JCPenney

I called in 4 times to see if they had a product in the store. 1^st time rang to voicemail, second third and forth times put on hold for 10 minutes each time.

Ok. I go there for their Worthington line of work clothes. They are modern, bright, and have a nice petite line that works for me. There’s always a sale going on, the $ 10 off $ 10 coupon is awesome! The full price is way over priced, but if you know how to shop their sales, I’ve always found something fun and well priced. Most recently caught their clearance and got a new pair of dress pants and top for $ 22 with the coupon!

This review is for Mila in the salon who lightened my hair a week ago. The best!!! I have always had good results with Penney salons but recently was lucky enough to have Mila as a stylist. She lightened my hair to my best color yet and she spent a lot of time on conditioning my hair and trimmed it so it had shape and movement without taking off too much hair. Husband loved my results and thinks it’s the best job any stylist ever did on my hair. I love it too!

This is for the furniture store: we ordered a custom leather sectional and were told delivery would be 8 – 12 weeks, which is normal. About 8 weeks later my husband called for an update and was told they were not able to locate the order and that «it should show up in the system when it ships». 3 weeks after that I called national service and was told our order was cancelled and I could request a refund for my $ 600+ deposit. No one ever called me to say there was any issue with my order and when I called the store, the phone rang and rang until it transferred me back to the main line for the whole store. So I waited almost 12 weeks for a couch I paid a deposit on that was never, ever coming. Where is my refund if no couch? Why was it cancelled? These questions may never be answered. I suppose the good news is here, some things are just meant to happen and I will be looking to purchase a couch elsewhere, which is probably what I should have done in the first place…

Way better location than the Salem JCPenney. Large, bright, open, and airy… the store is easy to navigate. They have an excellent Big and Tall Men’s section (now on the 2^nd level), with really good deals. Only negative are the cashiers, who were swamped when we were there… so lines were stupid.

This review is specifically for the furniture store, which I believe is separate from the main department store.
Good furniture is expensive. I know you can find lots of vintage stuff on Hawthorne, but that stuff is also usually expensive, and who wants to risk an infestation? We only came to JCP on a whim, but the selection was really impressive. And with their constant sales, you can find really top notch furniture for surprisingly low prices. The only hitch is that for the absolute close-​out items you have to pickup the furniture yourself. There’s no delivery offered, even if you offer them $. On the plus side, if you’ve ever wanted to try out driving a U-​Haul (me), this gives you the opportunity. The salespeople were very helpful, and weren’t too cloying. I would give this place a try a look if you’re looking at reasonably priced, quality furniture.

I remember going to Penney’s for back to school cloths as a kid. Then I started buying my own cloths and quit coming here. It is fairly generic looking and well, the cloths don’t excite me.
Then last winter I ventured upstairs. I am not sure why but I did, now I have just been back again. The linen section is pretty good. While I think that as a whole the prices are high, I don’t pay the full price. I go when the sales are good, they seem to have lots of percentage off of the sale prices.
Customer service is just OK. The staff seems to stick to the registers. But how much help do you need buying towels and pillows…
Finally my Tip: last winter I got tired of how my Towels never dried out in the bathroom. They have these faster drying towels that I decided to try. I love them, they are soft, do a good job and they dry fast! all around a winner!

Are you kidding me with this place? Zero customer service, and when my son finally hunted someone out for 32×36 pants he was told «yeah I don’t think so, go to big and tall.» Never leaving his desk or looking or helping us… Big and tall btw is just for big and tall not just tall… when I said «are you kidding me with his customer service?» He said wait mam, wait. I don’t know if he didn’t want to help my son because he is 19 or he was just lazy and worried I was going to complain … Either way the service sucked and literally no one is available to help you in that store. Yuck we went to Macy’s where we should have went in the first place

The worse customer service ever, here at JCPenneys. Wow, registers with only 1 clerk and the line with 4 – 5 customers waiting, at each service counter. I have walked around to spend my store credit because I do not want to come back here, and each transaction is taking 15 minutes. And then at one register, while people are still waiting in line, the one and only clerk leaves for break. I kid you not. The worst. I’d rather sit in traffic than shop here again.
These people have no clue about customer service. I had $ 3 left on my card to spend, cause I never leave money on the table, so I shop some more in hopes that the crowd will die down and more clerks will come back, but that didn’t happen. My turn, finally, and I ask this very sweet clerk if this is the normal traffic at this time. She said, oh yes, with the sale and it’s Friday night, yes. I could not help myself. I had to ask why in the world then is there is only one clerk per counter when so many people are in line at all the different service counters, upstairs and downstairs? Why are some clerks on the floor, nearby, in view of the lines, why are they continuing to hang clothes back up on the racks when there are this many customers waiting to pay and 3 OPEN registers waiting to take our money? All she could say, was I’m sorry, do you want to change up and donate your balance to JCPenneys Cares fund? I said yes cause I know I will not use this store credit again, until it registered that she said for JCP Care fund! Wait what!!! NO!!! She politely says, I understand, I hope your evening gets better (sensing my fury)…to which I kindly responded, thank you, it will because I’m leaving the store now. May I add that every single customer was feeling it too. This was the worst shopping experience ever. Never again, Jacque Penney!!!
(And the only reason I gave a star is cause I think I have to — NO STAR rating.

this chain has been up and down. I personally enjoy my trips here. I always get to use the online coupons and their selection is good for mens. hard to beat dress shirt deals and selection. service is getting a bit worse. I find many lines now and finding someone can be a challenge.

