Maleo Management

If there were no stars, that’s what my rating would be. I have to chuckle at Rebecca’s recommendation that you read the FILTERED reviews on her site. Hello! There’s a reason why they are filtered.
I agree with Teressa and Kate that while we were potential tenants the service couldn’t have been better. Thereafter? They’re pretty MIA. The place we moved into had serious cracks in the ceiling and I asked her if someone could come out. In the 10 months we lived there no one ever came out. She did send someone out to check the water but only because I called and e-​mailed non-​stop.
The thing that turned us off to Dwell was coming home to find out our place was going up for auction. What?! I e-​mailed her right away and got no response for five days. But lo and behold a letter came in the mail explaining the situation. From there it was totally downhill. The more we tried to take care of our needs, the more passive aggressive and unavailable she became. I have now filed complaints with both the Better Business Bureau and with the Oregon Attorney General.
The website promises they’ll be attentive. Don’t count on it unless you are a Type A who will call and e-​mail and stop by as I did.
The website also claims to be law abiding yet I was encouraged to squat. Not very law abiding to me.
The website promises they’ll be attentive. As of this review, it has been 27 days since we requested a move out walk through. Attentive? Really? Me thinks NOT.
Finally, honest and available? Five days to respond does not available make. Honest? I have to wonder if when we signed our lease they knew they were headed to foreclosure and they went ahead and rented to us anyways, without full disclosure. I don’t consider that honest.
I would recommend you DO NOT, DO NOT, DO NOT rent from Dwell.

Rebecca is nice. She was attentive and on her game before we moved in. Since the time our first check was cashed, however, it has been a very different situation. We like our house, we live in felony flats in a 3 br 2 ba with an awesome treehouse and yard for $ 1620lmo. We paid $ 2500 in deposit money. She has promised to do a few key repairs, was supposed to arrange for some junk removal per the homeowner and the frige, stair railing, doors need some function and SAFETY repairs but here we are, 7 months later… Our lease is up soon and we are beginning to consider our options. Rent from Dwell if you are ok with an annual inspection, some sweetness on the phone and good intentions. Don’t rent from Dwell if you have any expectation that you are a paying consumer and deserve to have appropriate attention given to the property you’re renting. Bottom line: nice people. No follow through.

Rebecca is a lovely person, and was super-​helpful during the rental process and beyond. When my neighbor and i rescued a litter of feral kittens a few months after we moved in, Rebecca cut me a deal on the per-​pet rent for them because i didn’t plan to keep them all. When life was quiet, she was great.
The problem, the major thing that drops Dwell from five stars to two, is that Rebecca is utterly unreachable outside business hours.
Twice in the year that we lived in a Dwell property, we had after-​hours emergencies (a clogged drain flooding the garage, and the heater dying on a cold, cold night). In both cases, repeated calls to the emergency number yielded nothing at all. (Obviously, these are not 911-​type emergencies. For those, you call 911. For things like, ‘it’s really really cold and it’d be nice to have a heater’, you call your property manager.)
Getting non-​urgent repairs done was unpredictable as well. A neighbor rolled their car into the fence in front of the house, but despite Rebecca’s promises to get a repairman out to fix it promptly, it was still a mess when we moved out several months later.
This is the only rental company i’ve ever working with that did not provide after-​hours access to management for urgent situations. If you plan to rent from Dwell, i strongly suggestion you have a conversation with Rebecca on how to handle an emergency situation if she can’t be reached.