Villas at Chase Oaks

I’ve been living here with my husband and kids since 2011. I like the neighborhood, it’s clean and safe, but I’m scared to move out because everyone I know who has moved out of here has been charged out the butt. When we moved in, the previous renters stopped by to make sure everything they said they were charging them for got done and warned us. This summer they decided to raise our rent (we’re now up $ 130 from when we first moved in), but basically took away all of the amenities when they decided to renovate the club house and pool… in MAY! I found out from a neighbor that they will reimburse us if we go to oak point, but she was supposed to keep that a secret because they didn’t want everyone to know this. The point of amenities is that they are supposed to be on site. By the time the pool is ready it’ll be way too cold to swim, and you can bet we’ll be out of here when our lease is up (which will be before it’s warm enough to use the new pool.)
P. S. there’s a spider problem.

I knew something was up with the manager, Tina. She is very off putting and seems like an actress. The other reviews are completely correct when they say the staff changes often. The greeter they have currently has been working there 3 weeks and she offers little to none information. They offer to cut the admin fee and deposit in half (making them $ 50 each) if you turn in application with in 24 hours. Seems so sketchy. There is a reason they are running a special. Clubhouse is currently being remodeled and there didn’t appear to be anyone working on it so I doubt there is any amenities for awhile. I was never offered a tour or any real reason why I would want to rent from her. Thank you previous renters for reviewing. By doing so you saved me from dealing with this scam artist.

Just avoid this place altogether. if you do decide to move here never pay more than $ 50 deposit especially if you were dealing with that black lady Kim she will not give you a receipt and she will pocket the money for her welfare habits they do not like anyone they will nickel and dime you to death even if you hire a professional cleaning crew to come in and take pictures when you move out they will find any excuse to charge you for any amount of money I’m currently in litigation with these people the money does not matter to me the principle of every matter always matters to me I will be victorious you can count on that the drug deals I’ve seen in this complex are beyond my belief have a good day you can always do better than Villas At Chase Oaks I promise you that my friendly Americans

the treatment i received by the manager of this property tina passanger!!! is why i give it 1 star. she speaks to people like they are incompetent and shes a know-​it-​all. never walked into a property and felt the tension as soon as you walk into the leasing office. i was in there waiting to be shown a property and was appauled by how she was speaking to someone on the phone, threats, raising her voice, i was very uncomfortable didnt even stay to look @ the apartments, major turn off! she needs to go — no one will lease there with that behavior!

The treatment I received by the manager of this property is why I give it 1 star. If this terrible behavior trickles down to the staff, I can only imagine the treatment current residents and property maintenance receive. I would recommend avoiding this property!

Constant leaks in the ceiling and fixtures, and the incompetent management couldn’t care less about your problems. Tina (property manager) will bleed you dry at move out, so make sure you don’t leave so much as a crumpled piece of paper on the floor when you leave, otherwise she’ll try to tell you it’s going to cost $ 500 to hire movers to clean it out. Run away, run very far away.

This message is for anyone that rented from Villas at Chase Oaks Plano Texas 75 023
AKA «Villains At Chase Oaks»
I am a renter of 2 years from them and had numerous problems from day one.
1. Apartment was shown to me dirty and the carpet was going to be replaced I gave them my deadline to move in 2 weeks and signed a contract and paid all deposits. Upon moving in I was told they did not replace the carpet because I had dogs instead they re-​colored it and if I wanted new carpet I would have to wait another 2 weeks.
2. Upon showing me the property the main thing I loved was cable in the workout room so I could watch Discovery Chanel while I walk on the treadmill. I moved in and shortly after someone stole the T.V. or so the manager Tina P. said but the maintenance woman told me it was broke and they were waiting for a part or a replacement T.V.
3. The hot tub was another selling point as I have back and feet problems and have to soak daily. Upon moving in I went to use the hot tub and there was a sign on the door OUT OF ORDER. I didn’t think to check it before when they were showing me the place because there was no sign on the door. When I checked the next day I found they had taken the sign off during the day to show it to perspective renters. After complaining I found out the hot tub had been broken for 2 months prior and the repair took an additional 2 and a half more months and several complaints for them to fix the hot tub. Also the Hot tub only worked for a week then broke again for another month. This was a continued theme throughout my time there.
4. The hot tub and the pool were close by the city once a week being closed for the one day they inspected for unhealthy water conditions in 2012 2013 (I have applied for records under freedom of information act).
5. The manager talks down to you and tries to bully you, so many employees have come and gone and every one of them left in tears.
6. Everyone warned me that when I moved out I was going to be gouged and would have to pay big money for falsified claims of damages and cleaning expenses for a grand total of 1475.00.
I have found over 60 complaints online and they all say the same thing if you have had a problem with them or are currently having a problem with them. Please contact me
I would not wish this place on anyone.

I have lived here for almost two years and I absolutely love it. My husband and I live here with our 10 month old and we have never had any issues. Its a safe and family friendly environment. THe office staff are very sweet and understanding. They will work with you in any situation! Make this your next home!!!