Jackson Hewitt Tax Service

Went to the kiosk in the Walmart at 82^nd and Otty Road.
The manager did our taxes, I paid them $ 251 on ¾, was given our taxes and told to have a nice day.
On ⁴⁄₁ I get a call from a collections agency telling me I still owe them $ 140.
At no point after paying them was I told I owed them more money, when we completed the transaction I was under the impression it was over and done with. You get that feeling when they hand you a folder full of tax paperwork and a credit card receipt.
Collections tells me that they only marked the $ 251 as a partial payment. I asked them if it seems strange that they would turn an account over to collections less than a month later with no attempt to contact me and he agreed it seems strange.
So now we’re going to go back to the paperwork, fax it to the collections agent and ensure that Jackson Hewitt does not get any more of our money ever again.
Terrible service. Do not bother.
Edit: Glad I sprung for all the online storage. I was able to download all of my documents which shows «Total Fees: $ 251» along with a scan of my credit card receipt for $ 251.
It doesn’t matter to me if JH misfiled my payment or what the issue is. It’s incredibly scummy to turn someone over to collections without the common courtesy of contacting them first, or, you know, actually looking at the paperwork that’s filed online.

Preface, I went to the one on 82^nd and Holgate. But I am judging the service as a whole. It was eh…
The first problem I had was even getting an appointment. They do walk-​ins but the person was never there. So I started calling, they left a few messages to me only telling me their hours, nothing else. So I finally stalked to poor lady and busted in on her to make an appointment, which worked.
She was very nice but there were computer problems. It is the cheapest in town for single, one job people. $ 88 for a basic job. It all went just fine with a few hitches. But the big problem I have is in the appointment scheduling. You call the place which if I you get a person will schedule an appointment with them though the other guy …
Why can’t you just give me the number of the lady at the desk who I will actually see? It took 12 seconds for me to run in on her and scream «what times do you have? OK See you then!» It took a week and 11 phone calls of failure to get to that point.

Tax preparation services like this are only good if you have complex tax information, but if you’re just a regular working stiff you’re better off using TurboTax or some other tax software. I ended up paying them more than what I owed the state just for a ten minute session. Ugh, that’s just way too much for what I can do myself.
The one-​star rating really comes from a terrible experience with an employee right after I had just paid a ridiculous amount to have my (simple) taxes done. While waiting for the bus just outside the office, an employee (let’s just call her M.) pulled up in a huge SUV right in front of the big Trimet bus sign. I politely pointed it out to her and she snidely whined «I park here everyday, you can park all the way up to the sign.» When I tried to point out that it was a bus stop and she was blocking it, she just repeated «No, it’s a parking spot. If you knew how to read you would know that.» Are you serious??? You’re parked under a huge NO PARKING sign!!! Of course when the bus finally came by I missed it because HER SUV WAS BLOCKING THE BUS STOP!!! I had to chase down the bus and the driver was totally appalled when I told him what happened.
I called repeatedly asking to speak with the manager but he was never available. I specifically told them I had a problem with an employee that needed to be addressed and I was continuously told that I’d receive a call back, but surprise surprise, I never did. OH, that is until they had the nerve to call me back offering to do my taxes a few months later?! WTF!