Lowe’s

Customer service across the board is so poor I’ll drive out of my way to a Home Depot.
While being helped with paint the associate answered the phone and then told other associates they were helping me when they spent many minutes chatting on the phone. Then I tried to purchase a chair from out front and had to ask MULTIPLE associates how to purchase /​unlock it. Finally when I did find help she proceeded to badmouth the rest of the employees. I will NEVER attend this location again. It was an awful experience that took many times longer than it should have to buy 1 chair and 1 gallon of paint.

Customer service here seriously sucks, I literally was walking in circles here, not one person stoped and asked if I needed help finding anything, I had to find someone «in that department» to help me, and when I finally found someone he acted like it was such an inconvenience for him. Unlike Home Depot, where someone is always waiting to assist you! Never going back there again that’s for sure!!!

Worst home delivery experience conceivable. I asked for the oven to be delivered by a certain (and reasonable) time frame because I have to go to work. When I paid for the oven they assured me this was possible and they would do it.
The time comes and no delivery. I call the store and they claim to have no idea where the delivery truck is and can’t contact the driver.
One hour later — I’m late for work now. This is costing me money. And still no delivery. I called up the manager and still just excuses and no communication with the truck.
I am now going to be nearly 2 hours late for work because Lowe’s can’t deliver. Worst service ever. Get your appliance anywhere else. Stay away from here. I regret using Lowe’s.

Port Orchard Lowes looks like a Slum from Highway 16. They have let weeds and Noxious Scotch Broom thrive next to it’s parking lot. You can barely read the signs on the building because of the Brush. I have contacted the manager and he states they do not own that part of grass. Well neither does Chevrolet own it next door, but it looks GREAT over there. Chevy dealership keeps the small area by Highway 16 short and tidy. Lowes does not care about how it looks to our community. You would think a Home improvement store would care about Curb Apeal. Shame on Port Orchard Lowes :(

The store is like any other Lowe’s except for one caveat. The hired help. Twice I have been pushed to the point of trembling anger in this store. Stay away from the red head in the paint department. Wow! Seriously folks, this one is trouble. Go to HD or better yet order online at Amazon. If more people would shop online then maybe the help would start to get it. We do not want your attitude! We want (ed) your help!

Pretty much your typical Lowes. The store is clean and all of the staff that I have ever encountered have been helpful and friendly. Definitely better than any Home Depot around since you aren’t blinded by obscene colors as soon as you walk through the door.

I have been to this store several time and it feels like the DOL. They are rude and unfriendly and thats if you find them at all… never going back

This is a hardware store so if you need nails come on in. I like the prices on some items. Nice and low especially if you are working on your house. A home can get expensive really quick. I used them to install carpet and received great service! How ever I called them when I needed a quote for new rain gutters and nobody ever called back. So they are ⁵⁰⁄₅₀ right now. I think the difference was I went into the store for the carpet and called on the phone for the rain gutters. Another plus is Lowe’s gives me a military discount. I like that!

Although not as convenient as another large hardware store, I find myself here with regularity. I’d prefer that this was my neighborhood store because I always find what I need here. I have no trouble finding staff to help me with what I need, and whenever I ask for help they point me to what I need, not what is most elaborate or expensive. Not only that, but I’ve received help more than once on whatever project I’m working on, not just on what to buy. When I leave here, I feel confident in what I’ve bought and ready to take on a new project!

I was very disappointed today when I asked for advice on how to set up a new therapy tool for my son I was advised to speak with a dept manager named Larry. I explained in detail what I needed to accomplish. To which he replied, «I have no idea what you are talking about. Do you just want an eye ring or something?» I said that I also needed a piece of closet doweling. I needed it cut down to size as well. Larry responded that they didn’t cut, «finished lumber– only unfinished like 2×4 and plywood.» I asked why. He responded that their saw was just too big! Presuming that we had had a breakdown of communication in what I needed I repeated what I was looking for. Larry then sighed and said, «Once again– our saw is too big to cut that! And we only cut unfinished lumber!» As I walked away, after handing him back the eye bolts (pondering why he kept referring to the unfinished lumber– since a dowel is unfinished…) Larry had the audacity to look at another associate and said in a rude tone, «huh, I guess she didn’t like what I had to say.» And now I am left wondering why this happened at a store like Lowes. Was it because I needed a therapy tool built for a special needs child? Perhaps because I am a female? Or perhaps this is just standard procedure for this Lowes store? Or perhaps this is how all Lowes will be in the future…

I was helped by a master gardener who works for Lowes. He was extremely helpful in pointing me in the right direction for the appropriate fruit trees for our climate. I am sure I would have eventually learned about, but it was nice that someone took the time to explain what «accumulated thermal index» is for the PNW.

I just finished building our family home. After not doing construction for … well, a very long time I had lots of doubts. 12 months and 5700 sq ft later, I have a beautiful home thanks in large part to Lowe’s Port Orchard. I love this store entirely because of the staff. Pick a department and you will not go wrong. They are insanely helpful and supportive. Kim in particular & Martin on the Commercial Desk — THANKS! Amazing support beyond good service. They treat you like welcome family members rather than just another customer. The women in the paint department all know there stuff and were always attentive and very helpful. Colin in plumbing –really outstanding follow through.
It probably isn’t a good thing when some of the managers, customer service people & cashiers know you on a first name basis, but they were really great too — — THANKS!!!
I often judge a place based on my own work experience. I would work with this group any day. They are all fun. It has consistently been a fun experience shopping in this store.