Classy K9 Cuts

This business has NOT CLOSED! It is now called CLASSY DOGGIE CUTS so it can be found more easily! It is under new ownership by staff which continues the magnificent grooming I’ve experienced! I have taken my 2 standard poodles there for about 5 years, and couldn’t be more pleased with the grooming for my poodles! I made the mistake of taking them someplace else and realized that it was worth the extra drive for the extra care and professional service.

I was happy to read this place had closed, because after two visits (and after my initial Unilocal review), the service and my happiness plummeted. My dogs became terrified to get their hair cut, and they seemed downright traumatized when I’d pick them up. My poodle came back unevenly cut twice (Really, Roberto? You’re supposed to be the best), and my schnauzer was cut incorrectly as well. When I mentioned it to the lady out front, she blew me off and then when I said something to Roberto, he told me I knew nothing about dog grooming and was confused as to what I was asking for. Right. I’ve had dogs for 14 years… had them groomed every four weeks… I couldn’t possibly be able to tell you how I want my dogs cut.
After that last visit (only went there three times, thank God), I was so angry I shook the whole way home right along with my dogs. Took them back to our old groomer, and we’ve all been happy ever since. Why I left that place I’ll never know… but I won’t leave them again.

This review is for the Classy K9 Cuts on Legacy. I called to make an appointment to have my dog groomed and Roberto answered the phone. He was indignant and rude to me when I asked him if «Alma» had time for a grooming on the day I called. I had been to this location frequently and I have never spoken with Roberto before. I took my dog for his appointment and when I dropped my dog off there I asked Roberto if he took over this location. He was rude in his tone and behavior and told me yes. I asked to speak to Alma and he told me I couldn’t speak with her because she didn’t speak english. She did come up to the front on her own and I explained how I wanted my dog cut. When I came back to pick up my dog Roberto once again was lacking in customer service. I am never going back to this location again. I didn’t recognize any of the groomers in the shop that were there before.

Over the past 3 years they have always done a good job with my lab/​collie mix.

Very happy to have found a groomer who does a good poodle. I was worried when they said it would take 2 hours (I have a standard poodle) but was pleasantly surprised upon returning. My dog looked good, smelled good, and the groomer had respected my requests. I checked all over and gave him a close inspection and they did a great job in under 2 hours.
Roberto is the groomer that I was told to request for poodles and I’m happy that I went with him.
I’ve seen all of the pictures on their website and ALL of the poodles on there have terribly awful short tails… you’re not supposed to shave that much of a poodle tail, it looks ridiculous. When I checked my dog in. I very specifically told him to shave only where it had already been shaved… that I prefer my tail as it is. He had no trouble obliging and he came out looking great. (Clip standard is to shave the base of the tail… NOT half of the tail) The rest of the photos that I saw, tails aside, were beautiful which is why I went with Classy K9.
The price was reasonable, of course I’m used to San Francisco prices so I don’t really know how it compares to the area. All I know is that its a lot less than I’ve been paying so I’m happy.
The place was very nice and clean. It appears that this location is closing soon so I’ll be trekking the extra few miles to go to their Frisco location when they move since they’ve earned my repeat business.

I agree with Emma, the owner, in particular, behaves as though she is doing you a favor to provide a paid service. She is unprofessional saying to me, «I’m not trying to be a shit.» Excuse me? There always seems to be some kind of issue. She told me it would take her «all day» to partially brush out my 8 POUND dog. I replied that I could sit and brush him out to get ready for his bath, but then she replied that he would miss his appointment. Huh? You just told me you’d be brushing him all day…
Well Unilocalers, the details of this scenario don’t matter. The bottom line is the staff, led by the owner, who marches around like the Grand Poobah, is reactionary («all day»? 8 pd dog), rude, and unprofessional. The receptionist did pick up the dog crap my dog left at the door; guess my dog voted on this place too.
Try them if you like, but mark my words, you will see this behavior and have to find a more suitable establishment.

Have been coming for a while, they used to be gentle with the dogs but they were always somewhat rude! Last time my dogs came back bleeding and crying. Went back to talk to them about it and get a refund. They were incredibly rude and have no customer service skills. When I tried to tell him I understand accidents happen but the lack of customer service from the receptionist was even worse he gave me a refund rudely and told me never to come back after I said I won’t bring them back again when he offered free next cut. ! Which I see where she gets her rudeness from! horrible service!!!

The groomer was so rude to me and called me a liar, so I just took my dog and left! Will not be going back there ever again!

They are fast, and give an awesome cut, but my dog shakes in fear every time we go there! They are very fast and I know that they go above and beyond for hard cases, but I’m not really sure that they should press through if the dog isn’t comfortable. I have a feeling they get the job done but at the expense of the emotions and well being of my dog. I won’t be bringing him back.

I made an appointment at Classy K9 Cuts after checking out a few reviews online. They were courteous and professional on the phone, not rushed or distracted at all. True to the other reviews, K9 Cuts was quick and not ridiculously priced.
My husband took our Miniature Schnauzer in at our allotted appointment and he was groomed, clean, nails trimmed and ready within a 1 ½ to 2 hours! Considering that my schnauzer had to be shaved, he didn’t look as awful as I thought he would look! (He had a few too many mats that I couldn’t brush out due to an encounter with those small burrs) Any funny looking business is the dog, not the hair cut. Most importantly, he came home HAPPY! My dog is usually the angry dog leaving the groomers, but he was very happy go lucky when he got home! We will definitely be going back. Hopefully it won’t take ages for him to grow his miniature schnauzer do back.

I finally found a great (and affordable) groomer for my dog! I could tell he felt at ease with the Classy K9 Cuts staff and didn’t cry like he did with my previous groomer. They bathed AND groomed him in about an hour and a half! That’s an amazing record! He smelled great and was so soft and fluffy when I picked him up. Check them out!

I own a 9 year old pomeranian that had some very serious mats in her fur that was pulling at the skin. I usually groom her myself but lately she’s been more irritable and will nip and growl at me when I’m trying to cut her mats. I took her to another groomer on Coit & Parker where I had a HORRIBLE experience. My dog got feisty and almost bit the groomer, and so they refused to groom her. This made me really hesitant about taking her to a groomer at all, but I knew I really needed to get those mats out.
I found Classy K9 Cuts online and as soon as I walked in, I warned them that my dog will potentially bite. As serious as I was about this matter they looked unconcerned. The woman told me that they’re familiar with pomeranians’ temperament but they’ll use a muzzle if they have to. In the end no muzzle was needed and she came back happy and smelling good! The cut looked perfect on her and it was at a very reasonable price. They are so knowledgeable about their job and good at what they do. Even though I didn’t use a professional grooming salon before, I take my dog there all the time now.

I’ve been bringing my poodle here since we moved to town six months ago, and I’ve felt no need to shop around whatsoever. The prices are great, and I feel good about supporting a small business vs. some conglomerate chain. Not to mention, they do a really superb job with the grooming. It’s easy to see they have plenty of experience with poodles.