Legacy Grooming

I love Legacy Grooming! Great customer service, great work and all my dogs loved/​love it there.
I moved to Plano, TX in 2007 and I had a shih tzu/​poodle mix at the time. I finally found Legacy Groooming in 2008, after trying several different places that quite honestly did a horrible job on my Lesly.
My shih tzu poodle Lesly always looked amazing and Legacy Grooming even accommodated my Lesly and I when she got old and would have her all done within an hour since she became an old lady that really just slept a lot at that point and was very ill with several health issues. My Lesly passed away in 2013 and I eventually got two other dogs a boxer Luna and a Pomeranian Lucky and I take the both of them to Legacy Grooming. The staff has always been friendly and they were also very sympathetic when I told them about Lesly’s passing. They take care of my babies and do a great job every time; I’ve never been disappointed and I will continue to take my babies to them. I’ve been a loyal customer for 8 years and I trust them completely with my beloved pets, my dogs are always happy when I go pick them up. I love you all at Legacy Grooming keep up the great work.
Elizabeth C.

They usually do a great job but my bichon hates it here. One time I picked her up and one ear was 1 inch longer than the other. Friendly people but not going back because my dog is scared to death to go in. We go to Pappy’s now but not the greatest cut for a bichon. Looking for a new place.

I’ve brought my maltese to the Plano location only for 2 years now. Butters is susceptible to matting around his ears and by the legs. When I first began bringing him in, they were blunt with me in how short they would have to cut his hair due to the matting, and made sure I understood it would cost extra to get them cut out. They break down the prices, upon request. I can appreciate that. Nowadays, they have me down in their flash card system with Butters’ name, breed, and grooming services I prefer: puppy cut, short ears, bathed, and nails filed. (Although, they did keep forgetting to shorten his ears, but that’s minor and I ended up doing it myself).
It’s pretty affordable ($ 55 for a good hair day). They truly love animals and try their best to be accommodating. If you are honest with them about when you are available to pick your fur kid up, then you should have no problems. I always make sure I’m available a good two hours after I drop him off. Some days he will take longer, others, he will be done in an hour. It all depends. You wouldn’t drop your human child off at a day care without an emergency contact and expect them to wait all day for you to pick them up, so why do that to your dog or cat? I get that there are isolated incidents, but Legacy Grooming in Plano have always been understanding and honest with me.
Have you ever tried grooming your anxious pet alone? It sucks. They’re wiggly, cranky, and generally hate life. A couple times, Butters got nicked on accident, but they were up front about it and showed me while I was checking out. Integrity. I understand accidents happen and Butters was okay, ultimately. I continue to recommend Legacy Grooming to my friends and family.
*They earned a star for squeezing him in for a last-​minute grooming before I left him at my parents for a weekend trip, even though they were admittedly slammed due to the impending holiday season. I picked him up in four hours on my lunch break and meekly attempted to thank them by giving them a cookie tray from Sprouts.*
Eternally grateful for the great customer service & talented grooming services. Try them out and enjoy the perfume/​cologne and bandana finish!
Pro tip: They do accept walk-​ins, but be sure you always call ahead to see if you need to make an appointment!
–xoxo

We brought our Shi-​Chi here twice and we’re pretty satisfied. They’re always very nice and make sure they perfect the way you’d like your dog groomed. They seemed to be appropriately priced, maybe a tad pricey, but it’s worth it. Id recommend this place to anyone.

I’m surprised by the negative reviews and horrible pictures. We went in today for our first time and I came back to a very happy girl looking like a whole new puppy! Friendly staff also! No complaints! Would be nice if they had some kind of rewards program.

I, too experienced the exact same injury to my pet! Please be careful with your «loved ones!» $ 500 for the vet bills later my dog finally received relief from the exact same reaction shown in pictures of the other reviews!

Unbelievable! I took both my dogs in, one for grooming and one for a bath, and gave them explicit instructions on what I wanted. They even confirmed what I told them and wrote it down as well. When I picked up my dogs I noticed that the one dog that went in for JUST A BATH had been groomed as well. They cut off her eyebrows, cut the fur off her feet and tail. I told them she was just in for a bath and trim toenails. She looks horrible. My other dog had all the fur cut off her tail as well. I specifically told them not to cut her tail. Legacy Grooming does not follow instructions and they do what they think is best. It seems like a meat market when you drop off your dogs, very noisy and unorganized. I will not be going back. Very disappointed.

