Collision Rebuilders

I brought my 2010 Toyota 4Runner in right after I had slid in ice and hit a parked car. The damage wasn’t too bad, but enough that I didn’t want to be constantly reminded of how stupid I was to attempt driving to work when the streets were like an ice rink. The guys here were fabulous. They called, got me a rental car and had Enterprise pick me up. A few days later I picked up my car and was super impressed with the work. My car was spotless (I swear someone waxed it while it was there) and looked like I just drove it brand new off the lot. You’d never know the back end had been in an accident. Plus they dropped my rental car off so I didn’t have to stress about that. Now that’s service. Thanks guys!

Mike and his crew @ Collision Rebuilders has always done great job!

Just used these guys for the first time. Had a scrape running down my passenger side doors fixed. Competitive pricing, excellent service and great work. Definitely would use these guys again.

We have a 2006 Volvo S60. It’s low miles, but it had seen its share of scrapes and dings. These bugged Ronda way more than they did me but I’m all for keeping Ronda happy. She cruised into Collision Rebuilders for an estimate. Though the estimate seemed reasonable to me (in a world where just walking in the door seems to warrant $ 1K), I still suggested a second opinion. This was largely based on the fact that I walk by here several times a week and have seen the Maseratis, Ferraris, Porsches, etc. queued up for work here. Eventually I relented to the idea of just going with them. We took our car in and talked with Mike. He reiterated that he should be able to do what we needed within the estimate. I pointed out some additional work and asked that he call me based on the cost of this so we could decide whether or not to address it. No call. When I picked up the car this afternoon, they had done a great job — $ 50 under the estimate Ronda received. That includes the additional work I pointed out.
I have these stories in my head — I think based on real experiences — of car repair places that take advantage of women who walk in the door. I have to tell you that Mike at Collision Rebuilders (IMO) totally bucks that trend. A straight shooter who I would certainly return to.

The service couldn’t be better.
I am very particular about my Audi A6, and when I scraped the paint off the rear fender, I shopped around for a place that could repair it.
Collision Rebuilders was recommended by Sunset Audi.
Scott and Mike were both extremely helpful, and arranged for the repair to be done within the week.
I did not want to replace the entire fender (as all the other shops wanted to do) so they agreed to paint the fender and managed to match the color exactly, despite the cars age and having been faded by the sun.
The car looks great. .. Paint tech is quite skilled. I highly recommend this shop.

I’m not one to write reviews often and am generally pretty happy with services in life, but my experience with Collision Rebuilders was firmly mediocre as compared to my friend’s referral and the five star reviews I saw here so I thought I’d say something to warn others.
I had been run into by another car and needed two doors replaced on my suv. When I had initially come in to get an estimate I had mentioned that while we were already working with the paint on the vehicle I had some flaking paint in an area on my bumper that needed touchup. I even offered to pay extra but was told if I just wanted touch-​up it was free. «Cool! That would be awesome!» I said. Took my car and the estimate and walked away to get the insurance estimate from my insurance company.
Once my insurance company gave me a check, I came back…“How long do you think it’ll be?” «Two weeks… till we can get you in.» «Oh.» «Well it looks like you have rental coverage so you’ll be ok.»
Two weeks later… I dropped off my car and then waited another two weeks without word of what was happening to it. I dropped by on my own. Car was fixed just sitting there but no extra touch-​up paint on the flaking area like they promised. I asked about it! «Oh yeah! Almost done! Just need to detail it!”“And the touch-​up paint?» «Yeah! We’ll get it done over the weekend too! You can pick it up Monday!» I gave them till Tuesday just to make sure it was done. I rode my bike over on Tuesday. Car was nice and clean. No touchup paint. I asked the guy about it. He shrugged and said «Sorry.»
Pros:
Car was fixed.
Doors look/​work fine.
Guy in the office stayed late for me to pick up car.
Cons:
Repair took a long time.
Spent $ 800 extra in rental car fees (insurance) because of waiting for extra long repair time.
The extra promise they made that they would put touchup paint where my bumper needed it was ignored twice when I brought it up and gave them the chance to get it done/​make it right.
No phone calls to update me on status of car.
I never write negative reviews but every time I look at the rear bumper of my car, I think of the time I went in for a five star repair job with a company that promised extra and had so many reviews saying «quick service» and it ended up taking extra long, I got less than I expected and due to the rental fees, paid much more than I intended.

Customer service to the max! Amazing place.

Mike was great. He helped me with carrying my bags and stroller to/​from rental car and made sure I was taken care of every step of the way. He knew all about me/​my car each interaction we had and could answer all of my questions immediately. I don’t have an opinion on pricing as it was all handled by the other driver’s insurance, but the work was superb. My car was clean and looked new. His final words will bring me back to him in the future (if needed)…“Take care of your family.” Exactly what I needed to hear after being in an accident with my infant son in the car.

Mike did an awesome job polishing out my dashboard vinyl scratches for a REALLY good deal.

The people at Collision Rebuilders are absolutely fantastic. They treated me like family, while being completely professional, and my car is very happy! You can count on them to make the best of your challenging situation.

I used them 10+ years ago when someone hit my Subaru while parked. They did a great job then. Recently my Honda needed some work and they again surpassed my expectations. They dealt directly with the insurance and it was absolutely no hassle. As mentioned by another reviewer, my car looked better after they were done with it than before my accident. I wouldn’t hesitate recommending them if you need body work done.

My car was hit recently so I took it to Collision Rebuilders. They did a fantastic job fixing the my car and were very nice and helpful. They had the rental car company ready to come pick me up and everything. My car looks amazing, and I was very nervous because I’m a perfectionist.