Mt Tabor Family Medical Group

I was paired with Marty Emhardt, FNP. Because it had been 4 years since my last visit, they treated me like I was a new patient. Marty suggested something for the allergies and then said that she wanted to give me a full physical being that I had not been to the doctor’s in so long. Thinking it would both save time later and save me an additional copay, I consented.
After the physical portion of the exam was complete, Marty also mentioned that they would have to do some blood work. When she mentioned that she wanted to take four vials for a complete blood screening, I told her that I did not want to have the blood work done that day. She looked a bit perturbed by this but said that was fine and said that she had to step out and would return with a writeup of her findings from the physical, suggestions for treating the allergies and adjustments to my asthma treatment plan.
When Marty returned, I looked over the paper she had typed up and noticed that she wanted me to fast prior to the blood draw. When I mentioned that that would not work for me, citing the 2009 experience when I had not eaten and then passed out in the office during blood work, she said that it sounded like I was trying to negotiate out of having the labwork done and that this was very important to have done. I was starting to feel very put off by the whole experience at that point and told her as much. When I told her I probably wouldn’t be returning, she got very passive aggressive about trying to find the best treatment plan for me and how I didn’t need to get so defensive about the whole situation and that she was under the impression that I was on file as needing a full physical. She then left.
As I was walking to the reception area I overheard her loudly talking to a colleague around the corner about how combative I was. When I mentioned to her that I was still in the hallway she said she knew. Needless to say I will not be returning to this office.

This clinic is right down the street from my house so I really wanted it to be my primary medical provider. Several months back I saw Dr. Rivas, who prescribed me the same medication I have taken for years. Early this year, the pharmacy told me they could not reach my doctor to get permission for the refill. I called Mt Tabor Medical in a bit of a panic because I was about to leave town for a couple of weeks and did not have enough pills to last until I got back to Portland. I’m not sure why no one was available, but a doctor had to be paged. When he got on the phone, I was apologetic and explained the situation. The doctor was obviously angry. He was very curt, saying Dr. Rivas had retired «years ago,» as if it was my fault for not knowing he had left. Looking back, I don’t know why somebody at the clinic didn’t apologize to me for not notifying me of Dr. Rivas’ leaving and not assigning me a new PCP. But the rude doctor granted me the refill (rudely) and I thought maybe he was just having a bad day.
I tried to get another refill just now, and the receptionist told me I have a note in my file that I’m a possible drug seeker and so none of the doctors at Mt Tabor Medical will see me. I was dumbfounded. My prescription isn’t even for a drug that a person would «seek.» I don’t get it. If the doctor was worried about this, why wouldn’t the note say not to prescribe to me without seeing me in person first? But instead, based on a 2 minute phone call, this doctor has labeled me a possible drug addict (again, my prescription is non-​addictive), banned me from his clinic and made it harder for me to get my medication. I know doctors need to be on the lookout for drug-​seekers, but simply asking for a last minute prescription doesn’t strike me as particularly suspicious. His actions seem more punitive than anything, and I think they show a real lack of caring about people in general and about (former) patients in particular. I wouldn’t recommend this clinic to anyone.

I spend a lot of time in hospitals. My husband has cancer and so I go with him to his appointments and I’ve learned over the years to watch for certain things in seeing dr’s NP’s and all sorts of health professionals.
Yesterday I saw Kaitlin Haws for a recurrent back injury stemming from an old car accident. The scar tissue occasionally knots itself up and becomes too painful to even get a massage. The problem was dealt with but what was most impressive was the time Nurse Haws spent with me– asking questions, getting to know me and not rushing on to someone else. I felt truly cared for, listened to, and validated about my back.
Yes, the people that work up front could be nicer but yesterday everything was just fine. This place may be a bit dowdy, but Kaitlin was outstanding and these are the guys who diagnosed my husband’s leukemia with a random blood test. He had no symptoms so– if that’s not care, I don’t know what is. Thank you Nurse Kaitlin.
a grateful patient

I used to see Ana Urbanc for quite some time and I really liked her. She recently left the practice, so I started seeing Dr. Janel Guyette. She took over my care during the hardest point of my life, shortly after my husband was diagnosed with stage 4 cancer.
I have been experiencing a multitude of complicated health problems and a lot of stress. Dr Guyette and her assistant Monica have always treated me with such kindness and I feel like I am receiving terrific care.
Recently, while Dr. Guyette was out of the office, I had some serious abdominal pain. Another doctor agreed to see me immediately (Dr. Rivas) and he sent me for an immediate CT scan.
It does occasionally take a few weeks to be seen for something non-​urgent. Good doctors get booked up quick. But if you take the time to explain that it is something more urgent, they will do their best to get you in with someone right away.
I feel like all of the practitioners here have been very competent and kind. I have not experienced any of the problems some of the others here are complaining about.
I especially like the way all of the practitioners at this practice take the time to talk to me and address my concerns. There are many clinics that will want you in and out in under 15 minutes and make you wait in the waiting room for 30+ minutes. But Mt. Tabor is different. I have never had to wait in the waiting room 10 minutes past my appointment time.
Dr. Guyette is the one you really want to see if you want an M.D. who is also trained in holistic medicine. The woman really knows her stuff. And she cares. You can tell she isn’t just there to collect a co-​pay. She wants to heal people.
I would highly recommend this clinic!

