EyeHealth Northwest

Terrible customer service. Do NOT use their online scheduling system, it is flawed and twice scheduled me at the wrong location even though the appointment online listed the location I chose. Both time, front desk did nothing to accommodate me for the frustration and trouble of taking time off work and their system screwing up the appointment. They seemed unsure what they could do about it. Not worth the hassle/​struggle regardless of the doctors abilities. Just go elsewhere.

I like the doctors and admin staff but their prices for lenses and frames are WAY out of line. I bought a whole new pair of glasses at Costco for less than just lenses here. And Costco is not even an in network provider for me! Buy your glasses and frames elsewhere.

Great service, front desk very helpful and the doctors are great!
Computer very slow and some ocnfusion on billing, but service was great, thank you!

First impression — The place was kinda dirty. LOTS of people there, and they do some of the exam in the waiting room! Weird.
I saw Dr. Hagen … for about 5 minutes. The tech spent the majority of time with me, but even he said «I have to rush because I have a surgery to prep for.» Uh, isn’t that what I made an appointment for — so you’d have time for ME?
Dr. Hagen said, «Oh, you have X!» And that was pretty much that. Out he flew. I don’t have X and I don’t want their $ 1,500 not covered by insurance, not highly rated Lipiflow BS. I wasn’t complaining about dry eye. How did we get there? Oh, wait. Lipiflow is highly rated by docs who are interested in increasing their revenue. Look it up on the web, it’s all over the place.
I spent the next few weeks playing phone tag with the most annoying set of non-​docs. I just wanted to talk to the doc — did he take into account my history of Y? Did he think that my Y would maybe have created Z, which often imitates X? Dunno. He never deigned to return any of the FOUR messages I left for him. Foolish me for wanting to be involved in my healthcare. No discussion wanted or needed. I was given an edict from the EYE GOD … You have X!
Ok, fine. So, I’ll take my Rx and get my lenses elsewhere. Oh, wait. I didn’t get an Rx for contacts, just frames. I call THE CONTACT LENSE DEPARTMENT and almost a day later, a woman who sounds like she’s from the IRS says I have to pay an extra $ 35 for a contact lens examination. What? I already paid for an exam. And, now that he’s branded me as having X, I’ll have to pay out of pocket because I already had a vision test this year.
My balogna has a first name — it’s K-​E-​R-​R-​Y!
My balogna has a second name it’s — H-​A-​G-​E-​N!
I’ll be in frames every day and if you ask my why I’ll say …
Because Kerry Hagen has a way with B-​O-​L-​O-​G-​N-​A!
Update — Saw another eye doc and she said I didn’t have X. Got Rx for contacts I’m about to call my insurance company and complain. What a dishonest turd.

Very comprehensive care from Dr Hagen but once again I’m forced to call for the prescriptions I was told would be forwarded to my Pharmacy. Such a huge inconvenience for the hundreds of dollars it cost just to get the prescription for my dry eye.

This place is the worst. I wish I saw the reviews, before I went there.

I wrote this review a while ago, but haven’t posted it because Dr. Aaby was recommended by a trusted doctor. I’m posting it now, though.
The office is clean and relatively efficient. I’m not going to hold the fact that all 3 restrooms had overflowing toilets against them, because shit happens (haha!) and they said they called a plumber. What I WILL hold against them is Dr. Aaby’s lack of bedside manner and the incompetence of their techs. I don’t even need to go into detail here… all I need to say is that when I asked him to please slow down when asking me which lens was more clear, and he got extremely frustrated with me, he did that slow-​talk retard voice thing! You know what I’m talking about… the same thing jerkoffs do to people who have trouble with English as a second language. I can’t freaking believe he did that! Also, when I sighed, he said, «Don’t breathe on me.» WTF is up with healthcare providers in this town? I have never dealt with so many negative experiences in this industry as I have in Portland (I’ve lived in several regions of the U.S.)
Oh, and their tech was unable to find the bifocal in my lenses, and I was told I don’t have bifocals. I insisted I did, and they kept telling me I didn’t. I have had bifocals for over 20 years! They had to send me to a second person to check them, who then said it was +75, which I also said was not correct. They had to call the people who made my glasses in another state to find out that I have a +1.50 bifocal, because apparently they don’t know how to read a prescription? What the flying fuck?!
They get 2 stars only because the office itself seemed alright and there wasn’t too much of a wait. They also have a nice waiting area for kids.

If your looking for affordable, convenient, efficient eye care, go somewhere else. This clinic is way too large and it’s reflective in it’s service. Long wait times over the phone and it took forever to retrieve medical records.

