Soleil Tanning Salons

Drove by to confirm this place is closed. Someone told me Sole had been closed for 2 weeks. Just had to see for myself

This was my first visit to Soleil Tanning Salon and was a little hesitant after reading the poor reviews. I do not normally write reviews but In this case I feel it necessary.
I was greeted by Felicia and the Custome Service was excellent, she explained everything and did not rush me or try to up-​sell anything other than the standard up-​sell of a sales position. Al the rooms were clean with new bulbs!
They have a customer for life due to Felicia, Thank you
SandyM
Martinez, CA

Sad. Just sad. I bought a groupon here for unlimited spray tans, which weirdly enough, none of the rude & pretentious employees have ever seen before… Ok? Overall, the employees were MEAN and the spray tan machine is just lame, color is orange and uneven! Don’t waste your money. Customer service is your number one priority? Huh? How about hire some employees who didn’t have the nasty bug crawl up their butt! Come tan here if you like being treated with no respect.

Better parking here than at the Berkeley location. There is always a bed open but at least one bulb is usually out in any of their beds I’ve used and when I told an employee she didn’t seem to care at all. They seem to go through new staff rather quickly at all their locations… hmm.

I purchased a GROUPON for this business and ended up getting a full refund after my experience…
I went in today to start my month of unlimited UV Tanning. Constant upselling and extra fees. The employee said it was a federal fee… but, I just finished a month at another local tanning salon with no hidden fees or federal tax fees. Didn’t make any sense. I got an uneasy, dishonest feeling and decided to take my business elsewhere.
I understand Groupon and Living Social deals are discounted, introductory prices — but the way this business went about it was not right. Either include it in the initial price or have it included in the description of the offer. Unexpected fees are not a good way to do business.
I recently relocated back to the area and I have been looking for a place to go regularly… The location is right by my house and would have been perfect!
I guess I’ll keep looking…

This place is an absolute joke. I had been tanning here for many months until they really pushed my buttons. After several months of using their membership I took a vacation over a 3 month span. I told them to put my account on freeze which can only be done for a month, and when I returned they said that l owed for two months in which I did not use. I argued that I was not in the country for those months and they said if I give them my card information I would be ok to tan and it would not be an issue. After continuously coming in trying to use my membership I was told that I still have a balance remaining for the unpaid months. I spoke to the front desk girls (who have no blame in this and were extremely helpful.) and they said they would contact the manager. They even gave me an email to send a message for the manager explaining my situation. After about 6 emails I gave up and tried to have the staff get a hold of the manager to fix the situation. Over a 3 month span in which they continuously charged me for membership fees while I could not tan I had to come back
On a weekly sometimes day-​to-​day basis to see if the manager ever responded back
To them Or to me. Keep in mind not only was I being charged but I could not use my membership while I had this «balance» remaining on my account.
The managers in this place do not have any accountability for their jobs and do they give a damn about their customers.
I eventually finally got a hold of the owner over the phone who was rude to me and was angry that I called his phone.
After that I cancelled.
I own a business myself and never would I speak to a customer the way the owner did to me.
I would NEVER recommend this place to any of you.

I used to have a membership here and came in a few times a week. Never had a problem with staff or service but i will say that their tanning beds could use a bit more cleaning!

So disappointed. Just moved right around the corner from here and was looking for a new closeby place for spray tans and saw this was walking distance. I called and checked the price and it was a little higher than the other places I had called but the convenience was going to be worth it I thought. So I go down and get little to no greeting when I walk in and paid this 35 or some odd dollars, no explaination of how their machine operates or instructions on what to do and let me tell you it would have come in handy because this was like no other machine I had ever been and it was so cold and so loud and it sprayed so much solution I was drenched and dripping. With so much solution running off of me I had no idea how I was supposed to dry off and ended up with the worst tan of my life! Called the next day when I was too embarrassed to leave the house and the person I spoke to wouldn’t help me or even give me her name so I could speak with a manager! I will never go back there, which is too bad because I get my sprays once a week and it was soooo close to the new house– grrrrr! They just missed out on quite a bit of my money

I’ve been a customer at this location on and off for years, and I keep coming back mainly for the location, it’s clean and the beds are nice. Customer service is the worst! My credit card was charged twice and it was pulling teeth trying to get the extra charge refunded, it took months! I couldn’t even speak with a manager, all communication had to be done through email. If you want great customer service do not waste your money here.

Being a first time costumer I had no idea what I wanted. Thankfully the receptionist Antoinette was able to give me information I needed. I will definitely be returning.

Their many different options of ways to tan is impressive, that’s what first drew me in. I decided to go and check it out. I was shocked by the cost, it’s ridiculous! At the tanning salon I go to it’s $ 15 for a single (about $ 12 each when you buy a package.) This place charged me damn near $ 35 just for 1 session. I was about to just leave when I heard the price but I thought well maybe it works really good if it cost so much, but no.
I will say that the girl who was working there was very friendly and was quick to help me when I walked in the door but that’s not worth an extra $ 23!

