A-1 Self Storage

We just secured our space today. I’m absolutely astounded at the friendliness of all of the staff. Krissy helped with the initial reservation via email and quickly and readily answered every question professionally and promptly. Cym handled our sign up and showed us the unit. I’m impressed with the security of the building, the building access, and the units. When you’re having to move a long distance and store your life’s belongings for indefinite months, things are stressful enough. Both Cym and Krissy went above and beyond to help ease our stresses about storage, truck parking, etc, for our upcoming move into storage. I can’t say thank you enough. We look forward to a long and lasting positive relationship with A-​1 Self Storage. If packing and driving that truck 400 miles north goes as well as this, we will have the best move we’ve ever had to make! Thank you!

Courteous service, not entirely dust free units (but they let us borrow a broom and sweep up a bit) and a comprehensive security system. We were happy with the price and got a unit on the first floor with easy access from parking. Also, they have plenty of locks that you can use for free instead of buying new. Their doors are designed where the bolts are interchangeable, so I don’t think there’s any issue with reusing. You also have the only set of keys.
When you arrive you’ll confirm the size of unit that you’re looking for, and they’ll take a look at what’s available, you’ll do some paperwork, and get some paperwork on how to access the unit and their hours, and insurance etc. Quick tour, get the lock, move your stuff in and you’re good to go. I would leave about 30 – 45 minutes for all the paperwork and payment and the walk-​through. And whatever time you would need to move whatever amount of stuff you have.
The only issue would be when my boyfriend called initially to reserve a unit, they charged $ 25 holding deposit, and when we actually went to rent the unit they charged the full price and didn’t apply the deposit amount. The guy who helped us was puzzled why we were charged in the first place, so I’m not sure what their actual policy is on that. Anyways, it was lucky my boyfriend caught the error and asked about it, but it took at least 3 weeks and a couple followups before getting the refund.
We were helped by David and Jerry.

Clean units and the security system they have in place reassures me that my belongings are safe. I realize this is standard and expected of any self storage business. However, what makes this place really stand out is their staff and excellent customer service. Being friendly and helpful goes a long way in my book and these guys really stand out and above the rest. I am very happy to have found this place!

These guys were excellent to work with. From my first inquiry to moving our stuff out and finalizing the account, A1 was great. The manager, Jim, was always helpful. When I initially called he didn’t try to upsell a larger unit, in fact he was very diligent about getting the right size for us.
During the months we stored at A1, the access hours were adequate, the place was always clean, and making payments was never a problem. When we checked out, the staff member noticed we were emptying the unit, so he brought us all the necessary paperwork to sign, saving us a trip to the office. And to top it off, they prorated our payment so we got a check in the mail for the remaining days of the month we had already paid for. If you are looking for storage in SE Pdx, I recommend A1.

We have to call to complain about our bill every single month. When we first got the unit in August 2013, the front desk man quoted us a price. When we got there, the unit was taken, but he agreed to give us a nicer one at the same price he quoted before. Every month, we get a different and higher bill. In the seven months we’ve rented there, the bill has gone up $ 15. They’ve charged us twice one month. And every time we call, they have some computer issue that prevents them from either checking or confirming what will happen next.
The units themselves are fine and clean. It feels safe. There’s easy car access. The people are nice and have tried to make up for the issues. But we have had to call every single month to fix something, so for the billing troubles alone, I really wouldn’t recommend A1 Storage.

Went in for a storage unit and was greeted by a nice old man that was enthusiastic about helping customers and explained their services well. The pricing is good, the units are safe and secure and you don’t get screwed over with late payments if you simply give them a heads up. Great company.

Switched to this company and location from a Public Storage facility. Better customer service, more secure and with fire protection lacking at previous locale. Allow 2X more time for loading/​unloading if you are using the freight elevator compared to a drive-​up.

