Portland Compressor

My workplace relies on a compressor to supply pneumatics on our processing equipment — after four years of non-​stop use with little service, it gave up the ghost.
Alex at Portland Compressor was onsite quickly, assessed our problem and had a new compressor dispatched in short order.

My husband went in and got his sidewalk cleaner repaired because it was under warranty, the people were very helpful and now the sidewalk cleaner works like a charm!

This place deserves a 0 star for customer service, and has no concept of customer courtesy.
They shipped my order through UPS with no signature required, and UPS lost the merchandise. UPS tracker says they dropped off my order at my «Front Door», but I never saw the UPS truck, much less the product.
I live up in the hills, where there’s no stranger hanging out in my neighborhood unless they have business being up here. I have a 60-​foot S-​shaped driveway, where no one comes down it unless they have business to do at my house. On the day of delivery, I saw no UPS truck.
In any case, I called and talked to Josh. He did a lot of handwaving and essentially says I’d have to pay for a second unit before he would ship it to be as a replacement. I told him that since UPS lost my first order, I asked that the new shipment requires a signature upon receipt. He says OK, and didn’t say anything about charging me a fee for that.
I received the replacement unit, and the invoice shows that he charged me a $ 5 fee for signature. I said what the hell, called him, and he says there’s nothing he can do about that.
Considering the bad experience that I had with the first shipment, the least Josh could/​should have done is to not charge me for the signature fee — especially when he did not tell me about a fee when I ordered the replacement unit.

Lets start off by saying, If you are BUYING a airless paint sprayer or air compressor this is a good place for that! BUT, if you need parts or repair… well they will overcharge you. They wanted 65% more for parts to repair a CAT pump them any authorized dealer I found on line! Really? Then if you want them to service and/​or repair one, HAHA they want 80.00 per hour… come on! I would have spent $ 741.00 to REPAIR this pump and I can BUY an new one for $ 587.00. I ordered the parts for 221.00 and did it my self in 1 hour!