If you are going to tan here do NOT do their spray tan. It’s $ 25 before noon and $ 30 after, which would be a reasonable price if their product worked. Unlike other salons that have Mystic tan, they do not have different spray levels depending on skin tone, it is just a clear solution. The results were extremely minimal and it was an absolute waste of $ 25.

Ive been visiting this and their other locations on and off for the past 4 – 5 years. They have good beds but horrible staff. Having lived in Oakland while working in Concord I was able to visit both locations at any time! For a couple weeks before my vacation in August I was in there religiously, the girl at the front suggested I leave my ultra expensive lotion at the front… I mentioned I visit the other location also but she wouldnt let up. Now I havent been back since but when I went in this last week with 4 tanning sessions left she told me that I hadnt been there for a while so they threw out my lotion!!! Apparently it expires in a year so all they can tell you is sorry! I know for a fact it wasnt a full year — I will NEVER be back! So many of my girls Ive brought in here, even family members… not anymore!

I was originally going to give this tanning salon and the company a big ZERO.
On April 19^th a co-​worker recommended Soleil Tanning Salon. I called at approximately 3:40pm that day inquiring about package rates/​times/​drop in cost etc. While I understand the staff member may have been busy, I would preferred her telling me this instead of asking me over and over again to repeat myself because she was talking to someone else that was in the store with her. After about 3 minutes of her asking me over again what information I wanted she then asked if she could put me on hold to assist someone with lotion.
I was ready to look elsewhere, however, knowing that a teenager was probably trying to work her first job I decided to write to the management team. I was SHOCKED to not get an email but a phone call. I hadn’t left my number on the email; however, it was my work email address and my work location so the manager did a little research and called me at my work to discuss how she could help. She of course apologized and gave me all the information I needed. I was then relieved that I was picking a tanning salon that DID care about its customers. If I’m spending $ 39.99 anywhere monthly for 6 months ($ 239.94 + lotion) then I’m going to want goo service.
It’s been a few weeks since then and finally had time to actually visit this location, sign up and was very happy when I was there with the girl that helped me last night (5.3.11).
I would give this location 5 stars, however, to no fault to their own they do not have a large selection of beds — 3 to be exact, a lay down, a stand up and a UV scan ($ 30 a session), and then the spray tan. I guess I have been spoiled with many options at other salons.
Either way I WOULD recommend this location and its other locations.

Great customer service every time you go in. Beds are older, but work — no issues there. Hrs of operation are thee best.
Only complaint is package deals, not always the best, but it is a good tanning salon

I like this place! I like the girls who work here — they make me feel like I’m an important customer every time I go.
I like that there are radios in every room, and that some of the rooms have iPod adapters so I can listen to my own music.
And I definitely like that there are different beds and different heats. If you want to go and work on a subtle glow, you have the option rather than just browning to the point of being well done.

Okay, I love the tanning salon, it is simple, the workers are pleasant but I have to agree with everyone who made a comment about their monthly plans. to get this owner to stop withdrawing money from your account after you have followed all the rules to cancel is unbelievable. You have to track him down, usually at his Oakland location and then he usually refuses to talk to you and then you have to threaten to dispute the charges with your bank before he will finally stop.
If it wasn’t for that. this business would get a higher rating. but this alone is a PAIN

I’m giving this place 2 stars because the tanning wasn’t half bad, the girls that work there are sweet hearts (for the most part, there are one or two who pay no attention and more than once i’ve walked in to them flirting with boys, i get it i was that age once, but don’t ignor the customer). A couple even knew my name after a couple visits. I got a decent tan, but their beds were only mediocre. The main reason they are getting such a low score is because of their CANCELLATIONS!!! I wanted to put my account on hold for financial reasons and emailed the cancellation people THREE times to put it on hold. Every time i asked for a confirmation. I never received a confirmation. I’m so fed up i just emailed them to cancel it for good and from here on out i will definitely be taking my tanning elsewhere. Very very disappointed.

This place deserves 0 stars but I gave them one only because I did get a tan. But in every booth the stereo was not working so that sucked.
To cancel your membership they tell you to send an e-​mail from their site. But they never cancel it! They kept charging me for the next 4 months with a ton of e-​mails and phone calls where every single person would claim they couldn’t help. What a horrible way to run a business. I will never recomend this place to anyone.

So I had never tanned before going to this place. My best Friend and I went in and asked about their services. The girl was helpful but not by any means extensive in her explanation of what the best tanning tricks and tips. Since it was our first time both of our tans were free. I went ahead and bought a package ($ 39/​month for unlimited tanning) which got me a discount on the tanning lotion.
The individual rooms are nice, cleaned after every tanning and have great little radios.
After 3 months of paying and only about twice a month I finally got serious and started going every other day. About two weeks in I talked to a friend who had developed skin cancer and warned me to stop. She stated that her only regret in life was not having taken better care of her skin.
Needless to say I am going to give up my monthly and try the «Magic Tanning» spray on booth.