Enterprise Rent-A-Car

Zero hassle car rental. I use this location often when getting my car worked on. Everyone here is really friendly and will get you on your way quickly. I always get a nice ride to /​from my mechanic, and employees/​drivers are always really friendly.

I love this location!!! I’ve used them twice now and they are so friendly and efficient! The vehicles are top notch and the overall service is superb. I’ll use them every time I come to town.

Service was prompt, love the great attitude clean vehicles and very helpful. .when you are on the move. thanks Kyle and staff… thanks wes. c

Unfortunately, our vehicle wasn’t starting and had to get a rental. However, the ease and stress free care I received from Dylan Westover made it very less painful. He was very friendly, patient and professional in helping us get a vehicle on the day. He explained everything so calmly. He picked us up as we were stranded and new to Oregon and didn’t know exactly where we were. He was exceptional to customer care. I will most definitely go to Enterprise again for the fast, stress free service they provided today.

Definitely coming back here. Everyone was super attentive to us and had great customer service. It’s not too far from the airport ($ 18 über drive) and we were in an out in 20 minutes. Love the drop-​off option before hours. Just drop off your keys in a box and you’re set. They also had great car options.

I absolutely adore these guys! Every time I come to Portland they treat me like family, they pick me up, drop me off, they are professional, courteous and fast.

Ninety minute wait just to be helped. Not the fault of the staff, they were friendly enough. Enterprise just doesn’t have enough staff here to handle the load.

I don’t usually do corporate endorsements, but I have found that when I need a rental, I’ve always had a good experience with Enterprise. Once I went with Hertz and it was a nightmare of waiting. Budget was variable. Enterprise has always turned out well. I really like that they will pick me up and drop me off. That’s a deal-​maker. The only problem was that while chatting with the driver to get the car, I mentioned I was going to Canada, and he added a fee to my bill. I didn’t see that in the rental agreement online. He said it was at the bottom in fine print. Must have been very fine. I knew there was a limit on miles for going outside Oregon and Washington, but I didn’t see anything about fees for going to Canada. Anyway, he tried to discount it as much as he could. I guess I shouldn’t chat with the agents. The car was great and the return was easy. I will still go with Enterprise in the future.

Overall the car was fine. Only complaint was the inside of the windows were so dirty it was hard to see when we were driving in the sun in certain directions. Fairfield hotel was nice enough to loan me window cleaner and a cloth to clean everything.

Angela was amazing! Super nice and great customer service! They were fast, convenient (picked us up and brought us back) and the whole office was nothing but nice.

Conveniently located. Fast courteous service.

I have used Enterprise for many years for business and personal use and have generally been satisfied with vehicle quality and service. However, of late I am encountering more instances where the fuel is not full and they expect me to «refill it to the same level,» which can be difficult. I see this as somewhat of a scam to have the vehicle returned with either more fuel than when picked up or an incentive for purchasing their pre-​paid fuel, which I feel is a similar ploy. From now on, I will ask for a full tank on pickup and will go elsewhere if it cannot be provided.

Easy, quick, no hassle. I had a rental from them while my car was in the shop, It took about thirty seconds to return it and they drove me to the shop to pick up my car.

Update!
Well, I can say that I’m still a fan of Enterprise and the 102^nd Branch. After posting my concerns on Unilocal,I was contacted by the Area Rental Manager for Vancouver/​Portland, Phillip Crowder. He listened to addressed my concern with a $ 100 refund. In this day when customer service is rare, I so appreciate Enterprise!

All three stars are for the men working hard, they were busy this weekend and they did a great job, great customer service, and the attention u paid to us when helping us. The other 2 stars were taken by the lady working when we returned the car. Talk about ignoring a room full of waiting customers, dilly dally slow ass and bad attitude. Not to mention when we said Wed like to get going and you seemed to slow down, had time to make conversation with someone and pose like ur at a photo shoot. yes your red shoes are cute, but not one person actually cares, except you. Get to work chick, light a fire under your ass. You can model your shoes at home in front of your boyfriend.

This location was the only «reasonably» priced rental location in the area. I decided to rent a compact car here instead of using a rental service at PDX. I regret my decision. The manager running the show was short and rude to all of his customers (in the office and on the phone). This location has sub par customer service. Do yourself a favor and look elsewhere. I waited close to an hour for a vehicle while being told my vehicle was «on it’s way, about 15 minutes». I had a reservation and even had a friendly call to confirm the reservation the day before pick up.

I called to confirm my rental car with them in the morning. They offered to pick me up between 12 – 12:30. At 12:20 they called to tell me all their cars were gone. WHAT???
Not only have they lost me as a customer– but because I am in the travel business, they can rest assured that their number will never be one I give out. WORST CUSTOMER SERVICE EVER. Zero stars, for zero customer service.

This review is getting a 4 based on the overall customer service I received…
When I arrived, the office was filled with people but I was helped right away. There was some issues finding my reservation, generally to be expected from any rental car establishment, but once that was solved things rolled pretty quickly.
Once all my information was verifiied, deposit given etc, the agent let me know that based on my rental coverage through my insurance I could practically have any car on the lot. I was stoked, but then bummed to find out NONE of them were clean yet. I was late to pick up my son from daycare already so I just took the first car available.
To give the office staff credit, they seem like they’re VERY busy. They were all very polite and professional. The office could use a bit more organization though (most of the customers in the office we still there unaware they could’ve left already)

The rental they provided my fiancé was under ¹⁄₈ tank of fuel and they made an error on the rental agreement with our insurance company.
Everything will be straightened out but how frustrating to have to stop at a gas station to fill up before going anywhere and having to get your insurance agent to argue with them about payment.

They totally didn’t pick me up. But that’s because I didn’t ask them to. They will if you ask them, you know.
That said, I’ve rented here a few times and this Enterprise is everything I’d expect from a rental office at 102^nd and Glisan. Sure it looks shady from the outside, but the staff is friendly and they had what I needed when I needed it.
My most recent rental here was a huge, bright red 2013 Ford F-​150 XLT. This monster of a vehicle served me well. Not only did everyone look at me as I was cruising around town in this cherry-​red chariot, but I was able to fit 10 kegs in to the back for a party I was throwing. Yup. 10 kegs. And on a separate trip, 20 cases of wine and booze. And then 4 dead bodies in oil drums… wait, never mind. That was an episode of Dexter I was watching. Yeah it was just kegs and wine and booze. Serious face.
The price I got here was $ 30 less (including the ¼ tank of gas I purchased) than a comparable offer from Budget. And this location is close enough that I can ride my sweet single-​speed bike over to pick up the truck, and then throw my sweet, single-​speed bike in the back of the sweet truck to go back home (to my sweet bungalow). I mean, why have someone pick you up when you could burn a few calories riding/​walking over instead?
No, this isn’t the fanciest-​looking Enterprise location you’ll see, and it’s in a decidedly un-​fancy part of town. So I think you get what you expect. I got me a sweeeeeet ride and some good service to boot.