Macadam Floor & Design

They do a good job when they actually get to doing it, but the customer service is lacking. I called and asked for measurements of my space to be taken, so they took the measurements then told me I would be contacted shortly after by a salesperson. I waited a week and received no response, so I tried calling– no such luck in getting anyone on the phone who knew what I was talking about so I went down to the actual store where I waited and waited (about 45 minutes in store) asking the front desk if someone could help, but no one was available. So I finally was about to walk out the door and literally go somewhere else that could handle my business when they got someone to talk to me. Everything was set up and ready to go. They came and installed the carpet which was a great job. I had spoken to the salesman earlier about moving a few things– I had 2 beds and a desk that needed moving in between rooms because they wouldn’t fit downstairs– he said that wouldn’t be a problem and told me I would only be charged if there was a lot to move, but sure enough $ 95 to move 3 things tacked onto the bill that probably took 10 minutes to move when they were there for like 7 hours. I sent an email to him regarding the issue: no response whatsoever. Another email, and also no response. Felt just as when I had first contacted them.
So the bottom line– it took about 2 months from the time I first called them to actually get the carpet installed because they lost my info and/​or it never reached a salesperson and they also ignored me while tacking on a petty «moving» charge.
2 stars for a great job, but –3 stars for awful customer service.

We bought a house that we knew we were going replace all of the floors in. My mom found Macadam Floor and Design and a great deal on hardwood floors. We were stoked. There was a booboo on the pricing, but John B worked with me and met me in the middle, and it was still a great deal. Due to the age of our house and the many different floor lives it had gone through, the subfloor was insane but Installer John and his crew were rockstars and hammered out a new plywood subfloor in a few hours. It was impressive. Our floors look amazing and the house is a totally different house because of it. Check out the pics.

3 different friends recommended 3 different companies for carpet. I had went to the first two and although the staff was nice the selection for the pricing was very small. When I went into Macadam Rick immediately showed me several carpet options and the turn around time to have installed was fast! The deal was better than Home Depots «specials». Rick verified my order to the T when he called to get it started. The carpet was delivered and installed on time as promised. Tyler who installed it was friendly, got the job done nicely and made sure to ask me questions on any concerns I may have. I highly recommend Macadam Flooring and Design great employees and products!

Finally bought myself a house and the first thing I wanted to do was refinish the existing hardwood, remove some carpet and match the existing hardwood and replace all the carpet that was upstairs. Being a glutton for punishment, I contacted 3 different flooring companies including Macadam Floor and Design. I worked with Rick once again and got a quote for 500 sq ft of new red oak floor, 500 sq ft of refinishing real red oak floor to match the new floor and 1100 sq ft of new carpet. Took us about 15 minutes of talking about it, and once again, Rick knew exactly what type of carpet was within our budget., price was quoted for an estimated amount of flooring and a few days later, they had their person who comes out and measures come out and measure.
I received quotes from 2 other places but felt more comfortable with Macadam Floor and Design since their measurements were spot on (laser measuring with a CAD style software to draw out the actual floor plan of the house). A few emails back and forth to hash out the price and we were set to go.
I gave Rick a 2 week window from when work could start to when I would be moving into my house.
First came the hard wood floors, their hard wood flooring installer recommended a finish that I had never heard about and assured me I would love it. We went with what’s called a Swedish 2 coat finish. They started on a Monday, and were done by Thursday. This included ripping out old carpet, tearing out existing subfloor, installing new sub and plywood, lacing in new hardwood, sanding everything down, finishing it with 2 coats and putting all the trim back as it was. By Friday, the floor was dry and I was extremely pleased, the job site had barely any dirt and the installers hauled everything away, swept all their dirt and left me with the most beautiful natural looking floors I’ve ever seen.
Carpet installers came on the following Tuesday, were prompt and got the job done in 6 hours, including extremely difficult stairs.
I would whole heartedly recommend Macadam Floor for any flooring project you may have. Talk to Rick and tell him Ali sent you.

The showroom was great! Had a variety of choices for engineered hardwood/​wood flooring. They have nice wood samples to take home. John B. was great in helping me get a quote on the spot for install, told me how long it would take to order the flooring, & told me when he could get the job installed.
It all went as planned & within 2 weeks, I had the job done. Viesel was my floor installer & he was great! Did the job in one day! No complaints here. My floors look awesome!!!
I would highly recommend this company if your looking to get rid of carpet & install wood floors. I found them on Unilocal too !

We recently used Macadam floors for a remodel in our kids bathroom. We met with Ty Koivunen who made our experience painless and super easy. Totally use them again for future remodeling and products.

Highly recommend going there if you have flooring needs. Helpful, courteous, professional.

