Dollar Car Rental

Worst service company ever. I have never been felt so scammed in my entire life! I did an order and got a confirmation for $ 30.50 for 2 days. Once I got the vehicle, the scammer associate told me to pick a Subaru Impreza or Toyota Camry. I chose the Subaru. However, these crooks never told me that I was paying extra for the Subaru. They never gave me an option to choose from the car I essentially ordered for 30.50 $ which was economy. They ended up billing me for another 50 $ which was an extra 25 $ a day. I asked about the extra charge and the scammer associate told me it was only if I rented for a 3^rd day. When I confronted them about it after returning, they essentially said tough luck, you signed the papers, take a hike.
EDIT:
We were refunded the amount that was overcharged. I changed my review to 4 stars from 1 star. Mainly because everything was great except the overcharge without informing us. Other than that I am satisfied. Thanks Dollar.

Love the ease of picking and dropping off the car right at the terminal. A word of caution folks though. We chose the option to bring the car back with a full tank of gas. Nothing additional was said at the time of picking the auto off. On the way to the airport we filled the tank. Oregon is a full service state and we went to a cash only station filled payed and that was it. Dropped the car off the gal took the Keyes and looked at the mileage and fuel gage said nothing and asked if I would just like my receipt emailed. I said sure and off we went. Checked my email when we landed and they charged me $ 30 with tax for gas @ $ 6.99 a gallon! I called and got a big drama about how we didn’t show our gas receipt and the only way they would remove the charge is if we produced it. That was never disclosed at the rental and the gal never asked for that. In fact we paid $ 9 cash to an attendant to fill the tank and no receipt was offered. I questioned the whole thing feeling taken by Dollar. How did they even come up with the charge when the tank was full. There was no way they could have put 4 gallons in a full tank. They said it was by the mileage I drove. 114 miles. The guy said «you can drive 80 miles before it even shows on the gage». Well I persisted and the guy said he would contact the people who take in and check the car out. Called me in 10 minutes and verified yes the tank was full and they would refund me the bogus $ 30 gas charge.
I have rented many cars from various companies and never had a crazy situation like this over the gas and I usually get the option of bringing the car back full. So if you do rent from Dollar, beware, and save your receipts for gas you put in even if they say nothing when you take the car and if they say nothing when you drop the car off make them look at your receipts or you might find yourself in a hassle with a random gas charge even though you bring the car back with a full tank.

Patrick and Randy need serious customer service training. Patrick upsold me a car without telling me that there would be an increase in fees. I had originally reserved a mid size and was given 3 different options as if they were part of my package. I opted for the larger car and wasn’t told there would be an upgrade fee. He made it seem like it was a complimentary upgrade. The rental rate price matched that of the total price of my online deal. I assumed the extra County, facility fee were hidden fees and I just accepted that. Instead, upon closer review, I found out I was charged more for the rental rate! When I called to complain, I spoke with Randy. He was even worse. He didn’t listen to me and talked over me half of the time. He talked in circles as trying to avoid my questions. He even agreed that Dollar rental doesn’t provide customer service training. He said whoever would accept the price without checking is foolish. The nerve of this guy. They already nickle and dime you, and then have the audacity to insult you. Horrible costumer service! Dollar rental = Cheap service

I rented through Orbitz a car from Dollar at the Portland Airport.
I chose the «Jeep Wrangler or similar».
When I picked up my car it was a «Subaru Impreza». If you pull up a picture of both you will see they are nothing alike!
I questioned Dollar and they said that the Impreza is the one they offer and if I want to upgrade it would be an additional $ 10/​day. They also said I should not go through a third party like Orbitz. Hmmm… They allow Orbitz to do the work for them and take their money but don’t honor what is offered. I will NEVER use Dollar again.

This shit company left my wife and her parents hanging and refused to rent the car without a $ 250 deposit on her credit card. Rate for weekend was $ 55. I have never paid a deposit at any airport when presenting a round trip ticket. Called Alamo hit her right into a midsize car same rate with no bullshit deposit. Hey Dollar, go to hell. I hope you go out of business soon.

