Bike Gallery

Just moved to Portland and the staff was very helpful and knowledgeable, not pushy in any way just there to help. I definitely recommend this

I bought a new Trek bike in January. I had an idea about what bike I wanted, but the staff really helped me determine the best bike for my needs. I loved how I got some free accessories with the purchase, and I liked how the staff was never pushy about selling me more extras. Nathan in the bike repair section is very helpful, and I’ve taken both my bike and my boyfriend’s in for tune ups and questions. Be sure to check their stores and website for sales. I got some great panniers and bike clothes for 50−75% off. I’d love to learn how to do more work on my bike myself, but until that happens, I’ll probably be stopping by the Bike Gallery regularly.

This was the first Bike Shop we visited to buy bikes during our stay in Portland. It was a short walk from our Hotel. We spoke with Myriah, who was incredibly knowledgeable and sized us up for bikes. She checked their inventory, put us in exactly what we were looking for. After visiting 11 bike shops that day I settled on one from The Bike Gallery but their location in Hollywood. Myriah was terrific though and should receive recognition.

I give the front office 0 star and the back office a four star.
front desk was so unfriendly. and unhelpful. I had a couple of minor questions and they sent me back to the service department.
I bought a couple of items to put on my bike. not cheap… when I was checking out they looked like they would rather be eating cat food.
my car was parked out front of their windows. i SAT there for 15 minutes trying to figure out how to put the stuff on. there is no way the girls at the front could miss me sitting there not being able to put on a bell and light. .when I finally came in sure enough they were busy talking to each other. when they finally gave my attention I was told go the back because they would know what to do.
the guys in the back were good enough. they took care of what I needed really fast, didn’t make me feel like a doofus or a bother and were really personable to one of their regular customers. much better than the girls up front.
it was it was also a little disturbing that only girls were at the front… and I mean girls… and the guys were in the back. it was like they were saying girls can’t fix bikes. they didn’t even know much about bikes. about five customers came with questions while I was there and the girls didn’t know the answers.
I may be forced to go back here again but I sure won’t choose to

Generally a good store.
A little sour right now. I asked if the $ 60 bike light I was buying was pre-​charged and was told it was. I then got to ride all the way home in the dark because what I was told was wrong. If it turns out it was the fault of the light manufacturer I’ll remove this post but I’m pretty sure the salesman guessed at the answer and I got to deal with the consequences.
*edit. This being said, the store generally does have good customer service, I have shopped there many times over the years and left satisfied. The fact that they called to apologize post-​this Unilocal review is testament to that.

Great service center. I recently started riding my bike again, thought everything was tuned up and in order. Turns out, it wasn’t. My brakes squealed louder than I thought possible. I’m clearly not an expert, so I popped in to get some diy advice. One guy was being helped when I got there at about 10 on a Thursday morning. Waited less than a minute for another employee to come help me out. He gave me several options to try, including the way to fix the brakes myself and the prices for the services and parts in the shop. Super helpful without being pushy, so here. Take my 5 stars.

I have had very good and bad experiences here. I bought an $ 1800 bike from them and few lights and accessories. However, every time I have had questions/​issues they’ve almost always wanted to know how long it’s been since I bought the bike from them. Today they charged me $ 6 to out on a pair of $ 21 dollar pedals something that would have taken them less than five minutes to do. Ok, I would have done it myself since I have tools at home but I figured hey they have to make a living too… I don’t like to think that I am being entitled, but this is not a shop that deserves my loyalty or cares about you being a loyal customer either. At times it feels like they are just there to sell you things or services. It certainly didn’t feel like they take pride in the stuff they sell. Maybe I am different, I like the good old American services and the personal level of connections. I don’t enjoy feeling being rushed if the store isn’t busy. Who knows, maybe I just complain too much.
Recommended? Maybe, but at your own risk.
Addendum: went to Bike Farm recently. Good place to learn more about your own bike. Also I have only ever been to this store until recently where I visited River City. Def different experience. It’s always good to shop around. But if you just want to let you money do the talking there is nothing wrong with this store.

