EyeHealth Northwest

If I could give them a zero, I would. The place was worse than the DMV. I was referred there by our Pediatrician because Dr. Daniel Holland is an ophthalmologist and my son was having a very specific eye issue. While, the staff was nice enough, Dr. Holland was the most rude and arrogant person I have ever met. He refused to address the issue at hand and even tried to throw my pediatrician under the bus. Apparently asking him questions was a cutting into his slinging of unnecessary eye scrip duty.

The staff here is great.
But they appear to have over booking issue.
Every appointment here (and their other loctions) has been 45 minutes to one hour later then scheduled. But, when I check in 15 to 20 minites before my appointment time nothing is ever said about the office running late.

Greetings, fellow cattle. I’ve been to EyeHealth Northwest for three years and finally will look for something else. The entire feeling is one of being herded through the stations as fast as possible. Long wait to schedule (1 month+ — is this the US or Canada?), giant waiting room («IS THERE AN ANDREW…») that feels like the DMV, and then 99% of your time is spent with low-​level staff and the doc buzzes in for as short a visit as possible.
If you want to be treated like you’re in a fast food drive-​through, this is the place for you.
Well, except you can’t drive through and the parking lot is way too small, so you’ll be parking on a side street and walking…

Just your standard eye place. I have to go to an ophthalmologist because of my special eyes. Everyone was friendly and nice but nothing over the top. I’m happy with my experience and will go back next year

1 and a half hour wait after our morning appointment with Dr. Yoken. Apparently from the talk in the waiting room this is a common occurrence.

I liked it, busy but they were all nice. Dr Shane said I’m very popular and late in the day isn’t good. OK well I guess you say it how it is… decent glasses selection.

Thank you to Dr. Lubahn who recently gave me ²⁰⁄₂₀ vision for the first time in my life! I have had severe astigmatism in my left eye and have worn glasses for as long as I can remember. Even with glasses, I could only read the Big E on the eye chart. I then began to develop cataracts and Dr. Lubahn performed a wonderful surgery that has entirely changed my life. He replaced the lens in the left eye with the new Toric lens. He is such a fine surgeon and I so highly recommend him to anyone with poor vision. The day after surgery when Dr. Lubahn removed the eye shield… I walked outside into a beautiful new world that I had never seen before. I sat and cried on the bench out front for 15 minutes. I am so grateful and happy to have had this surgery during my lifetime. The new Toric lens is amazing! Do go and see Dr. Lubahn for you will be in the very best of care!

This place is very poorly staffed. The waiting times are atrocious. They do not return calls with questions in a prompt fashion, probably due to lack of staffing. Not all of the doctors are of highest quality.

I really enjoyed my experince here. I am a new mother and so after work appointments are just not realistic. They were able to schedule me on a Saturday and I was very pleased to not feel like I was a burden for being one of those clients that come in on a weekend.
The tech was really nice, very friendly and personable. The Dr himself was also very personalble, even shared a personal story about his son for a good laugh.
My appointment was very thorough but fast, which was nice. My family will definitely be coming here for our future eye care needs

I have been coming to Eye Health NW for over 10 years now and recently came back in hopes of getting Lasik Eye Surgery. Before my appointment, I spoke on the phone with Aimee who was very helpful in explaining the options for laser vision correction. After some testing and consultations with Dr. Kim I found out I was eligible for Lasik and everyone helped me to get my procedure scheduled quickly. The procedure itself was quick and easy. Dr. Kim took excellent care of me during my follow-​up visits and after 10 days my vision had already improved to ²⁰⁄₁₅! I could not be more thrilled with my procedure and the entire staff at the SE Clinic and Eastside Surgery Center. I highly recommend.

I’ve been a regular patient of Dr. Hample for over six years and his care is consistently excellent. The diagnostic equipment is up-​to-​date and meticulously maintained, and the technical and administrative staff are well-​trained and courteous. The optic department at this location is also stocked with a good selection of frames and efficient at filling prescriptions. I would highly recommend EHN to anyone looking for a new optometrist or opthamologist.