Car was great. I told the clerk that I was only going between the airport and downtown Portland. The counter clerk told me that there were landslides everywhere and parts of the expressway were underwater and that I needed to upgrade to a SUV. I stuck with the original car that I ordered and all of the roads were fine.
Perhaps they should change their name to nickel and dime.

Let me start by saying the rates were excellent. The term, «you get what you pay for» applies here to customer service. I observed both agents behind the counter and both provided very poor customer service to their respective customers.
When I approached the counter the service was consistently poor. I felt treated like I was interrupting a football game in the back room or something. The agent flew through explaining the paperwork like one of those voices on TV commercials that rapidly reads the tiny print disclaimer!!!
The car was great and I have no issues with the end product. I give a one star overall because the service dampens the overall experience.

Maybe I’m spoiled. So be it. But we made reservation for an economy car and were pleasantly surprised to get a mid sized car. A Toyota Corolla to be exact.
We were able to get the car quickly at the airport. From outside, car was In excellent condition. On inside, we did find trash and he vehicle really smelled like smoke or something. Pretty gross really. We were in a bit of a hurry so did not deal with at the time. Figured that I would just get used to it.
As the weekend progressed the smell got worse. Either that or I just got more sensitive to it. Fortunately we did not have to drive it much.
Returned the car a couple days later and told Dollar about it. They handled it very well and gave us 50% credit back.
Would definitely rent from them again.

I arrived on Thanksgiving without a car reservation and no cars available at airport so decided to take Max to downtown, but while in route determined I needed car and went on the web to find a car. Turns out Dollar had one, so I made a reservation and headed back to Airport. Got to AP Dollar rental counter and confidently told the agent (Jim) that I had a reservation. Jim seemed surprised and told me they were sold out. I showed him the email confirmation (which it turns out was actually for the following day) Jim explained that occasionally that happens and proceeded to find a car for me, he even honored the rate on my reservation. That is great service. I will rent from this location again!
Thank you for making my holiday travel a little easier.

I never rent from Dollar, no real reason just better deals and points from others. Well fast forward to yesterday horrible events (car, wallet, briefcase stolen) and we had to get to Monterey ca. Alamo turned me away as I just had my debit card. (Even though I’ve rented from them at least 10 times this year) I ended up in front of Manny. He saved our holiday! He gave us a great rate on a AWD and proved great customer service the whole time. I don’t think I could work at a car rental location especially at an airport ppl are super stressed. Manny impressed me. Dollar better watch out or I’ll hire him for my company!

Worst part of our trip to Portland is this place.
The rep did not explain what extra coverage is added to the rental, we were surprised at the additional cost when return the car. Went to the counter, the guy had no interest in helping, even gave us attitude.
Pick other rental companies, I will never use them again, ever.

The rep was extremely pushy to upsell every possible option. He insisted that I take the damage waiver even though I’m covered by my credit card, prepaid gas, extra driver, etc. Then he tried to change my weekly rental to a daily rate at almost double the cost. I’m a frequent traveler and never been treated so poorly. I don’t know if the problem is with the Portland airport office or Dollar in general. Be cautious and check your agreement.
On the positive side, the car return process was simple and efficient. No surprises despite the sales reps warnings.

Dollar rental… They’ll nickel, dime, and dollar you with what they can. Just returned our rental last night. I was baffled with the extra charges they’ll give you. They may seem cheaper upfront, but you’re better off sticking with more reputable companies. We were charged extra for returning a car 2 mins over the time. I’ve never had issues like this with other rentals.

This is a combo review…1/5 for check-​in and counter service from a guy that didn’t want to be there. Yes, there was the upsell and the push for extras but I am a Unilocaler and know my stuff! After all that, the compact (cheapest car) was really great (Subaru hatchback). I loved driving that car, it zipped around great and ez on the gas.
⁵⁄₅ for the actual car and return process. Car was a dream and the young lady checking me in was professional and efficient (the way the counter guy should have been).
I shop for my rental rates and seem to bounce between dollar and enterprise, whichever has the best $ gets my business.
Using the dollar membership (free) is helpful cause you don’t have to deal with all the questions at the counter. All the extra stuff is done online or when you select your preferences for your membership. Might save some of you a lot of hassle.

