J.Crew

I recently had a personal shopper experience through J. Crew and Kim was amazing. I was looking for help finding a couple of outfits for my engagement photos. Before I arrived at J. Crew for my appointment, Kim had already selected many outfits for me to try on and I had a hard time walking away with just a few things!
Thanks for all your help Kim!

What wonderful and extraordinary help!
Calling from out of town, I needed help purchasing the right tie for a relative who was flying into town later that day. Although I called minutes before the store officially opened, my call was answered, I was assisted in purchasing the right tie, and the store made sure the tie was properly picked up (I’m told the tie was perfect). It was five star service, above and beyond, from start to finish. Wow. Hard to believe this level of service still exists.

Bad service? Do you even open your mouth to ask for help? Yeah, I don’t think so. So don’t be too demanding and rate them lower if you are not asking for it.
I guess I have it good when I know what I want. Well, why would you go to a place not knowing what you want? If you are clueless of what to get, do your research before stepping out of your house. It is embarrassing. It is like going to your class unprepared and you did not bring your homework and you are in your HOUSE CLOTHES.
It is a simple clothing store. Do not make it complicated. All the guys that have helped me get something, the fit makes my ass looks big, tells me that the color looks drab with my skin tone deserves a huge THANK YOU.
Do not hesitate and check out their sale rack. You’ll never know what you’ll get and often times, they have good items that are still on your size.
It can all be done by starting to smile and knowing what you want.
LOL @ reputation on Unilocal.Are you in middle school?

This is for Brandon who was absolutely fabulous today. He was so helpful and went out of his way to make us feel taken care of. He not only helped my boyfriend find things throughout the store, he offered me water and brought us hand warmers. We frequent this location but have not experienced this type of customer service before, and I just felt like it deserved recognition. Although we did not purchase anything today, I know that when I go back that I will remember and seek Brandon when we do. Thank you! :)

So after an uglier than usual Monday, of all things I decided to try on clothes for almost an hour. I normally find this process to be excruciating at worst, mundane at best.
Well it turned out to be an entirely lovely experience. The stylist set up the dressing room, remembering shoes and shirts that I hadn’t come to purchase so that I could get a good idea of the suit altogether. She picked out some really cute pieces and went through all of my thoughts and concerns with me. In the end, we actually decided I needed to order it all online (for the tall sizes). She gave me a coupon to use for 20% off!
She made my month – maybe my career!
PS: This experience was so wonderful that it inspired me to write my first review after years of only thinking about it.

Absolutely love j Crew. This location has the beat customer service. They are all so sweet and willing to help, and try to make sure your happy with what you end up getting

This J Crew is located in the Pioneer Place mall in downtown Portland. Women’s is on the lower floor while Men’s is upstairs. You can access the upper level inside the store via stairs.
I thought this store was okay. It did feel a bit small for a mall store though. The saleswomen were nice.

Looks like I lucked out today, looking at my fellow reviews!
I too was hesitant to enter J. Crew. There reputation on Unilocal for being unfriendly and snooty didn’t seem like something I wanted to experience first hand.
Oh but I went inside and the ladies were friendly and everything was 25% off. I got an extra battery for my iPhone for $ 30, which is definitely convenient while travelling. I also want to mention I felt comfortable when a staff member greeted me, and helped eased my fears of being ignored or treated with contempt at yet another upscale store.
I also scored a sun hat, a pink leather belt, a summer scarf, and one of those compacted, reusable bags that you are great for sudden, last-​minute grocery trips.
I really appreciate the courtesy and respect I was treated with when I came to shop at this upscale store. I don’t know if I just came in on a good day or if the snooty associates who mistreated my fellow reviewers have since moved on. But I do think I was treated very well and I was pleasantly surprised with my experience here and the prices.
I’ll probably return because I liked a lot of their office-​wear and they have a sizable sale selection. That, and it seems some days they just have cross-​the-​board sales.

JCrew only stands to confirm that there’s a pearl and cardigan-​wearing Sloane within me and not too far from the surface. Located in Pioneer Place this is possibly smaller than other JCrew’s but still has a reasonable range and selection of sizes. The sales associate helping me, Joe, was friendly and we had a great chat about Portland’s coffee scene, grammar and his travels as an English teacher. It all made the experience that much better — and while it didn’t make me want to buy anything over and above what I came in for (a plain white cotton tank top), it just further proved Portland folks are some of the nicest.
Be sure to ask the sales associates if there’s any daily deals, I managed to score an extra 20% off on the day I visited as they were having a spot sale (and no sales tax).