We first saw Dr. Jon Kemp 6 years ago when our 8-​year-​old daughter’s vision needed to be assessed. Naturally, our child’s eyesight is of critical importance to us, and we sought referrals from lots of friends and coworkers before choosing a doctor for her.
Dr. Kemp’s name came up repeatedly as being the best in town: an expert surgeon, great with follow-​up care, skilled in diagnosing and treating difficult conditions, and a kind, intelligent demeanor that would be reassuring for us and for our very shy child. We were sold.
Dr. Kemp saw us right on time, and came in with a warm, calm energy that immediately set our daughter at ease. With a gentle sense of humor, he took her through the eye exam, taught her about her eyes in a way that increased her confidence, and handed her the perfect prescription through which to see the world. (When she got her glasses and put them on in the parking lot she looked at the trees and said: «Look at all of those LEAVES!»)
Since that time, we’ve entrusted Dr. Kemp with all of the eyes in our family. He’s also treated others we’ve referred to him, and without exception, they’ve reported great experiences and an appreciation of Dr. Kemp as both a person and a doctor.
We couldn’t be happier with the care we’ve received from Dr. Kemp, his staff, and the specialists in his Optical Shop. Their professionalism and expertise are beyond compare, and I love that I can request an appointment online and be contacted right away by scheduling staff.
Since we first started seeing Dr. Kemp, we’ve moved almost an hour from his office, but we’d drive a lot farther for the peace of mind he gives us around the health of our most valuable eyes.

My daughter was a new patient in for a routine eye check. She’s a teenager and isn’t often impressed by adults. She really liked Dr. Holland. He was friendly without being creepy. We saw him at the NE Hoyt location. It’s a small office. The staff was very professional and friendly. Nice place!

If I could give them a zero I would. After giving me a pair of trial contact lenses, I was told I could call back and order some boxes of them if they felt comfortable. I still had a couple lenses of my old prescription left so I finished those and called to order more a few months later. I was told my prescription was expired and I’d have to pay for another exam. When I explained what I’d been told, they said it was incorrect and too bad. Apparently, contact lens prescriptions expire after a year and instead of writing down the new prescription when I was given the trial lenses, they just put my old prescription back in my file. There was no way I was paying for another exam with them because of their mistake.
I’ve since gone somewhere else where the services are cheaper, the staff friendlier and they don’t take so damn long. It took me a mere 30 min to get my prescription, whereas at Eye Health NW, it was always at least an hour and half ordeal of sitting in the waiting room, then waiting in the eye exam room, then dealing with a contact lens technician and then checking out. I’ve also found many of their staff to be rather short at the check-​in counters.
FAIL!

I got my little white butt out of bed early today, for an 8 a.m. app’t with Dr. Kemp. When I made the appointment, I was told I was the first patient scheduled that morning, and that I’d be in & out in a jiffy. I was in their office promptly at 7:45 a.m. Yet at 8:28 a.m., I was still waiting to see the doctor, and none of the staff cared; they didn’t bother to let me know why I hadn’t seen the doctor yet. So I got up and left.

Two years after surgery and life with my new eyes couldn’t be better. Why? Because I don’t run into things like:
Wishing I could see the BIG E
at
the
top
of
the eye chart. You
know,
the
one
taller
than the «Made in Oregon» sign?
–Foggy glasses cycling in the rain as I carom off parked cars.
–Tender needle-​points of pain with old, razor contacts in the morning.
–14 pounds worth of saline and other eye-​related travel accessories for a trip to the store to get milk, much less a backpacking trip. I practically had to bring a pack-​horse to carry all the stuff…
No more! Dr Kerry Hagen and his team turned a coke-​bottle glasses bumpkin into a contemporary city slicker with ²⁰⁄₁₅ (really good!) vision. I’m still a bumpkin, but now nobody knows. Well, most people don’t know.
Hands-​down, this is the best thing I’ve done for myself since chopping off the freshman ‘fro I grew my first year in college.
Eye Health NW will take care of you. Just pretend the little Dremel tool they use to burn away your epithelium (outside layer of eyeball — I got PRK) is a magic wand that will transform your day to day existence. And that the laser machine they point at your skull after pinning your eyelids back is a transporter taking you to a different (ZAP!!) world.
It’s all worth it. Take a few nice dinners out and put it toward eye surgery.

Great way to go for Lasik suregery. Very knowledgable, and helpful staff. Karen Myland, director of surgeons and patient handling, helps guide you through the entire process, so you know exactly what your in for. There was no surprises, and you get at least 2 visits with your surgeon before the surgery. Our surgeon was Dr. Shane Kim. He was extremely thorough, smart and most of all down to earth. A leader in his field I get the feeling. Very specified handling of your case from Dr. Kim and Karen, so that it is all dialed in for your procedure. Post-​op handling and follow up are top notch, and the results, at least in mine and my girlfriends case was perfect. WE LOVED the outcome!!!

Your only regret will be not having it done sooner. Dr. Kim and his entire staff are awesome. I was terrified of the surgery part but it was really quick and they did everything to make sure I knew what to expect and to assure me it would all be ok. I love my new vision!