Very professional showroom. I overall enjoyed my experience. I had to come in to replace carpet after our tenant’s dog ruined ours. Not the most enjoyable of times and we were not in the best of moods. Working with Zac was great. The install guys Dan & Dan were great. Thanks for all the help!

We worked with Brenda at Macadam’s Flooring and she was wonderful. She bent over backwards to get us good deals. Keep in mind they aren’t the cheapest company, but you get what you pay for. My wife and I are very happy with the support we got from Brenda and will more than likely go back to her for upgrades in the future.

I happened to use their service for installing hardwood carpet and tile. They coordinate all the project and get done in my schedule, so I chose them.
Pro：they coordinate everything, fit in schedule well, Rich is responsive. He actually did a good job coordinating
Con: poor installation, especially the tile work. No clean up after the mess –leave hand prints everywhere. I can even find left over wood with nails everywhere. Dangerous especially I have small children
I won’t recommend using them unless u are in a hurry

I refer all my clients to Zac Rector at Macadam. Zac is knowledgeable about the products, provides excellent customer service and competitive pricing. They have a great selection but it’s not overwhelming. Recently, I purchased new wood floors for my own home and we are very pleased with the outcome. The installers were excellent and did a great job, even dealing with an uneven sub-​floor. Audrey Hudetz, Realtor

Anthony I wrote remarks after my review. Lest someone be misled by his statement I need to write more.
The written material provided to me about the furniture moving part of the job is as follows:
«* All furniture needs to be moved prior to arrival. If we are to move the furniture all personal effects, „nick-​nacks“ and electronics must be removed first. If you have appraised or extremely valuable items we cannot move them or be responsible for them while we are in the home.»
I have no appraised or extremely valuable possessions at all.
It is true that Zac dropped some samples by my home which is three blocks from the store but he did not want to look at my furniture, while there. He had no concerns about what I had even though I wondered aloud to him about how they moved things around and could lay carpet in a home with furnishings present.
When Ryan came to my home, at _​my_​request, he made no negative remarks about my furnishings and gave me no clue that he thought the job would not be done by Macadam Floor. He asked me how the desk came apart for moving and he took some photos of it. Ryan made no comments on antiques at all nor did he question whether anything was appraised or extremely valuable.
I had my home painted several years ago and the painters took the desk apart and put it back together with no problems.
As I explained in my review it is unconscionable that Zac left a message on my phone at I:30 on 6−5−15 informing me Macadam would not do my job unless I hired a pod and movers to empty my upstairs: a message I did not hear because I was not at home. And then when I met with him in person at 3:30 (still having not heard his message) said nothing about a pod, movers or that Macadam would not do the job.
He spent over an hour with me going over the paper work, details of how we would be moving forward and more.
After I got home and heard Zac’s voice mail I was astonished and very upset as this was the first inkling I had that there was any problem that would prevent the job from going forward. I called Zac who did not return my call and told me the next day at 2pm he had not even listened to the message I left the day before.
Does Anthony I really think anyone is silly enough to believe that Macadam Floor keeps logs on all calls received and when they are returned? All sales people have two phone numbers and the many support people, technicians, installers and more all have phones, too. Perhaps people being intelligent and paying attention is a «red flag» for him.
Businesses have a culture and it appears Zac is right inline with the deception and «making it up as you go along» attitude of his manager.
It would have been so refreshing for this business to own up to how it dropped the ball in my situation. Instead, just more lies …

I had a custom home built by a local company in an upscale neighborhood. I had some issues along the way that I am still dealing with due to the builders negligence. Macadam Flooring was the recommended contractor so we went with them.
Anthony Ivelia has been out to my home on multiple occasions in his attempts to address and resolve my issues and I have found him to be extremely honest in his business dealings. We all hear the horror stories especially when it comes to residential building construction and I can tell you from personal experience that I WOULD buy another floor from these people. I think it is a testament of a businesses character as to whether or not they are there after the fact when things start heading south or whether or not they hide behind the «industry standard» excuse as has been my experience with other subs. This has not been my experience with Macadam Flooring thus far. They really do care about their customers which is hard to come by in the construction and sub-​contractor trades.
They have a great selection of product and my experience with Kristi Forren was fantastic. She is a wealth of knowledge and helped us pick the perfect stone and tiles and did it all within our budget. I cannot say enough good things about her and I think we were lucky that she was able to work with us.
I wish things were different with my flooring as my experience with my home builder has been daunting. I felt compelled to write this review to let people know that there are good people in these trades and Macadam Flooring is one of them.

We worked with John Bartholomew to have our countertops and floors done in our entryway, hall, kitchen and bathrooms. Starting with our first appointment being super productive… thanks to John’s eye for design, color and knowledge of products… he always kept in mind what we liked as well. He helped us coordinate what we liked with what would look great for home resale later. This being our first remodel experience, John guided us through the vast selection keeping us from being overwhelmed with so many product choices and various costs. We had everything picked out in only 2 hours! He was efficient and promptly responded throughout the process. Great communication. Thanks John!

