Metro’s Best Electric really dropped the ball. Last week I called and they scheduled an appointment for me today between 2pm and 4pm. 45 minutes before my appointment they called and advised they would not be able to make it even though I rearranged my office to give them access to the area needed for wire termination and am not able to do business because of this. When I told them that was unacceptable they told me I was not a good fit for them and the representative, Brenda(according to Unilocal,it looks like she has also listed herself as the owner) refused to provide their CCB number so I can file the necessary complaint in regards to this. I was also hung up on. Not a great way to initiate a relationship with a new client.
Tracie H.
Tu valoración: 5 San Diego, CA
I was here visiting and my sister had an issue with her new house and we called Metros and they came out and took a look and fixed some wires that were causing a shortage, there customer service was awesome! Love the fact that they were on time, courteous, quick and professional. They explained the problem and my options in terms I would understand. Extra star for the fact that they came on the weekend. Thanks!
Jessica D.
Tu valoración: 1 Portland, OR
If I could give negative stars I would!!! I scheduled an appointment for an electrician to come to my home between the hours of 3 and 5 pm. My husband and I made arrangements for him to be home, not exactly convenient for us. After a meeting at work, I saw that I had missed a call from them at 4:08 pm telling me that they needed to confirm that someone was home. So I called at 4:31 pm. The woman on the phone insisted that she had called me three times and that now the electrician would be late. I have a cell phone that shows me every single missed call. She called once. She argued with me about this and refused to confirm the number that they had on file for me. Her attitude was rediculously snotty. I expect more customer service from someone who touts themselves as the«best». Especially at the front end. I don’t recommend them because getting past the B#$^^&Y answering service just isn’t worth it.