I took my pup here a few times and their service was usually great. However, the last time I got her groomed, her ear got clipped and was bleeding for days. I don’t intend to go back…

We have 2 cocker spaniels and 1 field spaniel, so 3 dogs at the groomers is not going to be cheap. With that said I find the rates here very reasonable. All of the staff here are so sweet, they refer to the dogs as «babies» and always make sweet noises to them. I cannot say enough how great these folks are. We have taken the dogs here since we moved here 3 years ago and I would recommend (and have) to anyone. Everything about the experience is good, they accommodate early appointments and have the dogs done in under 2 hours, they know my name and recognize the pups and as I said everyone is so sweet.

If I could give this place 0 stars, I would. I’ve been going here for years and it wasn’t until the past few times that I’ve been disappointed. TODAY was the nail in the coffin and I will share my (long winded) experience in hopes people will wise up and go elsewhere!
Dropped my golden retriever and black lab off for grooming and typically I pick them up around ¾ pm each time. They’ve shaved my golden the past few times and even though I’ve made them aware of a skin growth, she continues to come home uncontrollaby bleeding because they failed to listen.
Today, I had a work meeting and wasn’t able to get to my phone until 2 pm. Upon checking the 2 voicemails and 3 missed calls, I drove Nascar style to the groomers because they’d locked the doors AND MY DOGS in their shop, ALONE, in the DARK, with NO WATER, NO FOOD, and we were left to assume they’d be available for pickup the next day (this leaves them in the kennel for 19 HOURS). They closed the shop early because they had a cancellation (no surprise) and the owner didn’t want to pay his employees the $ 15/​hr because «that’s $ 45 extra he would have to pay because of ME».
When I called for him to meet me, I could sense the annoyance in his voice– how dare the OWNER have to drive a few miles to convienence his CUSTOMER! Upon arrival, I told him he’s lucky my husband wasn’t here and his response was «Oh, I’m lucky am I? I’m mad too, you’re not the only one» He let’s me in and I say I’m not happy and that I don’t want to pay. In a back handed way he basically says I don’t get my dogs unless I pay. $ 70 for the BATHING of 2 dogs who still smell like shit.
I throw my card and get their leashes. He swipes the card and explains how he didn’t want to pay his employees to stay, that I would cost him more money. I kept telling him to give me my dogs, I don’t care. This continued, his HORRIBLE snarky comments and don’t give a shit attitude carried on and we stormed out.
I have NEVER felt more upset, angry, and dissatisfied in my life. If it costed me $ 70 to get the word out on how HORRIBLE this place is– the owner, the work– it’s money well spent. And might I add they don’t ask for shot records? Hope you all have your dogs vaccinated! Ugh.

I’ve been taking my shih poo Allie to Legacy Grooming for three years now and love this place! It’s true at times they do have a lot of dogs but I’ve never had any issues. The staff is friendly and Allie comes back looking cute and happy. They always ask me up front if I want to get the same cut as last time or change it, since the weather is getting warmer finally I asked to get her hair shorter which they did perfectly. Very satisfied customer! Would highly recommend them :)

Terrible horrible place!!! They cut my dogs nail too short they made him bleed and when I went to get him he has blood all over the side of his body. They said he moved but I know my dog. He is a lazy bulldog that gets plenty of baths and never had an issue before! Liars and inexperienced. DO NOT GO HERE UNLESS YOU WANT TO RISK YOUR DOG GETTING HURT!

I’m updating my review since I decided to stop going to this place. The last 2 times I brought my Maltese in for a groom, they got water in his ears and he had an infection each time. I did requested with the groomer to make sure and put cotton balls in when bathing him but I guess it was not taken care of. I was very disappointed and from then on had taken my business else where.

Terrible Experience!!!
Horrible place that did a horrible job on my two dogs! Terrible uneven looking hair cut and my Pom got so many scratches on his tummy! They gave my dog back until I pay and they said nothing about the scratch on his tummy until I realized it. And they said they are sorry about it and put medicine on it and that’s it!!!
NEVER AGAIN,!!!

