Shiseido

the people at the counter here are so rude. They are only nice to you when you are trying to buy the products. They were impossible when I tried to return the products. After they finished all the scanning, they literally just threw the receipt at me and said ‘OK, bye.’ Not to mention that they ignored me and the other customer next to me for a really long while, just because they believe that there is one other customer with requests can be done faster, even though she arrived after us. SOOOO RUDE, and unprofessional. Go to other Macy’s if you can.

Shiseido is renowned for its beauty products so much that my esthetician recommended that I use their products. My review is of Katrina, makeup artist at the Shiseido counter, Nordstrom. It was my first time using Shiseido and I simply needed a foundation and a powder to match. Katrina decided to give me a complimentary facial which I found to actually be very good. While she was giving me the facial she had mentioned that she currently has her esthetician license and her professionalism in the way she conducted the facial was great considering it was a «complimentary» facial. When she applied the foundation color on my skin it looked great. .. indoors. However, right when I got to the car, my face looked lifeless and dead. She made my skin look white and pale when my natural skin complexion is dark! I trusted that she knew what she was doing because she was an esthetician. When I got home and looked at the products I purchased, I was appalled to find that she chose a foundation shades lighter than my actual complexion and a powder (white mixed with pink and light brown) made for a Caucasian type complexion! Lighting is an integral part in applying makeup and indoor lighting is completely different from natural lighting and one would think that as a makeup artist she would have at least let me go out near the natural lighting to assure I had the right color on. Katrina’s lack of education in choosing a foundation/​powder base for me was such a disappointment that although she is the only one working the Shiseido counter, I will not ever go to her for assistance again.