I’ve never written a review before, but with my consistently poor experiences here I just couldn’t stay silent. Every appointment I’ve had has started with a minimum 30 minute wait time in the lobby, followed by an additional 10 – 15 minute wait in the exam rooms. The front desk staff are nice enough, but completely disorganized! I’ve had to have appts rescheduled multiple times because they did not allot time for the tests I needed. Good luck leaving a message and getting a return call. I had high hopes for the lipiflow treatment and that is the only reason I put up with the horrible service. Unfortunately, after $ 1500 for the procedure, I am no better off. They tell you that you can have the procedure redone within a year at no additional cost if needed, but when you go to ask for that, the story changes, and now it will be another $ 1500. What a rip off!!! These people are completely without conscience!!! I’d give them a negative star rating if I could but Unilocal is making me give them one star.

My kids sees Dr Dave (Ophthalmologist) and he is great! My kids need to see him for medical reasons as well. He has two offices and for a matter of a convenience I go to NW Northup office JUST to see the doctor and get his prescription. I will not get any other services there and enough people have said the reasons why so I wont bother writing it here. (except Dr’s assistant who was professional and friendly).
It is sad to see that the EyeHealth NW has such a low rating BUT I highly recommend EyeHealth NW in Hillsboro at Orenco Station (closer to Kitchen Kaboodle and New Seasons Market). It also has parking lot since its part of an Orenco Station village.
I’ve been going there since 2001 or 2002 and it used to be called All About Eyes but it got bought over. All the previous and current staffs are professional & FRIENDLY and Drs they had are all great including the current Optometrist, Dr Leak. This office is the only reason why I stay with EyeHealth NW.
Even though I move to NW Portland 10 years ago, our family still go to this Hillsboro office for our eye care, except my kids Rx. as noted above.

I have been a patient at EyeHealth NW for the past 5 yrs having selected them based on their doctors’ qualifications, experience and their location! I have been treated by Dr. Hagan for dry eye syndrome over the past 12 months which included a procedure to open my tear ducts. We’ve encountered a few obstacles along the way as I’ve wanted to «cure» a problem that is more one of learning how to «manage» it! He has been so thorough and gives wonderful explanations about what/​why we’re doing what we’re doing. Today was the 4 month check up with the most recent plan of action as I like to think of it. I knew I was feeling great relief with my past symptoms but until he did the evaluation of how many tear ducts were now open, I had no idea how much I had improved based on data. I just knew I was feeling better! It is so reassuring to find an eye doctor who takes the time that he does to explain things and is so supportive. My respect level for him has always been high but after today it simply comes to this: just ask questions as you work through the problem and do what he recommends. The results will come!

I’ve been here for eye surgery and for eye exam and glasses fit and its been a very good experience. My experience with the optical office has been great and I appreciate the advice of the fashion-​conscious opticians and staff. The main thing I care about is getting prescriptions for glasses that help me see better and I have no complaints here. In the past I’ve felt like my prescriptions were off just a wee bit but Dr. PV does a great job and I highly recommend him.

This review is directed towards the contact lens office specifically. I went back after my AWFUL eye exam to get a contact consultation and order new ones. I had different eye doctor today (I wish I could remember his name), and he was excellent. He was incredibly patient and considerate, and he noticed a problem with my prescription and contact lenses that I had been wearing for the last 5+ years. He quickly fixed the problem and was thorough in his questions and considerations. I’ll definitely go back to him.
Basically, if you’re going here for glasses or contacts, you’re golden, just don’t go to actually get your eyes checked out.

Do yourself a favor and go somewhere else.
While the eye exam was efficient enough, the customer service is terrible. It’s very clear that the staff does not really care about the patients needs or concerns, they are not friendly and the contact lens team is very hard to reach by phone.
I have ordered contacts here twice in the last year and both times this office has messed up the prescription order and/​or overcharged me. I ordered contacts 3 weeks ago, the first box I received was the wrong prescription, I called right away and went into the office to return the box two days later. I was told that the correct contacts had been ordered but it ended up taking two weeks and several phone calls to get the correct lenses, which I finally received yesterday. They didn’t even call me when they came in, I had to follow up and ask them to mail them to me.
I will be looking for a new eye care provider.

Avoid at all cost!
This review is only for the optical department and its staff (M and H).
This place (has very poor customer service and is the worst of optical shops I’ve been to) observes primitive practices, marks alignment of your eyes to lenses using felt tip markers!, does not value or listen to concerns of customers, gives conflicting info and damaging advise on eyeglass care, refuses to provide correct frame size and blatantly lies that no other sizes are available despite catalogues showing otherwise, has no quality control, miserably fails to stand by their work, even if it’s obviously their fault, provides distorted defective lenses, tries to nickel and dime by lying about your warranty, lacks professionalism and accountability, and it fails miserably because a self serving egotistic misguided administrator (AMH) refuses to investigate issues and demand professionalism and quality work from her staff.
I was coming here for a long time, several pairs of glasses made, and have referred friends and family, but no more. Family and friends are staying away. No wonder they have many 1 star reviews and more and more people are flocking to other optical shops.

