Michael’s Fine Furniture

We spent over $ 10,000. dollars at Michaels, we purchased a bedroom set, dining set and living room set. The bedroom set is the quality we paid for and we are happy with the manufacture of the bedroom set. The dinette set is the same high quality we paid for and meets our expectations too.
However our living room set which we paid a lot for higher quality Ashley furniture has been a total different experience. We were told by Mark that it was not made of any particle board. However just over a year later we have had numerous issues with it. I’m still in contact with Michelle the warranty lady at Michael’s and so far no results. I have a very good relationship with Gary the furniture repair guy. (that would be a hint how bad the furniture is) I’m very displeased that I’ve got new furniture that I can’t use. I would suggest to anyone doing business there to be careful. Cause so far the customer satisfaction don’t seem to matter.
I’ll follow up with the results of this drama surrounded around my Ashley furniture that is JUNK.
This don’t deserve 1 star but will not post if you don’t give at least 1.:(

My wife and I had some unfortunate issues with the fabric on our sectional we purchased which I assume was a reflection of the manufacturer rather than Michael’s. However, Michael’s honored our warranty which we were very pleased to hear a resolution would be offered.

Moving from Dallas TX to Fairview OR was a task all in itself. I purchased a new townhouse and needed a new bedroom set. After visiting 3 different furniture stores a friend recommended Michaels Fine Furniture store. I am so glad they did. I had an awesome experience! Great customer service. And I found a beautiful bedroom set. My items were delivered as promised. My salesman, Mark, listened to my needs. The delivery personal were amazing. I highly recommend this store. YES! This store is AWESOME!

How long is a lifetime guarantee? Well not even three years. I bought a sectional there, less than three years later the cushions are breaking down. I’ve tried for six months to see if they will stand behind their product. No response. Listen to the reviews and save yourself the heartache.
To Brian G, I’m glad you had a great experience. My purchase experience was much different than my follow up customer service experience. I hope you never have to deal with that. Just saying from an ‘idiots’ point of view, You may be singing a different tune then

My girlfriend and I had been to 5 – 6 different furniture stores before going to Michael’s. I was reluctant at first because of the poor reviews. I emailed the manager (Peter) through their website with some questions and for an average price quote. He responded when we were nearby browsing Oak Furniture Warehouse. I figured we would give them a shot because we had a specific style of sofa in mind, which most stores didn’t carry.
We were greeted by Peter just as we entered the store and he helped us from start to finish for over an hour. He was quick to answer any question regarding sofas such as cover material, warranty, brand, and if it was made in America. We can’t stand when salespeople are pushy or hover around, so we were happy to see a lower pressure sales pitch here.
This store has the most varied and wide selection of quality sofas. We wanted a reclining sofa either leather/​synthetic leather or microfiber. We also wanted a large enough sofa back to rest our heads. It was difficult to narrow down which sofa we wanted because of the varying features/​material types.
My review is 4 stars because the prices here are largely inflated. If you are not comfortable negotiating then you might end up over paying. Our sofa was listed at $ 1680 or so, and we got it for $ 1350. I’m sure they still are making a great profit but I feel like it’s a good value for a power reclining/​power headrests, synthetic leather sofa that is made in the US.
I was also happy to see that I was able to custom order any sofa in different colors. We ordered our sofa in mocha color and was quoted a 6 week delivery estimate. Other Unilocal reviews bring up issues with delivery/​late orders. I made sure to ask Peter if 6 weeks was the maximum time it should take. He said it would be right on the money. I will update this review after I take delivery of my sofa.
I will be satisfied as long as they honor the 6 week quote, seeing as they already have my money.
I say give them a shot, the quality difference is very noticeable right after you walk in.

If I could give zero stars I would. This place has the worst customer service ever. Whenever I called to check on the delivery status of my couches they were always unsure and half the time couldn’t even find my paperwork. Their acceptance now program is a rip off, but understandably that’s the price you pay for having bad credit, I get that. But trying to get furniture delivered is a joke. Avoid them, wish I did…

