City Pets Vet

My experience with City Pets might be helpful to those reading these reviews and trying to make a decision about a vet. Short form: speak with the vet and staff frankly about your concerns and take the negative reviews here and on other sites with a grain of salt. My cat’s and my experience has been up and down, but I’d recommend City Pets as being worth hanging in there with fingers crossed in hopes that they can make things work.
Longer story: First few visits perfectly fine, and then this winter things got sort of sloppy and confused-​seeming at the front desk… all I can come up with is that maybe they had to train a bunch of new people and were short staffed? Dunno. It also seems like they may have been changing software, since I was getting multiple notifications for appointments, sometimes telling me that I was scheduled at a time different from when my appointment was supposed to take place. Really annoying. When we finally did come in for our scheduled appointment, a simple checkup took waaaaayyyy longer than it should have… sort of looked like maybe the vet had taken a long lunch? At any rate, the tech clearly had no idea where the vet was, and also seemed uncomfortable with her responsibilities. When the doc did appear, things didn’t improve… a couple of missed shots on a vaccination in which the serum dribbled on the table and not into our cat; everyone getting more and more stressed. Not a great scene and the vet didn’t seem to get it that I was unhappy. HERE’S THE THING, THOUGH: things have looked up since I shared my concerns, and they have been meticulous in follow-​up ever since. We ended up needing some important dental stuff done and I was short on time, so, very reluctantly, I brought my cat back for that work, but told them that I was really mixed about continuing to work together. The second vet (not the doc who had garbled the previous appointment) came out to chat with me about the procedure, what I could expect in terms of recovery, and when I could expect a call to pick up the cat. I was also assigned one of the techs who’s been there longer and who knows her stuff. The pricing was fair and the follow up has been good. I’m still on the fence about whether we’ll continue to work with City Pets (the location is soooooo convenient…), but signs are good. It was just important to have that not-​fun but helpful chat to clear the air and set expectations.

We will not be taking our dog back to City Pets. My husband and I brought our dog in for a same day exam due to diarrhea and vomiting that started one day prior. The initial concern was for possible ingestion of something bad. We were concerned because we had a dog almost die who started with similar symptoms in the past. We had been taking our dog
to City Pets for almost a year after getting him from the shelter. Dr. Hurn (his usual vet) is awesome and has always been helpful. We were excited to get an appointment
on a Friday because we were hoping to have people who knew our dog take care of him instead of having to end in an emergency vet clinic with strangers. When in the exam room, my husband was giving detailed information about our dog’s symptoms because he actually witnessed every episode of diarrhea and vomiting. He even had pictures of each episode. Even though my husband was providing the information the vet tech, Amy, started to talk over
him and address her questions towards me. This disrespect towards my husband continued once the vet, Dr. Green, entered the room. Our initial concerns about ingesting something bad were glossed over and we just started talking about dietary changes. The kicker was that Dr. Green was telling us that what we were currently feeding the dog is wrong and could be what was making him have diarrhea (EVEN THOUGH IT WAS EXACTLY WHAT DR. HURN SAID AT THE LAST VISIT). When my husband confronted Dr. Green and asked her why what was told to us the last time is wrong now, she danced around the subject
and it was not until my husband asked her to look in the chart that she admitted that what were were currently doing was what was recommended at the last visit. Essentially, by this point Dr. Green is wrapping up what she considers a successful informative visit that left us without any clear plan on a Friday for our dog. They were «kind enough» to waive the $ 55 exam fee after it was made clear (by us) that one should not have to pay when no actual assistance is provided. Additionally, on our way out Dr. Green made a sarcastic comment about «hoping our dog feels better.» Later, I called back to talk to Dr. Green and she essentially told me my «perception of the situation» was wrong. If someone providing service to the public cannot even entertain the thought that he or she might not be correct or actually addressing immediate concerns, it speaks to a larger problem within that business. She ended the call with yet another disingenuous and sarcastic comment, «Well, I hope you find a vet that suits you.» We have paid City Pets over $ 774 in under a year. He had no surgeries or major procedures. He had 3 checkups, repeated stool samples, and medicine. Don’t get us wrong, we would pay $ 7740 or more on a year for our dog, but to pay that much AND THEN you and your dog are treated like you are inconsequential is unacceptable. The only positive we can take from this is that Dr. Green did give us the good advice to go to another vet (aka we don’t want/​need your business any longer). We did, by the way, take our dog to another vet who actually cares about our dog and he was given excellent care.

I just got back from my appointment today at City Pets Vet and they were so great! My had an emergency and called first thing when they opened. I was able to come in only 30 minutes later. All the techs I worked with were so kind and knowledgable and Dr. Greene was as well. (My first interaction with the clinic was actually a week ago when I met Amy, one of the techs, in the neighborhood and she held my little scardy-​dog because she didn’t want to be left outside while I got ice-​cream!)
Dr. Greene went over everything and made sure I understood the medications to give my little pup. My dog is small and very shy and they were so sweet with her!
This was my first vet appointment so I can’t comment on pricing. It was less than $ 200 for an exam, several blood tests and shots and 2 different medications. I obviously don’t love spending hundreds out of the blue but I was worried it would be much higher.

