Express

Worst express store I’ve been to thus far!!! I love express and work 15 min away it’s a shame what the store has turned into few years back I would drive 30 min just to shop at this location but now it’s such a mess. It’s starting to look like forever 21 clutter unorganized if it’s the same color it’s all going together doesn’t matter the fabric or style

I went to express looking for a dress for my vegas trip and there was an associate (blonde mexican curly hair) and i had the opposite experience as the person below. She was extremely nice and helpful. She directed me to their dress section and even help me with choosing some out I was already stressed out with this shopping trip since i could not find anything and it was the only day i had to shop (flying out tues) but she went above and beyond my expectations of customer service. Even carried my dresses to the fitting room for me so i didnt have to carry them all as i was still searching. Needless to say i walked out of there with the perfect dress and a smile on my face. :) next time i go in express i will defintely be looking for her for help

Witnessed the worst customer service imaginable. The cashier (blonde mexican with curly hair) between 5pm-​6pm on October 20^th.
When the customer approached the register to pay for two perfumes. She ignored him, pretending to look for another customer she was helping (not to be seen). She then proceeds to ask the customer to go bring another perfume because it didn’t have a price. The customer places the money on the counter and she looks the other way pretending not to see the money. She is looking at a guy on his phone (expecting him to pay) until someone says the money has been on the counter for a while now. As the customer was leaving he said in Spanish «she thought we had no money to pay»!
I am still in disbelief of this persons choice of actions.

Great store. Love to alway get my dress shirts from here. Sometimes they also have good sales !!

I’ve been a loyal Express customer for about 7+ years. And this is the only Express store that I can think of that DID NOT FULLY MEET my standards of customer service. I came into the store and for about 20 minutes I was not greeted or offered any help. It was only 2 PM and there was not many customers in the store. Mind you that the employees made eye contact with me and I even heard them greeting the customers around me and the ones that entered after. However this store has a GEM that saved me from walking out and purchasing from another Express store. Tori was the first and only person who greeted me and helped me when I was in her proximity which was near the cash register. She asked if I needed some help and I declined. But I thanked her for being willing to help and for being the only person to knowledge me. I ended up going into the dressing room with the help of another employee after she did notice that I was looking for someone to open the door. After I tried on a skirt I came out to ask the employee if I had put the skirt too high or too low. I couldn’t find that same employee, but Tori did notice me once again and offered to help. Here she expressed her product knowledge. Thank you once again, Tori! After the fitting room I went to get another product and I was ready to be rung up. The customer ahead of me was doing an online order and I could hear it was going to take it while. Now for the third time, Tori noticed me and she hopped on the register to help. She was very personable and she shared about her interest in physical therapy. She was very pleasant, very helpful, and very genuine. She deserves five stars in so many categories of customer service. I might have given this store only one star out of five because it was large and it did have most of the products I wanted. But she saved the day and I give it a four. I am hoping that this store and corporate takes notice of what kind of customer service is being offered at this location and I hope that they recognize that Tori is a valuable employee. Honestly, she sets the bar for customer service. She would be a value to any company that deals with people. Tori, if I could have tipped you, I would have shown you my appreciation and hopefully have made your day like you saved my experience at this store. I’m excited for your future.

Express is a great store with high quality clothes came here and bought a sweater the store was real nice and clean and had friendly staff

I really like Express clothing, and apparently everyone else that wears a size 2 – 4 does too!
A friend and I were out holiday shopping and somehow, it always happens, I decided I wanted to shop for myself too… just a couple things… lol
I found a few sweater, I really love their sweaters. I grabbed two shirts also – one blue and one animal print. I found a wonderful little pink dress, but after searching through the display, nothing in my size – not even close! I then tried to find the same dress in red, then in blue, then in black… ugh ;(nothing.
After much more shopping around in Express I could not find anything in my size and began to feel «robbed» of the ‘one dress’ all us girls want…
Then I saw it, gleaming on the mannequin, a tiny little sequin dress. PERFECT! I grabbed the LAST xs and was on my way to pay… YAY EXPRESS!
I want to give them more stars, I do love their clothing; however, they are always out of my size. ALWAYS – which is my ONLY complaint with Express. The clothing is decent quality, the selection of styles is there – just not the sizes :(
Still catching up on my Xmas reviews… thank you for waiting :)
With all this said:
Stephani Smiles for Express ;)

They do not honor their return policy. I attempted to return a pair of jeans for an even exchange… I even had my receipt, however, they would not let me exchange.

Express is my fav clothing store to shop! I just wish that mens & women’s were still separate! I felt that there was more of a selection when it was just a women’s store. Not to mention I felt a lot more comfortable shopping and trying on clothes when it was an all women’s store. It doesn’t mean that there weren’t men in the store, but just that there weren’t as many men in the store. The women staff are always super helpful and friendly. I don’t really deal with the males who work here because they don’t seem to be that friendly. Love that I can find jeans that actually fit me! I’m short 5’4 mostly torso I have a small waist but a larger lower half if you know what I mean! haha But the jeans are awesome and they really hold up!

Yesterday i went to express, it recently became one store ladies and guys clothing. Since last time i noticed that JOSE, the store manager was very unfriendly, unwilling to help and he definitely does not know how to smile at his customers (not to mention its his job to be friendly and please his customers so he can have a job and provide for himself). Today its the same face i saw, he was helping a lady and was completely ignoring her. What a JERK. who does that? If he was helping me that way i would go spend my money else where. Its sad to see this type of customer service.

