Budget Car Rental

Go with Uhaul if you are moving. We booked a budget truck and and they wanted $ 50 just for the insurance. the card you pay with has to match the card on the drivers license, I was going to drive and rent the truck but we were going to use my roommates card and they did not allow this. We canceled called Uhaul last minute and they had a truck it was fast and easy and way better customer service. Non of the payment issues and it was only $ 15 to get insured. Anytime I move in the future I will never go with budget. Uhual also had 3 helpful employees and budget had ONE guy.

Rented a truck from Budget Rentals from a different location with a reservation to return to this Budget Rental facility. The truck was great. Upon return to this facility, they tried to charge me an extra $ 12 fee (Special site fee). I said no and they quickly removed the bogus charges.
Watch out when you return to this location!

Worst customer service. Its like they don’t care about making money at all. We reserved a truck, and then went to the location to pick it up — well, that was their OLD location and no one bothered to tell us, so we figured out the new location and the man working couldn’t even be bothered to apologize for the inconvenience. Then he told my husband that the 10 foot truck we had reserved was unavailable, and offered a «Free upgrade» to a 16 foot. We didn’t have that much to move and didn’t want such a large vehicle. He didn’t care. It was more his rude and flippant demeanor (as other reviewers have noted) that pushed us over the edge. We cancelled our reservation and he didn’t bat an eye or try to be more helpful. So frustrating. Save yourself the trouble and go somewhere else!

Driving by, I noticed that this place looked sort of deserted. As I looked even closer, and then looked while driving by another time, it was obvious that this Budget location is closed. However, it appears that there is now a new location (well, maybe not in a new building), with the same people and telephone number, up the road near where SE 82^nd intersects with Foster.
Too bad: fairly long history with this location and its people, convenient, and good rates. As they say, «all things must pass.»

If possible the review would have been a no star review. I attempted to rent a vehicle from this location, I made a reservation and even got a confirmation phone calls about four days before the date. I believed that everything was going to plan and then the day before I get another call saying I will now have to go completely out if my way to go get the vehicle I reserved. I’m going to be honest and say that I could have gone but the way I was told was what had me cancel the reservation. I was simply told; we don’t have your car so you have to go get it in NE PDX. No we’re sorry or for your inconvenience we will lower your price. Just nothing. I asked for the manager person stated he was and I asked for the DM and gave him a call only to not get an answer but also never get a call back. Safe to say that I will never recommend Budget nor will I ever attempt to use them again.

Worst rental car place I have ever delt with!!! Kurt Peterson was not a very customer service friendly person and the entire process is smokes and mirrors! Avoid this place!!! Even when I called about the rental they were rude almost like they did not want us to rent from them!

I just rented a car from them last minute, I made the reservation on the Thursday night, and picked it up Friday (and then returned Sunday). I got the least expensive, most basic car you could get, and they automatically upgraded me up! That was really nice, and it was fun driving around the little Mazda 2 and having it zoom! Zoom! around town. And, I was also pleasantly surprised that there were no hidden fees or anything, and I got paid exactly what i was expecting to pay. So, that was really nice.

I always use this Budget location when renting and so do my out of town family. I like Budget because you get unlimited mileage. The only down side to them, has been the last two cars we’ve rented were not super clean inside. One of them we refused because it smelled like total cat pee.
This last time was one of the hardest times I’ve had renting, no matter what coupon code I was putting in, it kept giving me the same rate and the guy at the 800 number was a standard, «yes, thank you maam’ no matter what I was saying. Please Budget get people who understand the language to man the call centers. I ended up not being able to find my reservation at all to fix it because the guy had put in a totally off name, even though I spelled it very slowly for him.
I made a whole different reservation on my own, online and then went in and the guy at the counter, who was really nice, let me bring in my Entertainment coupon book and we upgraded two car classes for the same price as a standard car, so we ended up in a Buick LaCross for 11 days for $ 200 total.
The place is looking ghetto inside these days, but since I am not sticking around to do anything else but grab the keys, I sadly accept it.