I went to The Bike Gallery for them to service my bike when I first moved to Portland. I was very satisfied with the service I received. They spoke to me in simple terms to explain all they were going to do with my Bike to include an estimated price. My bike felt like a new ride when they were done and I paid the estimated price for the service. A few months later I decided to upgrade to a road bike and came back to The Bike Gallery and purchased a new Cannondale. Tobin Owen was very helpful and showed me several different options before I decided on a Cannondale CAAD 10 105. Tobin fitted me for the right size bike for my needs. After using my bike for 3 weeks I went back to see Vince for a bike fitting. Vince helped me pick out a new seat, took measurements of my leg and made some minute adjustments to my bike for a more comfortable ride. I felt no pain after my 3 hour ride. I really like everyone at the Bike Gallery. They are helpful and friendly. They also have good deals in their cycling gear. It’s not uncommon to pay less than $ 10 for good quality bike bags on close out. I highly recommend The Bike Gallery and hope you’ll check it out!

I have been going in to the Bike Gallery for years and have always had good to mediocre service. Today I had such bad service from a sales associate that I will never step foot in to any of the stores again. My family with one 10 year old went in to inquire about a bike for my son and wanted information on whether or not to get a 24″ or a small adult bike. The sales guy was so rude and pretentious and unhelpful it was almost like he was playing a role as such on Portlandia where the point was to show the worst in bike snobbery. It would have been funny had it not really thwarted a general effort to do business there. Never again. Sorry.

They fixed my bike’s loose bottom bracket within 15 min of walking in even though I did not have an appointment. As a bonus the mechanic adjusted my dérailleur AND tightened some loose screws on my crank and chain rings AND cleaned and lubed my chain. And advised me on unrelated matters pertaining to pedals and wheels. With a smile and a handshake. For only $ 30. And guaranteed for 30 days.
Can’t beat that with a stick, folks. I’ll be back fer sure.
Update:
I’m lowering my initial five star rating to a three. Here’s the reason: they chipped the paint off my nice road bike. I brought it in for warranty readjustments and to get them to install some grommets that they forgot about at the original servicing. And as I’m walking out the door I see the chipped paint on the top of the top tube. It’s not huge, but it’s noticeable and it wasn’t there when I dropped it off two days before.
I’ll try to find some paint that matches the original finish (unlikely) but the damage has been done. That sort of carelessness shouldn’t be part of the deal, folks.

I will always bring my bike here for work. I have always had great experiences here with their thorough knowledgeable mechanics. This is the best mechanic shop in portland and I have had a lot of work done on my bike and my husbands bike and they have always taken really good care of us! I cannot recommend them highly enough!

The service and knowledge level here have been consistenly top knotch. The sales poeple are very conscientious about finding an optimal choice with a consideration for economy. Everyone here is a serious bike rider. They are always polite.

The Bike Gallery is awesome! I made a Unilocal account just to say so! They only carry high quality products so anything you buy you can’t go wrong with. The staff are always very helpful and honest, especially Tobin! Go check it out, you won’t be disappointed! :)

It has been a year since i have been here but had the best service here!!! I bought a 2014 Trek FX series Hybrid in the beginning of summer, after a few weeks i had a ton of issues the tires wouldn’t stay inflated they would just keep going flat even after replacing the tire, and then discovered that the frame was bent when i got it.
I will admit i was mad to discover i had a defective bike but they totally took care of me!!! brand new bike same day next model up!!! they defiantly took care of me!!! I will continue to go here the staff is very knowledgeable and friendly!!!

I am happy to write this review in total support Bike Gallery. I recently purchased a bike from their competitors, and after getting sub par treatment and service from them (Performance), I went to the Bike Gallery where I encountered Josh, who happened to be the service manager I found out later. Well after he readjusted my bike, after I got it back from Performance from a complete tune up they had done and it still needed help, well after Josh worked it, once again I now find it a joy to ride every day. I am a daily commuter for past 6 years and I so value a good working ride. He took the time to make sure the adjustments he made were correct, and worked on it until they were, in an amazingly timely fashion. He did this all right around closing time just before the holidays. I am so thankful, and impressed with the service he provided, as well as the way I have been treated every time I go there no matter who takes care of me. I will only go local from now on, completely my fault before going elsewhere, I thought I was saving money, but as is always the case you truly will always get just what you pay for. I know I like the customer service approach to life and all the business I do, and these folks at Bike Gallery make it feel like they do too… Thanks for the care and service… Eric Newsome

I stopped by Bike Gallery recently to buy shoes for spin class and received great service from the moment I stepped in the door until I left. All of the staff were friendly and welcoming. The employee who helped me, Tobin, was knowledgable, friendly, and thorough. He took time to make sure that I understood his recommendations and found a shoe that worked for me.
Going to a bike shop can be daunting, so it was refreshing to visit a shop that made me feel welcome and valued.