I have been with this clinic for many years and have never had an issue with anyone. Until yesterday. I was seen by a female doctor there that I had never seen before. I have an eating disorder and have been working with my regular nurse practitioner (who I adore– very cool and willing to listen). She was out this week and I needed to do a weight check and EKG. I asked for a referral to an office that deals with eating disorders routinely. I was questioned about why I would need a new office. I just wanted the referral, not a lecture. She focused all her attention on the fact that I had a stable weigh in, losing only a pound. I am aware that I am in no physical danger currently: I just wanted a referral so I brought up new banner above the reception desk inviting one and all to «Be the Biggest Loser». Apparently there is a contest going on for a 50 dollar gift card. That’s absolutely fine, I however need to go elsewhere. I thought that since there were so many years behind me there that there would be a more friendly response. She actually *chuckled* and said it wasn’t addressed to me. I am fully aware that not everyone knows how to deal with an eating disorder but when I revealed that I had gone off of a specific med because of weight gain, her response was to look at my midsection and say «I can see that». This appointment was a train-​wreck. I would not be writing this here right now if I had received any support from the office manager/​admin. I feel like I have no voice. She would not make an appointment to see me, did not want me to meet with this doc unless it was alone or with my NP. (I wanted my husband present) Her mind was made up when she answered the phone. I was polite, articulate and respectful to all in the office. I have never been treated so incredibly shoddily as I was at this appointment. Unless you want to count the response from the administration who wanted to say that it may have been a miscommunication due to cultural differences. I have no idea what culture feels it’s fine to be rude and insensitive, but I have never had an interaction with anyone else of Arabic decent that was horrid — well now I have, but I would not insult others with that assessment– it’s rude and ignorant.

I went to this medical group because my doctor, Paul Guilleux, moved there from Gresham. I’d gone to him and his partner for years in Gresham and loved them.
I am resentful of this practice now. Dr. Guilleux died and I never received any notice from the office. Years of being his patient and I had to find out through word of mouth. I kept expecting a letter in the mail, but no.
And then! They had undercharged me for my copay for two visits. I moved at that time and somehow didn’t see mail from them until the charges had been raised to $ 80. I sent them a letter explaining that it was my first notice and that I hadn’t realized that I’d underpaid and gave them a check for the original charges but not the fines. They sent the check back with a VERY snotty hand-​written note insinuating that I was a cheap asshole.
I called them, explained, was given no leniency and paid in full. $ 97.13
Months later, I’m sent a bill from a collection agency saying that I owed the medical group $ 110, so I now owed THEM a $ 110. I called the medical group and explained to the lady that answered the phone. These things freak me out (not because of the money but because I have a hard time sticking up for myself) so I started to cry a little. The lady interrupted me as I was talking about the charges and the timeline and curtly said, «SO. Are you calling to make an appointment or???» I was stung a little and said, «No, I’m calling because you guys sent invalid charges to a collection agency.» She said, «Okay. I’ll transfer you to BILLING, then. I was just trying to figure out what your call was about.»
Billing told me that they’d made a mistake and would call the collection agency to inform them to remove the charges. No sorry.
My phone number never changed and they had it and could have called me any number of times. I think they’re a very impersonal practice.

I was never comfortable going to this clinic. The staff are rude, condescending and quite frankly, fake. Bedside manner makes one extremely uncomfortable,.
I switched to OHSU, and am quite happy there. Will be writing a review soon for my new doctor.
Avoid these people, unless you are extremely religious (which they bring up during appointments). Unprofessional. Should be a church instead of a clinic.

I’ve been going here for 5 years and in that time my PCP has been changed on me 4 times due to high turnover. The doctors and nurse practitioners are okay during the actual exam, the nurses are excellent, but the office staff drops the ball pretty much every time I need something. I have literally worked for over a month with regular phone calls just to try to get a referral sent to my insurance company. This hasn’t just happened once, it truly happens to me on a regular basis. I decided to post this as a public service. If you have any potentially serious health issues, go elsewhere!

I came in for a foot referral. They refused to give me a referral, worse the doctor told me to come back when my foot is infected. He refused to help me, wasted my time, and then billed me for the whole experience. Avoid, avoid, avoid.