We were thorough picking out a good place. I normally don’t write Unilocal reviews, but it’s important to know where to take your sweet companion because some places will overcharge and/​or don’t care too much about your beloved pet.
Anyway, the place was overall great. We are recent college grads, & money is tight so we only wanted the necessary services (make sure to stress that). Kristen, the vet tech, was incredibly helpful and we liked her so much. Just a very honest, caring person, and our cat was so comfortable with her. I recommend getting her advice before the vet comes in, and do research beforehand! Know what you’re going there for so you don’t pay for unnecessary services. But they’re all super helpful & great:)

After going through a few vets in this city, I finally found the one I trust. It’s in a great location, the staff is more than accommodating and friendly, and they don’t seem like the greedy bastards I’ve encountered in the past.
Dr Loennig was super knowledgeable and understanding. I recommend anyone go to this vet if they are unsure of who to turn to in their pets’ time of need!

City Pets Vet is the best. Period. Everyone that works there is incredibly sweet and knowledgeable. My cat, Jackson, has quite a few medical issues and one of the scariest he developed pretty recently. I was so appreciative of the entire staff as they helped my family and I devise a treatment plan (one that wasn’t a fortune and worked for us) for him. Jackson has never been better!
I also JUST got a new puppy and I took him in for his very first check-​up yesterday. The staff were incredible at helping him feel comfortable and confident in an environment he has never experienced. I’m pretty sure he’s going to be extremely excited next time we even walk in front of the office.
I adore this place, the staff, the location, the price, everything is just right. I never feel like I’m getting sold things I don’t need and I completely trust them to provide me with all the options so that I can make the best decision for my family. I think they excel at both «check-​ups» and regular vet visits AND larger medical issues. I would recommend this place before anywhere else. There’s so much love and dedication in there that it feels like a second home.

I love the professional and friendly care that I get from Dr. Hurn and all of her staff. My dog is a real «baby» about doctor visits and I am sure she would be that way no matter which vet we went to. Everyone there is so sweet, gentle, and patient with my girl. The customer service is outstanding in that it is prompt, courteous, and that the staff goes above and beyond to make sure that their clients are satisfied with the care they receive. A few more practice visits with lots of cookies and this could turn into a «fun» place to go.

City Pets Vet is a wonderful place. We are darn lucky they are located right here in our neighborhood. Dr. Hurn is very smart, caring and conscientious. Her staff, including Joanna and Amy are amazing– so sweet, so helpful!- I think they genuinely love our cats! We are in there all the time with our two cats and we [and the cats] feel the love from City Pets Vet every single time. And, most importantly, their diagnoses and prescriptions are always spot on. I also really appreciate that, as opposed to what another reviewer wrote, the staff ALWAYS goes over every itemized cost with us BEFORE they do anything– they then let us decide which services, if any, we want to exclude. And certainly no pressure associated with this process– it’s virtually painless. And we find their prices to be very reasonable and competitive [we’d been to several other vets around town before we found CPV]. Bottom line is that all the ladies at City Pets Vet are incredibly warm and friendly [to pets and people] and are incredibly competent as well– that’s the winning combo! Viva City Pets Vet!

They do a great job with pets but overall costumer service is terrible. I have gone here about 4 times and I promised myself this is the last time. They scam you for your money and are way too over priced. They charge you for things without your consent. I came in with a specific issue and was charged an additional $ 50 for a physical exam which I did not need. They also try to push products on me that I do not want or need but are probably just being paid out by those companies to do so. Anyway, I am very unhappy with their service and don’t plan on going back.

This place is so great! I’ve come here three times with my rabbit, and everyone knows her by name. Everyone is incredibly nice and friendly, and it’s always a pleasure to come here. I’m also used to vet visits being pretty pricey, so I’m always pleasantly surprised at the small bills. I came in today because the bunny had fleas, something I’ve never had to deal with before. They were very understanding and reassuring, and applied the medicine on her for me, as well as using a flea comb on her, all of which they didn’t have to do. I was expecting somewhere around $ 150. $ 18! They only charged me for the medicine, when they went above and beyond. Best vet experience I’ve had.

Dr. Hurn and her staff are wonderful. In addition to professionalism, integrity, and great bedside manner, they have been able to squeeze my dogs in for emergencies without the slightest hesitation.
When I had to make the tough decision to let my 14 year old best friend go, Dr. Hurn and Amy were so wonderful. They stayed after hours to make sure everything went peacefully and genuinely comforted me when I needed it.
I never feel I’m being hood-​winked by Dr. Hurn or her staff. They listen, ask questions, lay out all the options, and will give advice, but not pressure you into anything you don’t need. I cannot recommend them highly enough, they are great people as well as caregivers.

My sister’s kitty fell ill on my watch while she was out of the country, and I was so worried! Luckily for me (and Adric) my sister goes to City Pets Vet… Dr Hurn and Amy took SUCH great care of the little buddy! They were so great to us, very caring and wonderful bed-​side manner. Comforted Adric and I both… and excellent medical care/​professionalism for my furry nephew! Go Dr. Hurn and Amy :-D