Guitar Center

Hate this place! Staff is useless. Don’t try to return anything, your better off going to another store. Only one person there is knowledgeable, Rob… everyone else should mop floors.

Great customer service. Very friendly employees that were very helpful. The prices were good. The selection was incredible. Easy convenient parking. Just a wonderful experience. I will be back again and again!

Great Store, Helpful Knowledgeable Staff. I stopped in on Friday 6÷12÷2014 picked up some lighting (Chauvet 4play). I noticed they were selling the Shure in ear monitors SE 315 and i have been doing some research and wanted to purchase a pair. I came back the next day when i had more time and picked up the 315’s. I used them at work that night (DJing) and i was not happy with them at all and there were a few intermittent problems. I took them back the next day to either exchange them or get my money back. Ian was there and was very helpful. He took the time to trouble shoot and see if there was anything he could do. I had to visit this location 3 days in a row and each time the staff was great.

I went to the music lessons open house day yesterday amd I got a free 10 minute lesson. Dave helped me pick out a djembe to play and showed me the other drums for sale. I got a discount for signing up for lessons. They are already affordable! All of the lessons include open office hours so you can stop by for instruction in vocals, guitar, drums, whatever! Students also get 10% off store purchases.

It sucks this is the only good place for miles other than that other music store with the last name Ash. Kind of have a monopoly on the area for checking out decent gear. However, they carry so much low-​end stuff that it’s not even fun going in anymore to jam on newer instruments. Most of the stuff they have is the standard series instruments from Fender and most are from the past year. I very rarely see NEW guitars in the store, not to mention everything is the same sad colors… black, sunburst, white and candy apple red. There is literally NO variety in most of the instruments there. The acoustic room is a little better, but again, no high end really. For being in a very affluent area, most guitars are under $ 1,000-$ 1,500 in the acoustic room. How exactly am I supposed to play on a pro level instrument if there are none? I refuse to buy anything before I play it, as do most smart guitar players. The new Taylor 800 series came out and they got ONE in stock… ONE. Great job guys.
Next, one of the managers is a good guy, soft-​spoken and got me what I needed when an idiot on his staff basically ignored me as a customer and let others cut in line when all I needed was to pick up a special order item. There are way too many punk kids working there, and I’m no stereotyping, they literally have punk attitudes about working there and helping you. Then you have the young wannabe suave salesmen with their obvious silvery tongues trying to be your buddy and effortlessly find you what you need. Please, lay off and just let me pick out what I like. It’s sad over there. I feel like I have more knowledge on the products than 90% of the people who work there.
Lastly, when I bought a new saddle and had a «kid» install it over there, he botched the job, put an extra large drill hole in the strap button and totally buffed out a section of my saddle. Luckily, the manager I spoke about previously in the review helped me out and got the actual repair and saddle replaced for free. The guy who replaced this moron was very nice guy named Scott. He’s busy as hell but busts his butt to get orders done. They seem to be lucky to have him as he’s pretty competent at his job and trustworthy, unlike his predecessor. I was definitely happy with the job he did on my Martin acoustic.
So in the end, I hate having to go in there, but they’re pretty much the only place in town. They could all learn to be way more personable, more genuine, less sleazy, more enthusiastic about where they work, more prideful in their trade and a hell of a lot more knowledgeable about their products. I pity all the unknowing moms, dads and kids that get ripped off in there buying absolute junk.

Really helpful staff. Ian helped me get a cord I needed & explained the difference between the options the store offered. Store was clean & organized, even though it was a busy Saturday. Friendly door staff.

I visit this store only when I absolutely positively must do so. A typical guitar center store: a relatively good selection, some GC exclusive stuff, and some good prices. If you have to try some out locally, you don’t have any choice but visit this place. I have been here many times but I find that most of the sales people are not very knowledgeable and the store ambiance is terrible.

Typical of Guitar Centers, the place has a pretty wide selection of acoustic guitars, especially Martins, Taylors, and Gibsons (some Breedloves). Some guitars on the floor need to be re-​stringed (rusty strings), but the place has far more «nice» guitars compared to your typical music stores. The staffs are very relaxed and helpful when you ask them for it (e.g., to get a chord to hook up your guitar to an amp or get a pick).