Lane Bryant

I came to look for a gift ten minutes to closing. Cassidy was incredibly welcoming and helped me and my mother pick a gift. I did not feel rushed and with her help we found a great gift. Thanks Cassidy, great costumer service!

This store has proven time and time again to not be helpful. I shopped on Black Friday and did not even get a polite greeting. I bought 2 jackets, and the associate forgot to put the receipt in the bag. I called back the next day and the associate on the phone told me that without a receipt, I would only be able to receive merchandise credit. I notified them that I didn’t receive a receipt, but then they went on to blame me for losing it. The associate said they were not able to retrieve the transaction. I went to the store in Brentwood and they put customer service above all else. I will not be back to the Pleasanton Store! Terrible service!

Thank you to Mary for helping with my shopping needs. She was very friendly and professional. It was a positive shopping experience.

Since Lane Bryant discontinued Right Fit jeans, I’ve had only one real reason to shop at LB — the bras. This is about my bra shopping experience today.
I have big boobs and they’ve been big since puberty. That leaves me with few options, and Cacique is one. I was in a 42DD and it totally didn’t fit me. I did a lot of reading online and watching videos about bra measurements (you should too) and determined that my cup size was at least 2 sizes too small and my band was probably too big. So, armed with hella information, I called Cacique today and asked them about bra fittings because, among other things, Cacique was mentioned in all the how-​tos as a place where people did good bra fittings.
It all went downhill from there. First thing: the store manager heard that my bra was too small and she immediately announced that it was impossible that I bought my initial bras from her store because all her girls know how to fit bras. Now I only ever shopped at Stoneridge or Fremont. I gave her the benefit of the doubt and said it was possible I bought the poorly-​fitting bras at Fremont.
I went there and asked to be fitted for bras; Melody helped me. Melody was very nice and tried to be as helpful as possible, but she knew *nothing* about bra fittings — and she was a trained bra fitter. She didn’t know what a gore was or where it was supposed to go. She’d never heard of «scoop and swoop.» And she was surprised that my bra didn’t fit. Ladies, I had quad-​boob, my gore was at least an inch from my chest, the band was rolling up the sides, and I had indents in my shoulders from the straps. I insisted on trying a G or an H in a variety of band sizes (because cup volume changes with band size, something she didn’t seem to know) and she brought me a variety of bras and her manager, unasked. I would like to point out that Melody was very nice and tried really hard. She just was undertrained.
Her manager came into my fitting room, observed my bra fittings, and told me that gores simply don’t tack to chests. She said that her own gore didn’t tack to her own chest. (And this woman is skinny, with small breasts, so there’s no possible reason she should have for wearing ill-​fitting bras.) She told me that I was simply going to have to compromise. She told me that the bras I was trying on were good enough, even when I was quad-​boobing or had roll-​up. She tried to get me into a bra with a narrower band. She did everything in her power to get me to buy a bra that didn’t fit. I spent a good 45 minutes in that store trying on bras that didn’t fit and being told that I should just accept it because we all make compromises.
Discouraged, I left the bra-​fitting room and found some panties and picked up some other clothes I had on reserve. I tried them on as well. Some of them fit and some did not, so I went to return the clothes I had bought online and had had shipped to the LB. While I was out dealing with these other clothes, I heard Melody and one of the other floor ladies talking. Melody expressed a question or concern about where the gore should fit and other woman, not a bra fitter, told her that yes, the gore is absolutely supposed to tack to the chest because that’s part of the underwire support system.
Melody went off to help someone else and I didn’t have a chance to talk to the floor lady who knows about bras. I did receive help from several of the other floor ladies, in buying panties, getting my online order that was shipped there, and in returning items from that order. The employees were rude and dismissive. LB currently has a Buy Two, Get Two sale on bras going on and I thought having four bras that almost fit was better than living in my old bras that don’t fit, but I had to mention several times that I was interested in getting the two free bras that go along with the two I was buying before anyone would order them for me. No one gave me color or design options.
Thoroughly upset with about ²⁄₃ of the LB employees, I left the store with bras I didn’t want and which didn’t fit because I felt I had no choice — I’m a big-​chested woman and I must wear something. But then I remembered the names of other stores that the articles I’d read had mentioned and one was very close-​by. Twenty minutes later I walked back into LB actually *wearing* a bra that fit perfectly. (I went from a 42DD to a 42G.) I returned the bras I’d purchased from LB/​Cacique that poorly fit and called to cancel my order of the two other bras (and the register girl was snotty about that, too). Then I found Melody, told her I’d bought a bra, told her what size it was, and actually showed her how the gore fit properly because *she’d never seen it before.* She was appreciative and thanked me for the information.
I was already on the verge of giving up my LB card and this cinched it for me. Ladies, read up on how to fit a bra before going bra shopping here.

In the past being a plus gal meant limited clothing options. Lane Bryant (LB) has been around a long time. Over the years the quality and style has increased. In today’a market there are more shopping choices for the plus size. LB has become more of a high end/​high prices option offering such designer names as Seven.
This LB location is the better of the two choices between this store and the one in the Sunvalley mall in Concord. This location is much larger, which means more variety of colors and styles, but not more variety in sizes. It seems this location typically has an abundance of size ¹⁴⁄₁₆ and typically run out of the larger sizes. I once inquired with a sales associate why this was and she said that’s what the store buys so the bigger sizes go faster since there is a limited number of them. Seems they should order more bigger sizes and less smaller sizes since they are always over stocked in the smaller sizes.
The associates here are all nice and helpful.

Wonderful selection of Cacique lingerie! However the staff is hit and miss; some days they’re attentive and professional other days they look like street walkers. But this store is better than the one in Emeryville!