I am going to try and keep this as short and to the point as I can but still get information out there.
I took my Golden Retriever to get groomed, (not a first time customer) at Legacy Grooming at the Plano location. A few days afterwards I noticed dried blood under his ear, (those who don’t have a Golden, they have floppy ears and you have to lift them up to see inside) when lifting up his ear and looking inside I noticed he had cuts on his ears that had started scabbing up already but you could see that the bleeding was from nicks/​cuts. I then started looking closer at his entire body and found 2 other areas that had similar nicks /​cuts and bloody, one on back of his head/​neck area and one on his tail. I used hydrogen peroxide to clean the wounds and Neosporin to help with healing.
On the next business day that Legacy Grooming was open I called and asked to speak with the owner and was told she had left for the day so I left my name and contact number. I did not hear back from the owner but at 4:00pm the following day I had a message from an employee. So at 5:00pm I decided to go there in person so I could show them the photos of my dog. I explained the wounds and showed my photos to the employee and was told that the wounds could not have been from the grooming and was asked repeatedly if my dog had a skin condition that I was unaware of that would have caused this? I told her no he did not and these were not there before I brought him in to be groomed and asked for a refund and more importantly to talk with the owner so this did not happen again to another dog. I was told that the person who groomed him said that he did not cut or nick him during the grooming and again was told that it looked like a skin disorder and if I wanted to pay to take him to the vet to look at the wounds and if they wrote a letter saying that the grooming caused this they would decide on a refund then.
I went home that evening and emailed the owner and attached the photos with all the above info. Another day later I received a reply stating basically same information that the employee said but also added that it appeared to be caused from a flea infestation. I replied back saying again that my dog does not have a skin disorder and he is on monthly flea and tick medicine, we live in an apartment so he is rarely outside and has never had a flea on him in his life. I again was told they would not give me a refund and asked to pay to take him to see my vet for a letter. So I was basically being told that I am a liar or at the very least a bad pet owner that was unaware of fleas and/​or skin problems and I need to «prove» that grooming caused the cuts.
By the timing of the last email back (almost a week later) from Legacy Grooming the wounds on my dog were already healing because I was cleaning and applying the Neosporin to them so taking him to the vet did not seem logical and I am a single working parent and could not get him there before the weekend.
Whatever happened to good customer service? Doing the right thing? Trusting in people? I trusted them to take care of my dog and when they did not do that I felt I deserved an explanation, an apology and a refund. Instead I got treated like a liar that was trying to get a free grooming. Shame on them and for what they did physically to my dog and morally to me. My advice besides NEVER going to Legacy Grooming is make sure you look your animal over from head to toe BEFORE you leave a groomer to make sure they are ok.

We’ve taken our dogs here 3 times now. The staff has always been friendly both on the phone and in person, and $ 100 for a full groom for both our dogs is a good price. They’re also happy to use a different shampoo for your dogs if you bring it with you.
I’m still a little unsure about them though. My Miniature Schnauzer has sensitive skin, and is prone to hot spots. I tell them this each time I drop him off. Not to shave too close, etc. And it seems like every time, shortly after getting him home, he has a hot spot flare up. In multiple spots. I don’t know if it’s just coincidental or if they aren’t sterilizing their equipment properly in between grooms, etc. Next time I’ll probably ask that they do that and see if it makes a difference.
The other thing is that I suspect they sometimes use the excuse of «Oh, but they’re matted,» to justify actually just being too lazy and/​or rushed to take the time to brush out some tangles, and decide to just shave it all off instead. There was one time that our Havanese was legit slightly matted, so okay, I understand — but also another time we had just brushed our Miniature Schnauzer not but two days before being groomed and he came back with his skirt and beard gone. What?
So, I’ll probably give it another go here. But I’m considering trying La Pawz.

I was quoted $ 55 for total grooming.
I picked up the dog, and she didn’t receive a flea bath or had her nails trimmed.
They charged me $ 90.
The haircut was subpar. They might have spent all of five minutes on her.
Friendly staff, but everyone who works there looks like they may have spent a minimum of five years in the pen. Nothing wrong with a little prison time, however it doesn’t give me the warm and fuzzies.

First groomer I’ve called in the 7 years I’ve owned a dog that didn’t require shot records or vet papers… This should’ve been my first clue. Desperate for a haircut, I brought my dog in anyway.
The receptionist immediately stuffed him into a small cage and, without looking at him again or touching his hair, she and one of the groomers exclaimed: «His hair is matted, we must completely shave him.» What? I get my dog groomed regularly and I know what mats look like. He doesn’t have them. When I expressed that maybe we could compromise with a «short but not shaved cut,» the groomer replied that «There are grooming places on every corner, and you’re welcome to take him to any of those.»
I think this story speaks for itself.

My poor Maltese. They clipped his belly raw! Red and bleeding. No excuse for that
They will be getting a call from me in the morning.

I have been a customer for 5 or 6 years and today I saw the dark side for the first time.
They have always done quality grooming. Today at lunch I took my Golden Retriever in. I knew they closed at 5. It is stated on their website. They called my ex wife to tell her my dog was ready. I couldn’t leave then. They called 4 times in all and the last time she yells, Where are you? It is ten till 5. I got there and we were both upset. The Open sign was still blinking. I am the customer though and there are lots of groomers who are nice and want new business. I was going to give them the courtesy of contacting them but they have unhooked the contact button. It now is an ad for their new location. I would love to give the benefit of doubt but for now I am seething.