It’s hit and miss here. A few weeks ago, my fiancé and I were here to buy a suit and the guy that helped us was helpful and attentive to our needs. Last week I came back and was totally ignored. I think I was ignored because I wasn’t über fashionable looking. The guy that ignored me looked like a hipster guised in JCrew acceptable attire and the other guy was nice, but only talked to me after realizing I was with my fiancé, who I think is handsome and so thought the sales clerk too ;-)

I buy a lot of J Crew. This review comes from at least five different trips to the Pioneer Square store (I work a block away and often go in after work before getting on the Max).
If go in with ugly hair or a bad outfit, I am completely ignored. Which is fine — it’s not like I need to hear the word «cute» 7 times during my shopping experience by people who think they are too good to work retail but appear to be working retail.
If I straighten my hair and wear stylish clothes and make-​up, I am treated OK. So so. So that’s the secret (if you’re into fake nice). On my last trip there, they could not possibly have been more rude. From now on, I’m only going in to this store for internet returns. I’m going to dress like a bag lady and cackle. If they ask the reason for my return, I’m going to say «I’m pregnant with a kitty-​cat.»
I forgot to add that their cashmere sweaters pill too easily for the money. Yes, I have a cashmere comb and carefully wash my sweaters by hand. Even LL Bean lasts longer.

great jcrew with a good men’s selection. very friendly employees. I have a personal shopper at this store who is very helpful.

Hard not to be a fan when you get an extra 30% off sales prices plus no sales tax!
This J Crew is located in the Pioneer Place; has friendly sales staff and plentiful selection (even in the sales racks) of stylish finds.

Surprised at all the super negative reviews. I stopped by a week day after work, dressed up in business professional, and the female staff were super helpful and friendly. I found tons of sale merchandise in my size. Yes, they were helping older women, but they also paid attention to me. As big as the store is, the dressing rooms are tiny, even for NYC standards and the lights get really hot after a while.

I completely agree with Jen T’s review.
The clothes are wonderful but JCrew employees are horrible! They’re incredibly unprofessional. The employees seriously require etiquette and diversity training of some sort…

One of my favorite J Crew stores. Love the view from the windows, location on the downtown street and of course the no tax in Oregon!
I picked up a beautiful sunset orange wool blazer (on sale!) here a few years back that I still get asked about. It has become one of my favorite J Crew items that I own.

First off…
I love J Crew. Good quality, good fits, and great attention to quality. Usually it’s also known for its great service as well… except for this location.
Every sales associate was essentially hipster scum that felt that only white women in their 40s and up deserved their attention. I almost gagged when this lady asked one of the male sales associates how a dress looked on her, and he just unenthusiastically kissed her ass, «Oh yeah, that shade… uh, really brings out the gorgeous color of your skin.»
I, on the other hand, just received scathing looks. What, am I too young/​ethnic/​poor-​looking/​generally not of the right class? I mean, really, does it take that much to even say hi? I seriously was AVOIDED here… One associate, Marina, purposely avoided me at least three times to assist some other customer (an older white woman, nonetheless). Even the manager on shift (the older gentleman with the gross haircut) first, avoided me, and then gave me a dirty look when I tried to get his attention for assistance. What the hell man? That’s just textbook discrimination.
The worst thing is, this is the only J Crew I’ve ever had this experience in. I would say worst retail experience ever… worse than Abercrombie, HO HO! The only saving grace is, sigh, your clothes… If only my mind wasn’t so colonized, I might decide to *gasp*…not buy your clothes! Next time, I’ll save myself the trouble and buy my shit online. Thanks a lot, douches of J Crew Portland.

Good J. Crew «A» store. Dropped by this weekend and was happy to find a room dedicated to sales items. Lots of extra small sizes that would make any smaller girl happy. Helpful and friendly staff.
More like 4.5 stars because one of the employees gave me the evil eye when I didn’t want to give her my email address.

I’m bringing preppy back.
Oh wait it never left.