It was an absolute pleasure working with these guys.
I never had any trouble with the staff or with access (although I gave *them* plenty of trouble… «Hello. Yes. It’s me. Again. I’ve forgotten my code. …Again»). It’s a unique storage facility, and I had a nice unit in the basement level. Great, huge elevator and multiple flat-​carts always available to get that stuff in-​and-​OUT (or «oot» if you’re Canadian. Worry not — they don’t discriminate). Plus, I was always able to park right up by the huge bay doors.
Ultimately, they were a tremendously professional group. After some bizarre complications with my card (not) running the monthly charge, and my subsequent request to pull the last of my stuff out and close my account anyway, they were not only beyond courteous but also chose to simply waive the fee I still had yet to pay for the month, in light of the fact that I’d «been good about making previous payments on time.» Holy crap — discretion!
Maintain an awareness of and respect for their rules, and your experience will be better than painless. I would eagerly utilize their facility and services again, and may actually do so very soon…

I’ve just moved out of my unit at A-​1 at 615 SE Main and, having been there for several years, have to say they do a superb job. Clean, safe, and the best customer service on the planet.
Highly recommended. Thanks guys!

I’m rolling into town here the end of July and based on the guidance of all of your reviews I called A-​1. You Unilocalers were right! Their customer service is top notch and on-​point. I know I made the right choice here & can’t wait for my new beginning here in P-​Town! Thanks Joe. You’re the bomb! :)

Customer service from the staff is top notch!!! If you need safe secure storage in a convenient location: this is the perfect place!!!

Sure, I could have stuck my stuff somewhere a little cheaper, somewhere that had entrances to all the storage units from the outside, and a basic utility lock on every unit. But you really can’t put a price on peace of mind, and that’s exactly what I got at A-​1.
From the moment I came in to be shown the available units, both the guys in the office were professional and friendly. When I decided to rent a space there, they made sure I knew the rules of the facility (which seemed like a lot to remember at the time, but was mostly common-​sense type of stuff) and how the security system works.
Basically, you enter a code to go in, unlock your space and get your stuff, and enter your code to get back out. The code disarms the security system on your space – if someone tries to get in and they haven’t entered your code at the front door first, the alarms go off. They’re loud! One went off while I was there because a fellow renter didn’t follow instructions. Be aware, you want to make sure you understand their directions – they charge $ 45 for a false alarm. The locks they use (that I did have to buy, for about $ 10) go into the doors themselves, so there isn’t something there for a bolt cutter to grab onto.
Putting my things into and taking my things out of the unit was really the easiest part of my move. The loading area was easy to use (they have a ramp and a row loading doors you can back up to) and they provide big, flat carts for you to load things on to take to your unit. I got two of my 6′ bookshelves onto one of them and into the elevator with no problem. And when the truck was empty, it was nice to know that my stuff was under the watchful eye of the security cameras. If I need storage space again in Portland, there’s no question where I’ll be going.

Jerry at A-​1 rungs a right ship. Let me spell that out for you:
T
I
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T
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Dotting i’s, crossing t’s, making sure that every step is done correctly, Big Jer is there to make sure that all the proper documentation is in line.
But isn’t that what you want when you entrust your precious things to a unit in a warehouse in the industrial SE section of Portland? Don’t you want to make sure that the locker is properly alarmed, and that only a select few can get in there?
Having such a customer service oriented guy making sure that every little bit of information is just perfect makes it, well, that much easier on the other end in case something goes wrong (which it never did my short tenure as a client of this facility — most likely because, well, Jerry runs a tight ship).
Honest, trustworthy, always on point. I couldn’t have asked for more.

The application and move-​in process was easier than receiving a vice presidential nomination, but their real strategery rested in the fact that they offered a 25% off coupon on their website.
Gotta love it when an old-​school company is savvy with those internets.

Exceptionally nice staff. Everyone that I met was so helpful. The units are extremely secure. They have something like 4 tvs in the office and this crazy alarm system that tells them anytime a unit door is open. Probably the safest place for your belongings. Really great for short time storage too.