***Update 28 May 2015***
Just got a call from Randy, one of the owners at Macadam. He reached out to address my concerns and talk through what may have gone wrong with the process. We identified where things went sideways; I appreciate that. While it still doesn’t alter the fact that everything took super long, it does mean they care and they’re willing to do what they can to make things right. And, most importantly, improve on their processes.
Kudos, guys.
***original below***
Macadam was the floor contractor on our home build. When we discovered that the blistering in our linoleum would result in needing a warranty replacement, we knew that we didn’t have the luxury of going elsewhere; they had to do it.
It was a long and drawn-​out process. Weeks would go by before we heard back from our contact. Quotes were half-​hearted and incomplete, not including important numbers (like how much we were getting back in credit). Emails weren’t returned and phones were’t always picked up. (**Update: we later learned we were misdirected to the wrong rep and the correct individual is dedicated to working directly with our builder’s customers and had more skin in the game, as it were, and would have been more responsive.)
But we finally got it all in order and set a date for install.
As I tore up the old flooring in preparation for the new, I discovered the linoleum wasn’t properly glued down. It came up in huge four– to six-​foot sheets (normally it would come up in small four– to six inch chunks.) No wonder it blistered and tore!
When the install finally happened, the two men doing the job weren’t thoughtful about plank placement, so we ended up with a few planks that were exactly the same or a mirror image of each other within close proximity. So much for the random pattern promised us.
They could have done it in two days, but the drug it out to four – starting their day at a leisurely 9am and ending around 2pm. (Were they getting paid by the day?) Nice guys and very respectful of me and my home, for sure; overall they were fine to work with, but just super slow. And with the exception of not paying a lot of attention to plank placement, did a pretty good job overall.
I can say that all the people I dealt with were nice, helpful, and never seemed overly put out by our requests. Overall we’re happy with the result.
But the speed of the process was glacial (both overall and upon install), information was scant, and we felt like we had to nudge and cajole every step of the way.
Nice people, a nice showroom, and a concerned bunch. Not the experience I was hoping for, but they made it right in the end.

We worked with Darby Sargent through Garrette Custom Homes’ Design Center to select all of our personal design choices for our new home, including wood and tile floorings, carpeting, granite slab countertops, backsplashes, cabinetry, interior and exterior paint colors, bath and lighting fixtures, etc. Essentially, everything necessary to make our home… well, our home. It was a long, long process, but we wanted to make sure we took the time needed to make the best choices. Darby was EXTREMELY patient, creative and helpful. She never made us feel rushed; and she listened to what our vision was and then expertly guided us through the choices – without ever imposing her personal preferences on us. No matter which color, or pattern we would consider, Darby quickly produced at least three complimentary options/​accessories to go along with them. Then, when needed, just a gentle nudge here, or there to help keep us on track with our vision and to ensure that all of our choices were very well coordinated. Amazing!
We HIGHLY recommend Darby and her fabulous expertise, taste and professionalism. If I was an Olympic judge and she was performing in the IDD event (the «Interior Design Decathalon»), I’d give her a perfect «10!»

Rick was great — helped me choose the perfect carpet, the measurement and installation were setup quickly, and the final result was great. Everyone was on time and professional. Will use again!

When I first visited Macadam Floor & Design I was immediately impressed with the beautiful showroom. Especially when considering I had visited multiple flooring stores, I was very impressed with this facility.
I was greeted by Zac, who was very friendly, he gave me a tour of the facility and was very knowledgeable about the products. He helped me find the perfect carpet and hardwood for my project. He understood my needs and directed me quickly to what I was looking for.
We scheduled a measure while I was there, a week later we reviewed the totals and scope of work. Awesome pricing!
Fast forward another 2 weeks and my remodel is complete, carpet and hardwood look amazing, plus the installers were fast and friendly and I could not be more happy.
I will absolutely recommend Zac and Macadam Floor to friends and family. Thank you!!!

Went here to pick tile for our remodel. They have a pretty good selection, nice workers too. A great place to see tile and floor stuff for sure.

My husband and I were very pleased with the quality of service provided by Macadam Floor & Design. Our designer, Darby, was knowledgeable, friendly and, most important, patient during the design selection process. I especially appreciated Darby’s various tips and suggestions about material and product choices.
We had started the building process with a different company; however, switched companies due to the better quality of service, floor-​plan selections and design options available.
The design studio had a variety of display kitchens, which helped with visualizing the combination of materials and styles. There was a good selection of hardwood floors, counter top materials to choose from — we chose white kitchen cabinets with white Carrara marble counter tops.
I would definitely recommend Macadam Floor & Design. My only suggestion for improvement would be to offer induction top ranges.