I went in here to exchange an item my mother bought online for something for myself. I called ahead of time to see if I could still do an exchange without the credit card that was used to purchase it, as my mother used her card, not mine. The lady told me I wouldn’t need it for an exchange. I walked in and was not greeted by anyone at the door. I peered around at some racks, then went to the front desk where 3 ladies were talking. I explained to one of them the situation, and she then took the item to be exchanged, handed it to someone else, and went back to her binder. The other lady marched off in the direction of the racks I was at previously, where I had to explain the situation and what I wanted again. After briefly looking, she told me she didn’t have my size, but would check in back. She came back and said she had nothing and didn’t offer to order it online for me like they usually will if your size is out of stock. I ended up settling for a different item than I wanted, in a different color. There was some confusion again at the front desk when I said I didn’t have the original card that the purchase was made on. I eventually ended up with the exchanged item and a $ 6.00 store credit for the difference. For being the ONLY person in the store, there was a distinct lack of a wish to be helpful. I wish some of the ladies would smile some time!

i love the ladies at this location. great service… no pressure to purchase. the store was packed out with tons of selection. sometimes i’ll go to a lane bryant and it feels like a fat girls worst nightmare with matronly, shapeless, solid basic pieces. this store was so vibrant and the associate was proactive in asking me what I was looking for and immediately found a great dress! that was the fastest I’ve located something I wanted to try on and buy!

I had came here again and had to place an order online. Usually when you place an order online they ship to store. Apparently this time was different… They decided to ship to a very old address they had on file. To make a long story short after spending time in countless calls I never got my package. Yes they refunded my money however again I spent my valuable time in the store picking out the clothes and having to place calls trying to track my package… They are completly incompetent at this store. Luckly I have lost hella weight so I do not need to shop here anymore. Thank God!

Uta, a sales associate, was extremely helpful when I visited the store today. She was cheerful and had good suggestions of clothing items that might work for an event I was going to. She found things in my size, but also wasn’t pushy when an item didn’t work, giving honest feedback. Uta made shopping at this Lane Bryant a joy.
I do wish that Lane Bryant made more clothes in black, or plain colors, rather than everything being in a wacky-​paisley-​zebra print with ¾ length sleeves and wrap tops for only-​ginormous breasts, but as far as the brand goes this store has a pretty good selection, and always has a sizable clearance rack.

ladies are very friendly… one of the best ones ive been too

Everytime I have shopped in this store, I’ve had a wonderful experience. We went shopping last night and the staff was super friendly. When my arms were full, they opened a dressing room for me, she even took my jacket. That was above and beyond. Thanks!!! They were having a buy 2 get 2 free bra sale. What a great deal.

Jan helped me with some bras. When I went into the fitting room I she checked on me quiet a few times, once she scared me in mid-​snap and the bra came flying off. It was slightly hilarious. I picked out my bra she got me a frisky lime green one too. Recommended the bra I bought and helped me shuffle through underwear that was 5/​$ 29. I feel pretty bad because I didn’t get them due to the fact that I just could not spend eighty bucks on underthings. Oh well, overall good experience and every time I’ve gone in there they always have helpful staff. will return to this location for more underthings !! Right across the way from Torrid, how curious is that?

I went here with my boyfriend’s mother to help her find something nice to wear to a formal party. She absolutely hates to shop and has trouble finding things that she likes, that’s why I was dragged along. And let me say, she does not care about her outer appearance when she goes out so… she didn’t look too good. The employees at Lane Bryant were fantastic. They didn’t turn her away just because of the way she was dressed nor did they give her dirty looks like some other stores in the mall that we went to. They were all extremely helpful and they found a perfect outfit for her in no time. The prices are a bit high but some of their styles are really nice.

This review is for the Cacique Bra collection and the AMAZING sale going on right now.
I spent a long assed time at Macy’s, looking for the right bra with no luck. So, as I walked away from there, tits all sad, I noticed the entire store of Cacique Bras were on sale here.
Back up a tad. let me just state for the record that I hate going into Lane Bryant & typically avoid it like the plague. I should love it, because it makes me feel skinny since I’m not a gigantic hefer [just a mini one]. But I think super-​size acceptance is all bullshit and if you wear a size 20+, you’re not healthy and you know your big ass needs to make some changes. Lane Bryant only perpetuates the madness.
Plus all their clothes are ugly and made for women with short, fat arms. It’s sad.
But, the bras? Bellisimo!
I walked away with 4 Cacique Bras for around $ 55 after their sale of buy 2 get 2 free. Plus the sista at the register hooked me up with 2 more discounts that totaled another 30% off. I saved $ 86.00 and that makes me happy and my boobs even happier.
I feel so perky from saving so much money, that I wanna make up a cheer.
Rah Rah, tits boom bah
I got myself 4 new bras!
Yay they fit, yes they’re pretty
Look at my 2 happy titties!

I think the service is hit or miss. The last time I went here there was a big sale going on, and it was PACKED! But even with the crowd, there were staff members offering help. The checkout line was horrible, of course, and I was tempted to bail after waiting 30 minutes… but I stuck it out for the great deals. I agree that the clothes are often frumpy, which is a real shame because there seems to be no where else to go for sophisticated, cute plus size clothes! And I think their regular prices are laughable! Way overpriced. Most of the time the only thing that fits me properly are the underwear. The regular clothes tend to be way too baggy in some places, and tight in others. I don’t know what kind of woman they are modeling these clothes after, but she doesn’t have MY measurements!

I am really disappointed in this store. Not only did I use to shop here regularly, I worked here about ten years ago. The clothes fluctuate from adorable to frumpy, but the service has gotten so bad. I actually walked out the other day after putting down my purchase choice. Why? Two clerks standing in front of the dressing room, one who kept walking over to the register to peer at me waiting, but never offered to help. Thank goodness Torrid is right across the way!