocket science, but I do appreciate this level of commitment to their patients.
I think I will actually keep my 6 month follow up apt. That is saying a lot for a guy that usually goes 2 years between appointments!
Oh, and the views are stunning!

I went in to this dentist for a routine cleaning. I told them up front on the phone that I was terrified of the dentist. She told me no problem just come on in and we will take a look. I get in to see the dentist and he seemed pretty nice at first, I tell him my concerns and how nervous I get. He starts looking in my mouth and yelling out numbers– how deep my gum pockets are I assume– and I swear the whole office could hear it. Then they found a couple of cavities, which were my first ones ever, and he starts lecturing me about drinking pop– which i don’t drink that often. After I tell him this he starts going on about the cavities like i have a disease or something. I tell him that I need to probably have some sort of med to calm me down a bit for the fillings. They agreed and recommended some RX pills-​Halcion and I wouldn’t remember a thing and I would need my husband to carry me out to the car. I told them that wasn’t needed but just something to calm me a bit. They insisted on that, so I thought well heck maybe I do need that.
Anyways I could get an appt pretty quick –like next day– red flag– so i set it up for a week out. It bothered me all week so I asked some friends for some other recommendations. I found another dentist that was really close to me and had a consult set up 2 days before my filling was to take place. Meanwhile I had picked up the meds and the pharmacist said for my size and weight the dosage was off and I shouldn’t take that dose– it would be way too much– red flag again and at this point I was getting really anxious about this procedure. In fact I decided I wasn’t going to take it and I was just going to do it without meds.
So I had my consult and they were awesome! They were very surface level cavities and I wouldn’t even need Novocain. I was so thrilled and felt at ease. So i decided to cancel my appt with Dr. Fujii’s office. The new dentist sent for my records and of course the receptionist called and wanted to know why I was leaving– she was super rude by the way. Anyways I canceled and thought everything was great. She called me back about an hour later and asked me if I picked up the meds, I said yes because I was planning on coming in before I found the new dentist, she said well I talked to the manager and you have to pay 60 $ for a set up fee for the procedure. She said they needed to have a blood pressure set up and stuff like that, for a filling I said 2 days out? and I was going to be hooked up to a B/​P machine? She said since I had picked up the Halcion– which was a common med for dental procedures– I was obligated to now pay for the set up fee? First I gave them a 2 day notice, second those drugs were way more powerful then they described it– I needed to be monitored on that kind of level? seriously? And what you don’t have a b/​p monitor at the office already? I know this makes no sense, but honestly I didn’t want to bother with these people anymore so I had them send me a bill. I have since talked to my dentist I have now and they said that was total BS and I shouldn’t have paid it. In fact it’s against dental policy to charge someone for something they never had done. By the way I used to be an RN and this whole thing didn’t add up!
So I would stay clear of this dentist office. This honestly didn’t help my dental fears! Not only did you make me feel worse but you treated me like I was a drug addict or something for picking up the meds. I didn’t want to take them in the first place and threw them away the minute I found out I wasn’t going to see you guys.
Thank God I found the other dentist and they have turned around my dental experience immensely. I know this review won’t make much difference but I hope I can at least help one person stay away from your office.

After an accident that severely chipped my front teeth (and a series of painful root canals and fixes), I am I extremely anxious about dental work. After switching jobs and getting new insurance, I was really worried about finding a good dental office. Luckily my coworker recommended this office to me. I had every intention of calling and making a new patient appointment, but needed an emergency appointment because a piece of sealant broke off the back of my front tooth. They fit me in the very next day and Dr. Fujii explained to me that my front teeth needed to be crowned. He explained the whole procedure and watched a video with me. He made sure to tell the hygienist to hold his appointment so he could talk with me about it. I came in three days later and was fitted for crowns (and had a root canal) by Dr. Lee, who is incredibly professional and made me feel comfortable. They prescribed me anti-​anxiety medication that I took before the appointment and let me listen to music in my headphones during the procedure, and it made the appointment much easier for me. I left the office with some of the best-​looking temporary crowns ever and very little mouth pain. I woke up the next morning with no swelling and literally zero pain. I got a cleaning last week and my permanent crowns yesterday and I couldn’t be happier with my choice in dentists! Dr. Fujii and especially Dr. Lee made my smile look amazing and they were very accommodating about my anxiety, from Nina to the sweet hygienists to the dentists. I am overjoyed with my new teeth and more importantly that I found a dental office that I love!

I’ve only been here a few times but so far I’m very impressed. They hygienists are very patient and knowledgeable. Dr. Fujii took his time to explain everything to me thoroughly and patiently answered questions I had. I’m pretty anxious when it comes to dental work and they were all very kind and helpful.

Dr. Fuijii and his team and great. They get you in promptly at your appointment time, work quickly but with care, and get you on your way. I very much appreciate a practice that respects my time during the work day! Thorough gum testing at your first appointment and everyone is very friendly.

Dr. Fujii is by far the best Dentist I have ever been to. Dr. Fujii along with his entire staff are so friendly and make you feel super comfortable at the office; a huge plus when you’re talking dental. I can really trust in their dental work, and know I’m getting the best care possible for the health of my teeth. You guys are the best!

Excellent location, excellent set of people — they run a tight ship I always feel I got the best of care. Especially Dr. Fujii and Jessica. And Nina. And Tara.