In regards to the portrait studio: This was one of the worst experiences of customer service I’ve suffered in a long time. The photographer was very nice however the sales associate was one of the worst. I later found out that she is the manager of the store??? Yikes. She did not care about our real wishes and took on an attitude that she knows best and what we wanted was irrelevant. She knocked other printing services ability to do a good job printing and rushed through the presentation of the photos so quickly that we were overwhelmed. We decided on just purchasing the CD instead of any prints as well and then she made another final remark as we were leaving stating that it was «really too bad we were leaving without any prints.» This was obviously a condescending and passive aggressive way to try to bully us into purchasing an outrageous photo package.
I will not be back and would highly recommend you consider alternative ideas if you want a positive experience with your family photos.

This is for the JCP Portrait Studio ONLY.
This photo studio cares more about quantity than they do about quality.
Went in for my daughter’s 3 month old pictures and the «photographer» acknowledged that I would be doing three outfit changes each with different backgrounds, which she even helped me pick out. After the 2^nd change, she says, «ok grab your stuff, we’re all done.» Excuse me? we agreed to having a 3^rd and final change of clothes/​background to do. She basically said that they have a limited number of photos they can snap. Well why the heck was I not forewarned about this? There was no one else there waiting for pictures after us. Also, I don’t know why and how they call themselves a studio and justify their prices. These are not professional photographers. They spend more time putting collages together or trying to enhance the awful angling/​shots they did, (they cut off part of my daughters body in a few shots making it look awkward) than taking quality photos in the first place. And to top it off, they charge you more than most real professionals charge. Overpriced, not professional, rush rush rush, no quality.

JC Penney seems to be holding it’s own. I admit it’s not among my favorite places to shop, but I do hope they don’t go the way of Wards, Emporium, and Mervyns.
They do have a fair selection, but like everywhere else, they are just too generous with the vanity sizing. I like that they try to keep up with the modern world with the Sephora department.
I’ve visited this JCP probably a hundred or so times in the past 8 years, and I’ve never received poor service, however I’ve also rarely received service. They don’t seem to have clerks on the floor to assist customers like the other mall stores. You can usually find a cash register open and a line waiting.
The store is always clean and usually tidy. They do rotate their stock and update the departments frequently. Their prices are not very high but the quality is fair. I don’t see a lot my favorite brands, so I wander around and leave much more frequently than I make a purchase.
One big thank you for the Sephora department, unlike the Sephora store in this mall, and in every other Sephora store I’ve been to, the employees here are helpful and actually notice me and offer their help. I may be a little old lady, but that doesn’t mean I want to be treated like one. The employees here cared enough to find this out.

Everybody’s experiences here are different so the star ratings vary greatly.
I happen to like JC Penney and think as of the past few years their buyers have made better decisions far as the fashion side of things.
I don’t buy much though because I have so many clothes already, but I do happen to love their women sportswear brand Exersion. I can always use a new item to work out in. Some of their tops are the exact same as the Under Amor brand. exact same material and overall design yet half the price.
As I’ve gotten older.(I mean younger), the label has become less important to me. I’m just grateful to have something new that fits me in the right places.
You can find almost anything here.furniture.mens, womens and childrens clothing, fine and costume jewelry for all, cosmetics to include Sephora being a new addition built into the store. *Interesting concept*
If you are looking to save a few bucks on clothes and leave the designer purchases for those living the lifestyle of the rich and famous then come to Penny’s. Just want to add that you can LOOK Lifestyle of the rich and famous… just not go broke doing it.
I’m always dropping by the jewelry counter to see what sales they have, but I have to remain strong or I’d leave with something new and shiny.
Count me in as a regular in this chain when I go to the mall.

Tonight we went in because of an advertisement of a Bella Triple Cooker on sale. When we arrived, there was only one left and it was the display… and it was wrongly priced. I was so frustrated because it was such a great deal. An employee named Melanie Magno was walking around the corner and saw my frustration. She first apologized for the pricing error and then told me I could have the display if I wanted. Perfect. Then after she came back from searching for the box, she brought back an even better one that only had a damaged box and offered it to me for the same price. Then she stood with us as our purchase was rang up, still completely concerned with our happiness. This is what customer service is all about. Thank you to this Lady for making our day!