This review is for Express mens. I was in today. Found a dress shirt I liked and wanted to try on. I’ve purchased over 30 dress shirts from Express in the past 11 years and have been an Express customer since 1997. Moving on I asked an employee to try it on and he makes a smart ass comment saying «we have try on’s» ok I already know what size I am. I want to try on the one I’m potentially buying I say. He says «It’s our policy.» Well kid, I’ve been a customer since 1997 and I’ve never had a problem. He says «talk to my manager» I said ok. I proceeded to tell him the story and he doesn’t care. He doesn’t care that I’m a long time customer etc. He was condescending to me. I said you lost me as a customer. And he just walks away. Wow! Are you kidding? No apology nothing?! I asked what his name and he said Jose. Who knows if he’s lying or what. He’s the jerk with a beard. And the little metro employee with his peach fuzz on his face and life preserver vest… learn a thing or two about customer service. You two will never progress from your little retail jobs with those attitudes. Will follow up with the store manager on this matter. These degenerates need a crash course in customer service. I’m sticking to my Polo shirts and Levi’s jeans for now. Forget Express!

This Express is a great shopping stop at the Stoneridge mall. There always seems to be a sale (sadly you cannot combine with coupons) and usually stock in all sizes. Returns are easy and they have a good, free rewards program you can utilize to earn points towards savings on future trips. I would give them five stars but there typically are not enough cashiers for the line. They are always working hard I just don’t think there is enough staff for peak hours. Overall, Express is a stylish store that sells clothes that are great for work and play!

Their jeans run extra long. Im 5’4 and ¾ and have never been a «short» in my life. Size 2 is usually too short as it is, but these are an extra 4 – 6 inches longer than need be on me. I bought some online and when i called to see if they have a 2 short in 2 different stores i was told they don’t even carry short or long in the stores. Im sorry, if they offer short and long online i think they should also have them in stores to make for easier purchasing and exchanging. Annoyed. Now i have to exchange through snail mail and I’m super bummed i can’t wear them this weekend. 2 stars only because i love the jeans

I have a love/​hate relationship with this store.
I always buy things without trying them on then coming back numerous times to exchange them because of the wrong size or color.
I suggest try everything on before buying it to save yourself extra trips.

Love Express! and I am glad they finally started carrying more styles of pants in petits at this store. They tend to carry things that are in style and age appropriate for me (I’m 35), without being all slutty like forever 21.
Everyone is always helpful, without being obnoxious. They wait until I get a few items in hand before the infamous «can I start a room for you», which I appreciate, as I always try on a ton of stuff.
The clothes here are way over priced, so I don’t go here unless I have a coupon. They send coupons out regularly, so I always keep on in my wallet just in case I find myself at the mall. Great place to browse if you have a party or event coming up.

I’m always a fan of Express… however this location is a bit too unfriendly. Well not to be rude but the staff weren’t friendly and I sense that they void-​of course with helping customer.
The arrangements of their merchandise was very unorganized and needless to say I can’t find anyone to help me with opening a fitting room. The clothes were not neatly and properly placed. My first time? well it’ll be the last time.

Just came back for their buy one get one half off sale. Had all my sizes and the associates were all super helpful. Love this store.

Every time I come into this location, its another SMH moment. Doesn’t matter if its a busy Saturday afternoon, or a slow Tuesday night, this store is NEVER recovered! I don’t want to look for anything if your store looks like a horrid mess. And when I do bite my lip and dig in, nothing is ever in order, nor do I ever find my sizes. And forget about having someone come help you – you have to flag down help, and a lot of times, they don’t have great client service. Where is their CSL – I want to talk to THEM. Oh, I can’t tell who it is – well, there’s my answer right there.
At times, cashiers can be quick, and half the time, I feel like jumping back there and doing the transaction myself since I have ‘walked them through how to use the system – does Express not invest in cashwrap training since they left Limited Brands? WTF.
This is just a location to walk in, pay your bill (if you don’t mind waiting ;p), and that’s about it. I’ll go take my $$ to another location.

I feel grown when I shop at Express and I don’t feel that overwhelming ‘where do I go’ confusion that I feel when I shop at F21. Don’t get me wrong, I love F21! But who am I kidding, I cannot pull off half of the styles at that store anymore.
Express, you make me feel classy and complete. Specifically when it comes to my workday wear.
No other work trouser compares! I loooove the fit of your Studio Suit collection. One request, please carry more S sizes!!! S as in Short and Sexy!
Love your love your store,
Earlene

I love this Express. they always have my sizes (and a good variety of other sizes as well!), the girls are always super friendly and helpful, they have a lot of stuff that isn’t on the website. I’m not sure if its new or old, but its still cool that they have extra stuff to choose from!
I came in during the «buy one pair of jeans & get the 2^nd pair ½ off» sale, and I had a coupon code on top of it (from my coupon phone app!), the girl was happy to accept my coupon code, all I had to do was show her the coupon on my phone & she typed the code in & VOILA! I got a pair of the hottest skinny jeans, and then the second pair (I didn’t know it was on sale!), for dirt cheap! They have really good sales here, and always have good coupons & coupon codes available!
The jeans fit really well here, they’re stretchy & really flattering, have all kinds of different cuts, and they also come in «short, regular & long» length for those of us with really long legs… its nice to buy jeans that aren’t mistaken for being capri pants!