These people can definitely talk the talk, but when it comes to walking the walk it’s a totally different story. My wife and I came in, picked out a couch we liked and proceeded to purchase. Our sales person informed us that the couch was a custom order, and it would take 2 – 3 weeks to deliver, most likely 2 weeks. This was not a problem for us and we agreed, payed and went home.
Fast forward 2 weeks. I call the store to inquire about my couch, my salesperson tells me the couch is not ready, and now informs me that it usually takes 3 – 4 weeks to complete the order.
3 weeks go by, another call, still not ready.
4 weeks go by, I call thinking surely the order is done by now. No such luck, I get another excuse from the sales person, saying it’s going to be another week. I ask for delivery at no charge for the inconvience and the salesperson agrees, telling me the couch will be delivered next saturday and they’ll call me Friday to set up a time.
5 weeks go by, its Friday evening and still no call to set up delivery. I call the store and get a hold of my salesperson. Finally the couch is ready, but to my dismay the delivery will be the following Wednesday. I remind him that I was promised a Saturday delivery, and he proceeds to rudely argue with me that there is no way that he could have promised me that. After a few more minutes of arguing, he tells me that the couch will be delivered by a different delivery company.
Finally the couch is delivered, and the delivery company proceeded to charge me for the delivery fee. I told them to charge Michaels, because I was promised free delivery.
In conclusion, my experience was poor as far as customer service goes at Michaels Fine Furniture. My wife and I are also in the market for a dining room table set, a bedroom set, and a few other pieces of furniture and will be looking elsewhere after our experience.

I have been debating whether or not to write this review for over one year. My husband and I went to Michael’s looking for a couch set. We were approached by a salesman named Doug. We looked through the store and finally settled on a red leather sofa and loveseat combo. It was spendy but seemed to be of good quality. We picked up the furniture and took it home. The furniture was not what we had ordered. We sampled the furniture that was delivered in order to avoid a reorder. Unfortunately, that manual controls were unsatisfactory. We called, explained the problem and scheduled a pick up date. The company that picked up the furniture tried to bill us, although it was Michael’s mistake. We refused to pay for the pick up.
We had donated our old sofa and loveseat to «Habitat for Humanity». We had no living room furniture for over a month, while the order was corrected.
Not one word of apology for the inconvenience. The furniture is sub-​par quality. We paid over $ 4000.00 for this furniture. I wonder if the floor model is actually a different brand. The cushion flattens considerably in the area where my husband sits daily. It is flat and uncomfortable.

after purchasing a brand new reclining leather couch and love seat i noticed when i got it home and out of the box, that there was a nail poking through the leather, and another getting ready to poke through in the same area. after calling them it took two weeks to get someone out to look at the damage and another 6 weeks and multiple phone calls to get the sales manager to call me back, just to be told that all they were willing to do is repair it! I paid for «new» furniture, but got damaged merchandise! they have horrible customer service, zero follow through, and i wish i had paid by credit card instead of cash so i could reverse the charges to get their attention… when the factory rep called me, he told me that he didn’t need to talk to me, because i wasn’t his customer, and that i had to deal with the store on this matter… they are very quick to make deals, and take your money, but move at a snails pace to help you after that… no one bothered to tell me about this issue if you have damage, or i would have shopped elsewhere… I WILL NEVER BUY HOME ELEGANCE FURNITURE AGAIN, NOR WILL I EVER SHOP AT MICHAEL’S AGAIN.

When my girlfriend and I needed a living room coffee table, we went to Michael’s fine furniture. It was Memorial day weekend, and as we walked through the store, we were approached by a sales clerk, who pointed out the their furniture had made in America stickers. We were there to buy a coffee table regardless of where it was made. But with the enthusiasm of the sales clerk, and the fact it was Memorial Day weekend we bought the pull up coffee table. Once we were home and started to assemble it, all the boxes said made in China, and there was some minor chips. The only part of our table that was made in America was the metal brackets that hold the table up. We believe we were not told the whole truth and with it being Memorial Day weekend, they were trying to push the made in America ploy to benefit making a sale.
Although the table serves it’s purpose, if you are truly looking for furniture made in America, make sure to check the whole product to make sure it is actually made in America.

Ignore these idiots who said bad things. This place is great! The couch with what was fantastic, it was missing the feet but we went back and got them at closing. Tom was extremely helpful and very kind and he gave us the feet off of the display model. The people that commented on here are as dumb and selfish as they come sorry. This place is great!

I have had wonderful experiences at Michael’s Fine Furniture. In fact, this is the ONLY furniture store I will ever shop at. The staff are friendly, professional and knowledgeable and the few times I have had any type of problem with my furniture they were right on top of it and took care of my problem with professionalism and without any fuss or long waits. I highly recommend this store to anyone looking for furniture, regardless of your budget as they have such a wide price range and great variety of products!

Terrible place! Bad quality and service! I bought a love seat and sofa and insurance for $ 1000 and picked them up for my brother who had Spine surgery so when he came home he wouldn’t be stuck in his room for weeks laying in bed, when i got them out of the wrap– not box (should have known right there that they were used NOT NEW!) It was dirty there was a rip etc then a few days later the love seat recycliner ripped had to take back again and they wouldn’t even give me a gas refund for the bad service I was provided and I came back twice in less than a week of having them! SCREW THIS PLACE DON’T GO

Prepare to be stalked by the sales team.
You can run… but you can’t hide!