Mud Bay

I first went to Mudbay for the first time in Seattle, so I was really excited to see that it’s also here in Portland.
I got a $ 20 voucher for food when I adopted my kitten from the humane society. When we first there the manager helped us and told us to sample food for him, and then come back and see what he likes. When we finally came back to get our food I was amazed at how much we got! They were SO helpful and answered all of our questions and then some.
The store is just really pretty, and has awesome products that I feel comfortable giving my cat. It’s worth the drive from Happy Valley to go to this location!
ps– they also give us free freeze dried treats for him too! he loves them :)

So, here’s the thing. I’ve had good experiences here. Often there is good customer service and they have whatever I’m looking for, including a plethora of cute cat toys. They are also in an extremely convenient location for me, so I’ve come back quite a few times.
One experience left a really bad taste in my mouth. I asked if I was able to try a couple samples for my new cat. I also mentioned that he wasn’t feeling well at the time and that we hadn’t settled on a food for him. We weren’t sure why he wasn’t feeling well, but we were monitoring the situation and had plans to take him to the vet if it didn’t resolve.
Immediately after communicating this information to the associate she began to try to solve the problem. She asked me a ton of questions and wouldn’t let up. She asked if we had considered his diet. She asked about him being stressed. She asked about if he was drinking enough water. She asked about this, she asked about that. All the questions and suggestions were things we had already considered and were not helpful. In fact, it felt very antagonistic and almost accusatory. I had not asked for advise and honestly I would only trust advice from a licensed veterinarian.
She also would not give me any samples after hearing that my cat wasn’t feeling well. Fine. I understand that’s your choice, but knowing that Mud Bay often gives out samples when trying to find a good diet, and hearing that you weren’t going to give them out only after you found out my cat wasn’t feeling well was not helpful. It’s as if you didn’t trust me with my own cat.
Our cat is fine now. Had some mild GI problems but everything is good. I suspect this Mud Bay was a one-​time event and hopefully won’t happen again, but I still left the store feeling very off and not happy with my experience. As mentioned above, I’ll also had good experiences here, so there’s that.

When your brother has a pittie, you spoil her. The dog likes to chew and chew and chew. Thankfully not the furniture or shoes or things like that but she likes her bully sticks. But they don’t last that long with her, so I ended up here to see if they had anything that was longer lasting.
Water Buffalo horns. Interesting, and it has kept the little lady happy and busy for days now. They also have these reenforced dog toys but you’re going to pay a price for them. All were in the $ 15 – 20 range. I’m sure they are durable but I can’t see spending that kind of money on a dog toy.
They also have plenty of teeth cleaner type items and treats to keep the dog’s breath fresh and she needs it.
It’s a nice place but can get spendy quick. I’ll go back there on occasion for more horns.
Enjoy.

I wanted to really dislike this place at first, but I just could not. They’re like local-​ish mom & pop gone small chain franchise, or at least that’s what I think they are. The staff here are super duper friendly to the point of nearly annoying. The selection of food & treats are choice picked so they don’t carry everything but a choice few brands. Turns out their prices are better than amazon, at least for the brand of cat food I buy. The store is nice, new and clean –inside the new grant park behemoth building at the corner of 33^rd & Broadway. I will say that I like that they have parking and it’s indoor so you don’t get wet. Only problem is they have New Skeezuns as their neighbors. Not a big deal though, plenty of parking for all. Just don’t get caught behind a portlander driving a subaru –like that would ever happen!?!
Meow Man!

Okay, seriously. Mudbay is awesome! The workers are super friendly and you can tell they care about you and your pets. A nice lady named Emily helped me pick out food for my dog with allergies and even gave me some samples I could try out. Mudbay has a good policy of if your pet doesn’t like the food, etc. you can bring it back! Went here for the first time today and I was really impressed. Found my new favorite pet store and will be coming here from now on :)

I love this location and the staff. Everyone is super knowledgeable and nice. They have pretty good prices on the Wellness brand food and treats. I came in looking for a specific Item, the clerk was very helpful and informing. The item didn’t work out, it was too small for my cat, I was able to exchange it for a bigger size with no problem what so ever. Now that’s service. This is a company that I feel good about going out of my way to support. Thank you Mud Bay for keeping my cat healthy and happy.

I’ve been to the other Mudbays and this one is my favorite. The staff is very attentive and knowledgeable. They even remembered my dog’s name! The store always seems very clean and inviting. I will be a returning customer for sure.

I’ve always had a great experience at Mudbay. Very friendly and knowledgeable staff who is willing to assist and answer questions. Everything is nicely organized and doesn’t make you feel overwhelmed. You can tell they stand by the products they are selling as well. Also gives samples of food and litter to try before purchase. It’s become my go to pet store, especially if I have a coupon. I didn’t think that neighborhood would need another pet store since it’s so close to Broadway Pets but I’ve definitely stopped in at Mudbay more than Broadway Pets since Mudbay opened.

The workers are really friendly and well informed! I love all the suggestions they give me! My cat was real dehydrated and they taught me that cats think they are eating most of their water so they don’t drink enough. We got my cats lots of wet food and a bubbling water dish and now he stays cool and hydrated and is ready for the summer days!

My new favorite pet supply store! So happy to have the new store in the neighborhood next to the new New Seasons on Broadway. Super knowledgable and friendly staff. After talking through my cat’s nutrition needs and health goals they provided me with free samples to see what my cat will like best and great prices (less than PetCo!). In addition to having healthy food they also have all kinds of cute toys to spoil my kitty!