Garden Home Plumbing & Drain LLC

I really dreaded calling a plumber because so many are untrustworthy. Luckily I called these guys and their excellent customer service and professionalism put me at ease. I am a happy customer and won’t hesitate to call them next time I’m in need of a plumber.

My experience with Garden Home Plumbing & Drain ranged from extreme wait time for them to finish the job, to having them charge more than quoted for a faucet which we will still need to replace.
After over a month spent and failed promises of completion of work on certain days, we are finally done. At original discussion Derek said he could replace a leaking utility sink faucet and pick up a cheap one for $ 5. After the final install, Lani said he had to use a more expensive one $ 45. Unfortunately, the faucet prices 8 times above original verbal estimate is totally inadequate for the job. The faucet extends 1 inch into a very large utility sink. Imagine — a utility sink you cannot rinse out, nor use to fill a bucket!
This faucet was part of a much larger job which totaled $ 1889.50. When I told Lani I did not want to pay more than the quoted $ 5 for a faucet we will replace she actually threatened legal action. In the interest of being done with these people I paid the full amount.
I posted the photos of the install job — judge for yourself if this is something you would want in your house. For us we will now pay more to have it replaced with something suited for the job.

I will admit that I was dreading calling a plumber to take care of our hose hookup in our backyard. So many people had horror stories of things that happened and amounts they were charged by different plumbers.
But with Derek and Lani at Garden Home that was not the case. They were nothing but professional and friendly from the very first phone call. Both times that Derek came out (for the original evaluation and the subsequent repair) he was nothing but professional and polite. He not only showed up on time, but was able to come in within the original cost and time estimate and he cleaned up so well you would have never known he was even there.
I have already recommended them to several co-​workers and I know that they will be our ‘go to’ plumber if anything comes up in the future!

Garden Home Plumbing & Drain was recommended by other neighbors on
and I am glad I called them to replace our tub/​shower fixture. I am so pleased and happy with my new shower valve!
Lani and Derek were very friendly and helpful, and took all the anxiety out of communicating what I needed and wanted. I was able to send photos of the work area and what kind of fixture I liked to them via email, and they took it from there.
My other project looked like it might require more people than Derek had (only himself), so they referred another company who specialized in water heaters. That company ended up saving me over $ 2.5K on a water heater that I did not need to replace just yet. I have Lani and Derek to thank for steering me in the right direction. This also instilled trust and honesty for this efficient team, ensuring that I will call GHP&D first thing at my next point of need.
With their excellent communication, punctuality, and neighborly manner, I absolutely recommend GHP&D. All the good things that folks already said about Lani and Derek are true.

Timely, trust-​worthy and efficient. Derek was all this and more. Very pleased with the service and expertise of Garden Home Plumbing.

Derek is a good plumber and a good person. He and Lani run an honest, efficient business.
The Kohler Forte K-​10 412-​CP is a very nice faucet. Get the one from George Morlan. It may be better than the one of the same name from big box stores.

Read a lot of really positive reviews about Derek and Garden Home Plumbing, so I hired him… and VERY glad I did! He was on time, quick and very personable. I had a leaky toilet and some issues with the kitchen sink. He took care of it all. Great price for his time and the parts. I only wish I had more work to give him! HIGHLY recommended!

SO PLEASED to have finally found a plumber we can trust. Plus he likes our dogs! Derrick was careful, polite, on time, pleasant, smart and did everything we needed done (we had a list) easily and under budget. His wife Lonnie even took extra care to call and check up afterwards to ensure we were happy. Yes we were and would recommend Derrick for any plumbing work.

Derek the plumber and his boss (read: wife) Lani really get it. They understand the value of customer service and producing a reasonably priced result. Who knew you could have Win-​Win from the plumbing business? They are ruining the butt crack reputations of the plumbing industry. Use them without hesitation!

Dereck was on time and worked efficiently to replace the waste and overflow on my tub. His prices were fair and reasonable as opposed to some of the other outfits who wanted port-​to-​port (travel charges from their office to my place) and truck charges just for having the truck show up. Four days after he did the work, I got a call from his company asking me if I was happy with the work he did. What! Customer Satisfaction check? Awesome!!! I will used this service again and I do recommend this company.

I called Garden Home Plumbing to see if they could help me with a water heater issue. While they were completely honest and said they could, but it would be over a week before they could because they were so busy (yay for their business), she still took the time to talk me through the issue and offered another company’s service if I needed it done quicker. So refreshing! And if I could have waited a week, I definitely would have gone with them based on the customer service level alone.

I called Garden Home Plumbing to fix what was a relatively easy issue, with some not-​so-​simple twists.
They arrived on time, took a look at the issue and clearly explained what was going on and the options to fix it. Derek prescribed a very straightforward solution, gave me instruction on the parts of the project that I could do myself and fixed the core issue quickly and cleanly.
A few days later, my regular contractor took a look at the work they had done, and was really impressed.
Best part of the experience. .. Derek’s wife called to check up on his work and make sure he did a good job. Not sure if I could handle my wife calling my clients and checking in on their satisfaction levels.
They were also much more affordable that the roto-​rooter type franchise guys.

Derek has helped us with the plumbing on our rental several times. He’s very knowledgeable and is reasonably priced. Great work and will continue to use his service in the future.

Garden Home Plumbing exemplifies customer service and honesty. Something that bothers me about a lot of plumbers out there, especially with larger outfits, is the constant up-​sell for things that aren’t really needed. Derek’s straight-​shooter mentality is a breath of fresh air because the last thing I want to do is deal with a used car salesman up-​sell when my bathroom is torn apart. You can count on the best level of craftsmanship and real world quotes on only what you need. If you only need a gasket, guess what? You just get a gasket! If however, you do need something more extensive, you can count on both an excellent price and turn around time. Go ahead and just put this guy in your contacts right now… Highly recommended!

It’s really important for me and my family to be able to have a good plumber who is honest and does great work, and one we can trust to come into our home. Derek saved our bacon the morning of our Christmas Eve party, and he’s now our go-​to guy (just helped us out again this morning). Thanks!