National Car Rental

I’ve used National several times, and since I have a corporate account, I’m an Emerald Club member. Because of this, I am supposed to decline any additional insurance, as it’s all covered on my corporate account. I arrived to PDX, and the lady who helped me never asked me about the insurance, and apparently just added it without even asking me. Since there’s nothing to sign, I took off thinking I was good. Well, when I returned the following day to drop the car off, I got a receipt for $ 60 MORE than what I had expected to pay. I finally found a customer service phone number on my receipt (not on the website), called up to let them know what happened, and all of these charges were just refunded. Thanks National!

Great experience, quick and easy check in and out process. This is my go to for car rental needs.

I love using National so that I’m not starting my trip by wasting time at a rental counter. My favorite part of this location is that they are located inside a garage attached to the airport. No shuttle needed! Sometimes it’s the small things like walking right to your car instead of boarding a shuttle to another facility like larger airports.
There were plenty of employees around to help direct and answer questions. A friendly employee greeted us near the kiosk and directed us to the proper aisle. I also love that you get to pick a car within the car class booked. This is when my husband and I scour the lot for something with a back up camera and anything that might still have the free XM trial.
We arrived during a rush, but the employees didn’t miss a beat and had everyone moving quickly. There were two attendants and one even came out to get my paperwork moving before I even made it to the gate. By paperwork I mean I gave her my driver’s license and credit card. Did I mention that National makes it ridiculously easy if you have signed up for Emerald Club?
At return we pulled in, were checked in, and directed to the short path back to the terminal. The woman checking me in reviewed the number of days and the total for accuracy. I agreed and she quickly printed up a receipt so I could be on my way.

very easy in and out: just walk up to any car for pick up and walk away with your luggage for drop off. Nice cars too and very clean.

Great service and experience. Landed in Portland and walked from terminal right past the line at the National desk to the car pickup area. Immediately met by a representative and told to just pick out a car and proceed to exit gate. The whole process took under 3 minutes. At the end of our trip the drop off was completed in under 2 minutes. Nice job National!

I have been a NATIONAL CAR RENTER EMERALD CLUB for the past 10 years. There is nothing better than to by pass all the other car rental and just walk up to NATIONAL and pick up your car show your Drivers License when exiting and be on your way and even better when you drop the rental back they just e mail you the receipt .I have been to the Portland PDX 2 time and they are always great to deal with
Rowley

Excellent choices of cars on the Executive aisle. This time I chose a Chrysler 300 — what a smooth ride! Quick service, check out and return. My choice throughout the USA — twice a month!

Great Team! Very good customer service!

Phil Nelson provided exceptional service in both vehicle selection and appreciation of my weekly business with National, the car lineup has been completed revamped in a good way, and they are showing appreciation for their Executive Elite customers. Looking forward to renting here again.

I rent quite a bit from National at PDX. Being that I’m Executive Elite, I can pretty much rent any vehicle that’s available. The staff at PDx is second to none. The staff always go the extra mile for me, to keep me happy. I would love to see a new BMW 6 series available for rent.

I always hated renting a car. Whether it be for leisure or business. My boss, Mike always uses National. I first tried National in CT. I was treated so well and was escorted to this row of really nice cars. I had my pick. Since then, I only use National. I was recently in Portland OR. Many of us arrived at the National car lot at the same time. Everyone ahead of me ran to the SUVs. I was left standing there in a row of mini vans. I am not a mini van person. David came over and asked me if I would rather drive a Nissan Pathfinder. That was so kind. I am forever a loyal National client.

The National team has always been extremely helpful and responsive. I always come with questions about what kind of vehicle to drive and they are always a big help. The staff at the returns are equally helpful. I had a very fun car to drive this last time and enjoyed it greatly.

When I arrived at the National location at Portland Airport, I had just flown for 2 ½ hours with a 2-​year old, who was now screaming in her stroller because I wouldn’t let her run around the parking structure. All the while I am fighting a stinking cold and just trying to keep my head above water for the 2 –3 hours that we were about to face in the car.
I spotted a lovely looking Ford Edge in the Emerald Isle, and thought how nice that would be, to have some room to spread out and not have to cram our suitcases and car seats into the little economy sedan that I knew I had booked. But it doesn’t hurt to ask, right?
I inquired with the young man walking down the isle toward me, if the Edge was included in the Emerald Club/​Emerald Isle, and although at first he was about to tell me it was only for Executive Level members, he took one look at the state of me and my screaming toddler and said, ‘Take it, you deserve something nice today.‘
What a difference that made for us! National didn’t just make things easy for us, they elevated our experience in a way that we were neither imagined, nor expected. Thank you
Incidentally, I was in the market for a new car anyway, and after driving the Edge in Portland– I bought one!

Always have a good experience when they have cars. Sometimes they don’t have enough cars and sometimes way too many minivans. Not sure what managements target audience is? Soccer Moms?

My company contracts with National; we have excellent established rates, which I can use when renting for personal use as well. The ease of selecting a car and checking out without any hassle makes National my first choice for car rentals. They always have the right vehicle for my purpose, the check in is quick and easy and the auto email receipt reduces paper and fumbling as I am grabbing my luggage to go. Great rental car agency.
Love traveling through the Portland airport, the short walk to the rental cars is SO convenient, no lost time on a shuttle bus in the rain. Great destination, great airport.

I’m at PDX couple times a month and now used National exclusively even though my company has contract with several other companies. Why? I don’t usually have to wait for a car here, and I can pick out the car I am familiar with (which is usually Camry). For the past 2 years, I’ve only one incident where they run out of car and I have to wait for one along with everyone else. I was told that they were waiting for a new fleet of car, and it will be there that week. Even with that situation, I waited about 10 min.
Compare to other companies I used, National’s cars are consistently cleaner and newer. Their staff is very friendly and helpful.

I do a fair amount of business travel. My company has approved 3 car rental agencies, National being one of them.
They are always friendly & I’m treated well by their staff.
They are prompt to send my receipt via email which is a plus since I need them for my expense report.
I always use National & will continue to do so.

Great service by all employees.
Where were the vehicles last Sunday for the Emerald Isle??? The choice was between the tiniest Honda ever produced — everything manual so that i couldn’t adjust the seat up to see over the hood; and something by Ford that looked like a delivery van with windows. That was IT! Some choice!!!

I’m here at PDX once or twice a month and rent from National. Executive Elite status makes it easy to walk up and grab a car. I can usually get a decent vehicle; this time it’s a Jeep Cherokee, and they generally have a good selection.
I’ve had to wait 15 or 20 minutes to pick up cars before, when they have been jammed with renters, and they usually take care of the bottleneck reasonably quickly. Staff is friendly and helpful. Returns are easy. No hassle. Quick in and out of the rental center. Good experience overall.
I’ve been here two or three times now when they have been completely out of cars. They take your name and then it’s first come, first served. Don’t want the minivan? You can wait a little longer.
Actually, today they couldn’t have been nicer about it. They explained the problem, provided an eta on the cars, and how they would handle it. They handled the problem well.

I’m a big fan of National. Great customer service, vehicles are always clean and newer. They always have a good selection. Happy to recommend them to anyone :)