This is the first time I’ve ever been compelled to write a review for a car rental company.
While the experience checking in was par for the course — no better or worse than any other time checking out a rental, I’m writing about what happened when returning the car.
The staff was very friendly when I dropped off the car. About an hour after I got through security, I realized I left my phone car charger in my rental. Trying to go back, pick it up and then go back through security would be cutting it close to my flight, and I called them to confirm they had it. The woman I spoke with said they had, and then she offered to walk it up to where security is (not at all a short distance from the rental desk) and pass it on to a TSA officer, so I wouldn’t have to go through security again. She was the one that offered it up and was very friendly and reassuring. They really went above and beyond, so I’m giving them 5 stars for this experience.

I’ve rented from here twice now. Each time, the car and return was fine; the process of getting the car was a crock. Both times, the salesmen did the hard upsell trying to get me to buy the gas package, get insurance, and most of all upgrade the car. I understand that you have to try the sell but they were both blatantly dishonest about the car I was getting. They explicitly told me that in the car I was getting I would be cramped, uncomfortable, no power windows, no key remote, etc and that I should upgrade; then once I adamantly said no multiple times, it turned out in both cases that all they had anyway was the upgraded option. So they were trying to get me to pay more for the same car. Deceitful, shady tactics for commission. Do not take their upgrades.
Edit in reply to business response: No, it was not an issue of clarity, and the upgrade was not being offered for free. Both times, they invited me to pay more for an upgrade, when that car was actually the only one available. Your response just sounds like more of the same.

I wouldn’t say don’t rent from these guys but just really keep your wits about you. I’m pretty sure the counter guys are used car salesman who’ve made a career change. I was dealing with Randy at the counter and three times had to pretty much cross examine what he was offering me because he conveniently doesn’t tell you that he is only offering the most expensive, not needed options.
I asked if I could bring the car back the night before I had originally booked to return it. He said yes, I would be charged less if I returned the car the night before it was due. When I returned it the day early they charged my credit card the full amount. When I called to dispute the charge I spoke with a fellow who claimed he was the manager and spoke very poor english. All he could do was tell me over and over that the car had to be returned by 4pm or I’d be charged an additional day… if that is so, how convenient that good old Randy didn’t mention it, I would have been there by 4pm if he had.
These guys are shysters and professional scammers. If you do rent with them good luck with anything other than a very straightforward rental and make sure to question everything!

Reasonable prices and a great car selection. Great experience

Very fast, courteous and professional. When I checked in to get the car, I was out of there within 20 minutes. When I returned the car, it was less than 10 minutes. Each person I interacted with was extremely helpful and professional.
Even better was that I had left my Ray Ban sunglasses in the car after checking it back in. I called about 20 minutes later when I realized that I forgot them. They called me back about 10 minutes later to let me know they had them and I returned to pick them up.
I plan to use them them in the future and will be sure to pass on the experience I had with others.

Incredible is the only way I can describe the lack of any interest in customer service at this dollar rental location. Last Saturday night I had the misfortune of having made a reservation for a car. The woman claiming later to be the only supervisor became belligerent because I «in her words had attitude» when I asked her to wait while I called my office to get the confirmation when she failed to find my reservation. She then announced that it didn’t matter that I had a confirmation number as a many year Express Club member because she was going to refuse to rent me a car. I asked her name and she refused. The two other employees also refused to identify themselves. One of them said he was calling security to have me removed while the younger one said he would just ‘take him outside and teach him a lesson’. This is a photo of the younger one demonstrating his immaturity with his finger.
All of this was witnessed by the Hertz counter agents who immediately came to my assistance and rented me a car.
When I returned to the dollar airport location the next Tuesday I encountered a woman who claimed to be the vice president of operations. Sadly I learned why the counter personnel were so rude. But have obviously not been trained or supervised to do any differently. The woman I reported all of this to immediately begin making excuses for them saying this is not possible, thereby calling me a liar to my face, and asserting that their agents are empowered to refuse to rent a vehicle to anyone they choose to refuse to rent it too. I certainly never knew this to be dollar Rent-A-Car’s policy and as a result will choose to not do business with them in the future. Interestingly she totally ignored it would not respond to the young man shooting the finger and apparently found it to be acceptable behavior for one of their employees.