Cheddar’s Scratch Kitchen

So I come to Cheddars maybe once a month and tonight was by far the worst service I have ever received. So when we walk in we were not greeted by ANYONE. The host just stared at us like we were a bother to them, so I stood there for about 5 minutes before she asked, «how many?» Just 2 please! We wait about 3 minutes before we were seated at a table, not bad. Boyfriend and I are talking about our day and what not. We started to discuss alcoholic beverages and then 10 minutes went by, and no one had greeted us. So we sat there and stared down a server who just got done tending to his tables. He asked if we had been waited on yet, then proceeded to take our drink order. By this time we were ready to order so we just tell him everything at once. He walks off to put our order in. About 5 minutes later our ORIGINAL server shows up, introduces herself, and tries to take our order. No ma’am, we’ve already been taken care of. So she rolls her eyes and walks off. RUDE! The guy comes back with our drinks, and he tells us that our appetizer should be right out. About 5 minutes after our appetizer comes out he comes back to tell us, «Your food is almost ready, it should be right out!» (8:25 PM) okay, cool! TWENTY FIVE MINUTES LATER, «Oh your ticket was 3^rd in the window but it should be coming out right now.» (8:50 PM) I got up to go find a manager, THERE WAS NOT ONE TO BE FOUND. I came back to the table and my boyfriend was very displeased with the COLD food we had been served. So I politely asked for a to go box and the check. (8:53 PM) My boyfriend gave him his card to pay and he returned with our check at 9:10 PM. Nevertheless, we went home and heated our food up. If that was going to be the case, we should have just ordered to go. I have worked as a server for years and I do work customer service, so I do believe in customer satisfaction. I make sure that my guest are well taken care of before they leave. I am absolutely appalled by the service I have received tonight. I did still leave a tip just because I know how it is to live a server life but there is no way in hell I will ever step foot in this establishment again.

Came in today for a late lunch. Sat at the bar as I was alone. Took a bit for the male bartender to serve me a drink and a menu. Ordered the blackened catfish and a baked potato. the food was pretty good, but nothing stood out to me. The male bartender passed me by many times and never noticed I needed a refill. A passing by waitress noticed and refilled my cup for me. Other than the poor service from the bartender. Everything else was ok.

Another disappointing venture into this place. Not worth describing how bad our experience was. People at the table behind us didn’t seem pleased either.
Is it always like this? I’ll never know because we won’t be back.

Are food was under cooked and the manager was nice to fix it but she made sure to push her boobs in my husbands face. Was not happy with the food our server was helpful.

This use to be a favorite of mine but after last night not so anymore. Tough chicken fried steak, nasty gravy, and lot smaller portions than before. Other orders at the table didn’t draw any compliments either.

This place use to be great to go to. Lately the consistency of the service and food has been horrible. The manager, Danielle, was very rude and unsympathetic about my family and I being served rotten food. We will not be back.

Food was mediocre. Asked for military discount. Was told that bc it was a privately owned they had a choice to give the discount and the owner of this cheeders choose not to give any military discount. In uniform or not!

No wait on this beautiful afternoon in the bar seating. Greeted promptly by maybe one of the best waiters we have encountered in a minute. He was quite but extremely good. Bravo! Richard ordered his cheese fries as always… which were superb in his book. Myself, trying to view the beach in my swimsuit. ordered a side salad with my meal to afford grazing off his fries. Salad came with a fresh hot croissant BUT u have to ask for it r u miss out! (Also inhaled by Richard which said was awesome). I ordered grilled salmon which was overcooked. I’m not surprised really. most places do that. Maybe a dill sauce would have helped choke it down but none came with it. Sides were steamed broccoli n had a weak moment n got Mac n cheese. Richard ordered steak and shrimp. sides of broccoli n cheese casserole and mashed potatoes with white sawmill gravy over top. He loved it. His steak was cooked perfectly. I’m giving cheddars five stars because its his favorite place to eat in the whole USA n he thinks its five star. The waiter helps to pull this rating off being that I’m not forgetting my salmon was way overcooked. May ask it be slightly undercooked next time n see where that gets me. As always… they give ample servings so he had plenty for his midnight lunch tonight at work. Drinks never got empty. Good job.

While visiting from out of town, we decided to visit this Cheddar’s– one of our favorite places to dine! We would have to say this location is average at best. We like going to Cheddar’s because of the menu variety., but we are of the opinion, this location really missed the mark. When we entered, very little crowd, very attentive wait staff… almost too much, By the time, we were ready to go, the dinner crowd had arrived, as well as a large party of birthday folks. We waited awhile for the final check, and to-​go boxes. Not too sure why we took the leftovers home, but maybe they would be hotter than served, heated up at home. As we were leaving, the floor surface was more than slippery. Who would know… we almost got to wear someone else’s supper on a tray. Needless to say, we will stick to the Cheddar’s location near us.