EyeHealth Northwest has been my eye care provider for more than 20 years. My doctor, Rob Bentley, has been designated one of the top Docs in Portland. He is a fantastic doctor, who has helped me with a variety of vision issues.
I appreciate the fact that it is easy to get an appointment, whether for test, doctor appointments, or the contact lens clinic.

I really like my doctor here, Rory Cook, who I’ve been going to for several years. So, it’s disappointing that I won’t be going back to him. However, I will not be going back to Eyehealth Northwest. Here’s why:
A year ago when I went in for my eye appointment things seemed very disorganized from the standpoint of ordering contacts. I had to call multiple times, couldn’t seem to get a call back, and so I was driving by and stopped in and they had my contacts (so why no call or communication). So, that was a little annoying but not a huge issue. My big complaint happened this month — a little more than a year later.
My wife changed jobs recently and her new vision insurance that covers both of us won’t kick in until December. I got a notice in August or September that it was time for my annual eye appointment, but since my vision seems fine, and I am not experiencing any unusual eye issues, I decided to not schedule it until December or January after our insurance is active. However, I was down to my last set of 2-​week disposable contacts so nearly two weeks ago I placed an order for a couple of boxes of contacts on-​line from 1−800-Contacts. They were supposed to arrive within about a week, so today I thought «what happened to them?» I signed onto my account and there was an indication that my order had been deleted. At first I was annoyed with 1−800-Contacts — but then I called them. They said that Eyehealth Northwest had refused to authorize the prescription because my annual appointment was a month over-​due. Yet Eyehealth Northwest never bothered to call me to let me know. I explained to the customer service rep at 1−800-contacts my insurance situation and that I only have a couple of more days left on my last pair of contacts. She offered to call Eyehealth Northwest for me and explain that I will be coming back for an appointment but it won’t be until December or January. Since my schedule is extremely full this week — I really appreciated her doing so. She called me back a couple of hours later and said that Eyehealth Northwest still refused to authorize the prescription, but said I could go pick up a sample pair at their office. REALLY?!? Screw them. I’ve put in 80 hours a week of work over each of the past two weeks — I don’t have time to mess with this right now. They didn’t even have the courtesy to call me themselves. What’s it to them if I’m 2 – 3 months overdue for an annual exam? It’s not like I’m 1 – 2 years overdue. I won’t be going back. That’s horrible service and seems extremely self-​serving of them (i.e. we’ll force him to come back for an appointment regardless of whether it makes financial sense right now or he has time for it — we’ll make our dollar off him before we’ll allow him to buy contacts).

Went here for my routine eye exam with Dr. Dave and received thorough, efficient, and professional care. Definitely recommend her as an Optometrist as well as this business.

Long story short… DON’T GO HERE!
Bad/​rude optometrists. Poor customer service. Gave a different patient my contacts I had been wearing. Mailed me the wrong prescription. Don’t answer their phones. Won’t answer your questions.
At first it was easy to make an appointment (almost too easy) and they were able to get me in almost next day for an eye exam. Then it took HOURS to get a simple eye exam done. Nothing fancy, just a plain ol’ exam so I could get a new box of contacts and hopefully a couple pairs of glasses as my old glasses were getting pretty scratched up. Yet this still took longer than any other eye appointment I’ve had in over 15 years. Glad I brought a book!
Then I saw Dr. Romanowski. I would consider myself lucky if I got more than one or two words out of him the whole time. I tried asking him questions about my vision and the results and he either wouldn’t say anything or give me a dismissive one word answer. Incredibly rude and poor demeanor for an optometrist. To top it off he somehow managed a slight of hand trick and switched my contact case with another patients. It’s good they sent me out wearing a trial pair of contacts or else I would have put someone else’s gross contacts in my eyes. They had to call me on my drive home to tell me he screwed up and not to put the contacts in my case back in my eyes. I feel bad for the patient that probably put my contacts in their eyes for them to figure out their error. Scary and unsafe!
They only gave me a prescription for contacts despite telling them I wanted contacts AND glasses prescription when I made the appointment. I tried to ask Dr. Romanowski about it but he ignored me and quickly left the room and was never seen again. An assistant took me back to another room to put on a trial pair of contacts and forgot to tell me my appointment was over and I could go home. I waited in that room for over 20 minutes before they finally realized their error and took me back to the lobby. When I finally got my new contacts in the mail they sent me my old prescription, not the new one I left the office with. I called them about the error and they said they would fix it but hung up the phone before I finished asking my questions. I never did get those questions answered. Don’t bother calling them back, the contact department won’t answer their phones and you’ll have to play phone tag until they finally feel like answering the phone or picking up their messages on their voice mail.
Terrible terrible business and shady practices. I regret going here and will NEVER go back!

Holy shit… you’d think I’d get a return phone call letting me know my contacts came in… or didn’t.