I purchased a Mattress on 8÷31÷2014. In the first week the mattress was developing a lump in the middle. I went in within 7 days of purchasing the bed. I was told by my sales person that I could just either get a replacement or pick out another mattress. I went in with my wife to see if we could get it replaced. That’s when all the back peddling started. I was placed on the phone with a customer service rep, then the «supervisor». Call the headquarters the next day, didn’t get anywhere. Each person saying we have to send a service tech out to look at it. Taking time away from work to deal with the crap they sold me. Each person taking information down, only to have someone tell me two weeks into this, that I needed to make a claim. What was I doing from the time I went into the store? Completely incompetent people working and running this business. Starting with the Furniture manager who said they would call me the next day, and didn’t. Her name is Laura.
I was a customer at Penny’s for more than 35 years, that ends now.
Never ever buy anything at Penny’s, unless you want the run-​around and no service after the sale.

After Ron Johnson as CEO, the employee culture at JCPenney stores has improved. I didn’t get to do any holiday shopping this year but stopped in here January 2014. There were several employees on the floor and although they no longer wear lanyards, the red tags added plenty of visibility.
The men’s department appears to be through with the boutique treatment and some brands got a very basic reset. However, other brands of casual and work wear have new racks that better display the merchandise. Mannequins are also used, which drew my eye and gave me some ideas.
JCPenney did drop the «fair and square» pricing in mid 2013. So now things are always on ‘sale’ and coupons reduce prices further during peak shopping weekends.
This store has a Johnson designed home department, which is where the
desk is now located.
Ladies wear still looks nice enough except they brought back the country flavor of St. John’s Bay and kept the tackiness of Alfred Dunner. Women should snap up Joe Fresh while they can, as it’s been announced as dropped. However, Liz Claiborne, Worthington, MNG and a. n. a. have some looks worth buying.

We went in on a Sunday ready to buy a couch and couldn’t even get the time of day. If you are in the market for furniture I suggest Macy’s Home store. They have better prices, nicer products and better employees.

What a nightmare!
I have long, light blond hair. On a whim, I decided to have the «Master designer» at JCP — who cut and colored my hair 2 at the same salon months prior — dye the underneath of my hair to a dark color (think Christina Applegate).
Pregnant and distracted, she mixed black dye into the chestnut brown dye that I requested and foiled it all the way up my head.
I was confused and thought maybe she’d grabbed a bowl of bleach and was highlighting the top. However; I went into a panic when I turned to see what she was slapping onto the foils. I hoped the bleach had oxidized and asked «That’s the blond color, right?» When I heard «Oops! No, it’s the black. I can bleach it out tomorrow if you don’t like it». «Black?! What do you mean by ‘black’?!»
It was all downhill from there…
In the end, my long, blond hair was zebra striped. Literally. She had done foils across the sides of my head, so when I pulled my hair into a ponytail, I had stripes.
In shock, I paid and left. It was closing time and there was nothing that could be done until the next day anyway. I have no idea why I paid, considering I had a photo in my hand of what I actually wanted — which I could show to the manager. It’s one of those weird predicaments when you feel like you’re stealing if you don’t pay — but the service you received was nothing in the world what you wanted.
That night, I washed my hair 3 times, trying to rinse some of the black out. The next day, I called in sick, then called the salon to talk to the manager.
Not only would the manager not give me my money back, she insisted that the only thing she could do for me is have that same stylist bleach the black dye out of my hair; warning that it’d be «very damaged». I was all «Are you crazy?! Do you think I would ever let her touch it again?! I will let you fix it». To that she replied, «No. How will she learn otherwise?» I didn’t know and I didn’t care. I just wanted my money back so I could pay someone else to fix the mess the stylist at JCP had made. Not that I got what I wanted.
The bright side is that the manager at Supercuts was able to somewhat fix my hair. It wasn’t back to blond, but she meticulously bleached very small strands so that I no longer had zebra stripes and not all my hair would be damaged. It was more of a all-​over brown, but that was better than the «Elvira» look I’d left JCP with. The Supercuts manager also felt so bad for me that she only charged me for one color, instead of the 2 blond shades she used, and only charged me for coloring my crown instead of charging me for all-​over color (which she did).
I never went back to JCP — because they refused to have someone less «distracted» fix my hair. However; the Supercuts manager became my regular stylist for the next few years, until she moved away.

I am still not impressed… I was a bit amazed with the prices but when it comes down to it I see the same prices at Kohl’s for better clothing and a nicer store. The store seems VERY run down from the outside. The inside seems excessively generic with overly bright lighting. I found some cute clothing and then discovered the coat was ridiculously sized (like size XL was an 8), one shirt was size large (though was at least a 2X) and the third item was a shirt which looked like it was sewn by someone intoxicated. Their styles are either trying far too hard to be hip and cool or not trying hard enough. Most of the jewelry looks like something a blind elderly woman with bad taste would wear. The sales people are teenagers who look bored.
What this store does have going for it is Sephora but honestly you can get the full sized version at the other side of the mall with a much better selection. I just do not understand why they chose to put Sephora in here and clearly no one else does since I was one of the two people in the store.