So I’m a newb to Portland and the vibrant bike culture. I decided after several suggestions that I wanted to try and expand my reach in the city. I stopped in to the downtown Bike Gallery to explore my options. Long story short I found a great fitting bike on sale that completely meets my needs. Tobin was a great help and super enthusiastic about helping a newbie get into the biking spirit. The only reason I didn’t give five stars is there was a miscommunication with a phone message which actually ended up turning out well.

I like this bike shop. I purchased 2-​hybrid 7200 Trek bikes here about10 years ago. I continue to service those bikes here because the services is reasonable. I don’t get gouged on unneeded work. Mechanics do a fine maintenance job. There’s lots of new wheels in road, hybrid and mountain bikes if you’re in for a new bike. And lots of accessories and clothing to look cool when you hit the trail and road.

This is one of the more expensive shops in town for service. I’ve known for years that they might charge 30% more for service, but I still go in there all the time for work. Why? Generally you get what you pay for.
Firstly there’s the location: downtown real estate is expensive, and these guys have a LARGE shop downtown. That means they can do small repairs while I wait, even in the middle of summer when shops are busiest. When I need a cable replaced or a new chain, I could save $ 20 if I schlep my bike back to North Portland, but it’s totally worth it to me to have it fixed that day so I can ride the bike home.
Then there’s the ‘margin’ that a higher price implies. When something goes wrong with a bike that they’ve worked on, Bike Gallery is always great about getting things going again. If they replaced a cable and it snaps the next week, they’ll put another one on, generally for free. I won’t guarantee that they’ll do work for free every time, but the threshold seems very low: if they fixed it very recently, and the same system breaks again, they’ll stand behind their work.
Finally, little things are a bit fancier: their records system tracks all their work, the work logs are complete and come with your receipt (this also makes it very easy if a repair didn’t go quite right: any mechanic can look up exactly what they did last time), they have auto-​notification emails for the work orders, and if you bought a bike there their warranties guy is great at getting stuff replaced quickly.
If my bike breaks down anywhere near downtown, bringing it in to Bike Gallery is the best bet for fast, reliable, and warrantied service.

The staff at Bike Gallery have been consistently helpful and knowledgeable. People like to complain about their prices, but I can’t think of a time I didn’t get a discount. Oftentimes the parts/​services weren’t even on sale. For example, I told one of the salespeople that my taillight was ripped off and he gave me a 10% discount on any one I wanted. I had a problem with my bike recently and they fixed it for free. Many (but not all) times I just drop in without an appointment and someone is ready to help me right away. Just a few examples of great service.

They seem to have a decent selection of bikes and gear but I must not look cool enough because I was completely ignored by the staff.

Sent my bike here from Minneapolis to have it put together, the guy I talked to on the phone was super nice, they gave me a heads up when it was assembled and nothing went wrong. However, I had mixed feelings once I was in the store.
First, I needed to find a new helmet. They didn’t have much selection and the few models they sold were limited in supply. The sales person said they might be waiting on a shipment of more of them but wasn’t sure. Before I talked to that person, I spent a good long while walking around the helmet area and no one approached to help. About 20 feet away there was a group of three employees standing in the front chatting with one another.
They have a sign by the helmets welcoming you to ask the staff about helmet fitting, so I did. The person that helped me was either not very knowledgeable or they didn’t really care about helping me. They didn’t offer to check on the orders or place an order for new helmets in the missing sizes. I ended up taking a small which the sales person said could be brought back.
I wasn’t exactly sure how the helmet should fit which is why I wanted to ask to get a second opinion. If someone is asking for help, they should probably be given some hands on adjustments or basic ways to test for themselves if it fits properly, I was offered neither. Not too big that it wobbles around is not the most useful advice.
Another thing I do not like is pretentious people, I have biked year round in the cold, harsh weather of Minneapolis for the last two years. Big whoop, no one else cares.
When I was picking up my bike I was being teased by another customer in the bike repair area because I had shipped my single speed bike. Yes I know it is hilly here, yes I know it is not as practical. Mind your own business. The clientele helps define a business and I was not impressed. The bike mechanic helping me grab my bike was friendly enough.
Not entirely bad, but not great either. I will be checking out other bike shops before I find the one.