J & S RV Service

Before renting from this business, I checked out the place on Unilocal and saw only one review — which was for 5 stars. Unfortunately, I didn’t dig deeper to see the ‘not recommended’ one-​star review, which so closely resembled our actual experience with the rental process.
* Additional $ 75 fee — Sunday pick-​up
* Additional $ 75 fee — Exterior wash for bugs on front of trailer from last few miles. «The shop owner is saying that when the trailer was dropped off it looked a little dirty on the outside,» we were told later via voicemail. We had wiped down the exterior in Sandy when we refilled the propane. Regardless, how does an exterior wash of a 19′ trailer for bugs on front necessitate $ 75 worth of labor? Other trailer rental places only charge to wash if the trailer requires ‘excessive cleaning’ — a few bugs from the drive should be expected.
* The fridge was not able to run on electric, but only on propane. We tried twice and could get a flame but not sustain it. Kah Née Ta in July needs a fridge, and we ended up relying more on our trusty family ice chest. We told them this upon return, but no apology or credit was offered.
* When we dropped off the trailer, we asked them to do a walkthrough at that time to confirm the trailer was being returned in acceptable condition to get back our entire deposit. We were told that the shop manager was very busy and would do it later himself. It was from this ‘later’ walkthrough that the exterior wash was deemed necessary. If we had been told at that time, we could have addressed it or discussed it and avoided a $ 75 charge.
* They repeatedly addressed me by the wrong name.
There are other trailer rental places in the greater Portland area. Use one of them. To quote the ‘not recommended’ (but accurate) review, «FIND ANOTHER RENTAL COMPANY!» I wish we had.