Fine wine tasting food but only need a beer drinkers budget! Love the variety of food, the service is top notch. Cheddars is becoming one of our favorite restaurants.

Always a great restaurant. The food is consistent. The service is always good. If there are negatives it is that the place can become noisy and it tends to be cold. My wish is that the southern locations would add cheese soup to the fare.

To go service is accurate and super friendly everytime! This place is always packed so we just pick up our yummy pasta chicken ceaser salad and buttery hot melt in your mouth crescent rolls!

We always go here for dinner. We always sit at the bar as there is no wait. Drink prices are extremely a great value. The food is always fresh and comes out quick. The manager is a very nice lady. May be going tonight? Will have to see what we are hungry for.

Employee walked out of restroom without washing hands right in front of me. Enough said.

After vowing never to return I was dragged kicking and screaming by my grandchildren back to this location. (Grandkids can do that). My last visit over a year ago was horrid. Bad food, surly service. I am happy to report good things as of 8÷17÷2014. The food was good to very good and the service was way better than average. The young man taking our order was attentive and got the order perfect. I will put them back on the list of places to eat. The only reason I didn’t give them five stars is the lingering memory from over a year ago. Congratulations on a much improved restaurant and continue to improve.

Cheddars will ALWAYS be a busy place but that doesn’t stop us from coming! Chicken Alfredo + shrimp is my favorite dish and their spinach dip is the best one around! There were a few times where we had to wait about an hour for our food to come out but service and staff was wonderful.

I’ve never been a fan of Cheddars, and after several attempts, I have reached the point that I no longer have any more chances to give them. However, after meeting with my family for a funeral, the majority wanted to go there and I obliged.
We had been seated for around 20 minutes before receiving drinks or giving our orders. My dad spoke with the manager about the lack I service, and she never even acknowledged him at all and took no effort to resolve any issues. Eventually we were asked for our orders which mostly came out after about 30 additional minutes. Some at the table didn’t receive their orders, most were incorrect and we all sat there with empty glasses.
My food was cold. I had ordered the triple appetizer with chicken, cheese sticks and nachos. I couldn’t eat the nachos, the chicken was overcooked and chewy, and the two and a half cheese sticks were OK, but it was all cold.
After waiting an additional 30 minutes for our check — we had to tell the server again what we had ordered — we were able to leave. I’ve never left without leaving at least a small tip, but I was going to in this case. However my wife said to leave one dollar, which I did.
Probably the worst restaurant experience I’ve ever had.

wow, I recently had the worst service I have ever received. I dined with three other people. Every order was wrong and we waited 1 ½ hours for our food. Only to have some of it missing and cold. My husband after sending the cold food back waiting another 20 mins, only to have the manger tell us the kitchen staff was having problems. We gave up on his food, and ate what was there before swearing to each other we would never return.

Seems they started off with fire and now are only cooking with coals. You’ve just been moved from 4 to 3 Stars.
I do not travel the area often, but when I do and my family is looking for a varied menu and good food we come to Cheddars… this time I wish we hadn’t.
The night did not seem any busier than it has in the past, but the service seemed out of synch, not attentive to the details, and simply slow.
For a table of 4 adults and a child… with simple orders. Their previous stellar credits were not showing why they were deserved. It actually took us LONGER to get drinks than it did for us to be seated? Usually that is the other way around.
Our meal order was simple: 3 steaks medium-​rare (with their sides), a New Orleans Pasta, and a child’s grilled cheese.
Our order took approximately 30 to 40 minutes to get to our table and during the time we needed to engage our waitress for drink refills and checks.
The food arrived and the steaks were ALL WELL DONE, nothing near medium, med-​rare, or another color close to shades of pink. The pasta arrived cold throughout with only a sense of warmth at the bottom of the bowl. The grilled cheese, though simple in its measure… was cold as well.
We debated on the option to protest or to eat… we chose to eat versus the option of attempting to get our orders correct or having a further delayed dining experience.
Overall, we enjoyed the company of our meal… we met some old friends, but the food service was hardly anything to positively note; sad, as I truly do look for ANY positive notes I can find. I wasn’t able to this time.

I was in the area visiting family when they suggested we try Cheddars. They raved about their ribs, which caused me to change my mind about what to order.
I ordered a full rack, anticipating tender flavorful ribs. What I got was dry, overcooked ribs. They were not good at all.
Our server was friendly, and helpful. The restaurant was very crowded, but that is no excuse for the lackluster food.
I will admit that this was the first and only time I have been to this location. My family raves about their ribs and other items. Maybe this was a one time thing, but it was not enjoyable at all. The food was one, or less stars. I rated two stars because the staff was very friendly.