Courtyard Dallas Plano in Legacy Park

I stayed here with colleagues for meetings in the immediate area and the rate was $ 189+tax. For that price, this was not worth it. It was a clean, basic room but for that price i would expect more amenities and an upgrade on the basics.
The Good: Service — front desk and food/​kitchen area folks were very friendly and professional. Room was clean. Hotel is positioned well to local businesses and highway interchanges. Quiet hotel.
The Not Great: Upon entering my room there was a very distinct odor of pest control which gave me a total headache all night and made me constantly wonder why. The rooms have been «remodeled» but clearly only the walls and some of the furniture — it’s more like a «motel» feel (again, if i wasn’t paying $ 189++ I wouldn’t really have an issue). Hotel was overall very hot. The room themostadt did not cool the room sufficiently. The bar/​café area was also very hot, when i ordered coffee in the morning i felt bad for the workers there as they had three fans going back there and it was still horribly hot.
If i come back to the Plano area i’d likely stay at the Marriott Plano which even though is farther, it’s a step up from the Courtyard, and offers rates that are equal or less.

Typical Courtyard as in quality staff and rooms. Why not 5 stars? Just fell short in some of the items in the room and the grounds. Easy fixes if they looked.

Had a really pleasant stay here– got a fantastic rate through
and saved $ 35 a night over the Wyndham I was booked at. Everything was clean and organized, staff was friendly, beds were super-​comfortable-​felt like Tempurpedics and feather pillows. Only odd thing was that I had no idea there was a mini-​fridge hiding inside the cabinet under the TV… that might have come in handy!

This is just like every other Courtyard I have stayed in lately and that’s a great thing. I’m staying at a Courtyard because I know what to expect when I show up in a new city.
Therefore what’s good for you to know here is the hotel is quiet. It was pretty full the evening I was there and I heard nothing from the other rooms.
The staff is very friendly but again that seems to be a standard at all Courtyards.

I stayed here for a team meeting for a few nights. Our entire team was here so I got to hear that something you would like to request if possible is a room on the back side of the hotel. The front side is close to a major road, and they were up all night because of the noise. In these rooms, they do place earplugs, but most were afraid of not hearing their alarm.
My experience however, was very good. I was one of those with a room on the back side of the hotel. The staff was super nice and playing a game on checkin to earn extra Marriott points. They have their own café were you can get Starbucks coffee and breakfast and dinner. They also have a good selection of beer and wine.
The beds were comfortable and my room was just the right size. The TV was a little awkward from the bed because it was close, but from the couch it was fine. They have a heated outdoor pool, and jacuzzi. The only thing that was a little weird was the gym. You have to walk outside by the pool to get to it. It has 3 treadmills and 1 eliptical, along with free weights.
A note, is from the airport a cab ride is expensive, between $ 50 and $ 60. It might be more convenient if you’re staying for a few nights to get a car. The closest restaurant is about half a mile, but not walkable due to the highway.

This is a really nice hotel, and I’m not sure why people are dissatisfied. There is a bar and café inside the lobby, which is nice. There are booths with personal tv’s, which is a nice touch. The rooms are compact but clean and comfy. There is a jacuzzi in the middle of the property, that also happened to be directly outside our patio. The bartender, Mel, is a character.
Come stay here, everyone!

Very clean rooms and very, very comfy beds. Hallway carpet looked fairly new and was clean. the front desk staff were all very friendly and efficient. The pool looked clean also.
There was no microwave or fridge in our room, but there is a small café area for sandwiches, salads, etc, in the lobby. There is a microwave in the lobby I believe for you to heat up frozen dinners from the 24 hr food pantry. The pantry has sandwiches, water, sodas, cookies, chips, etc. (pricey, but convenient)
I didn’t get a chance to make use of the shuttle that takes you to the Legacy Shops, a trendy shopping area. I believe i was told they will drop you anywhere in the 5 mi radius, (there are malls nearby), and pick you up when you are ready. We really enjoyed our stay.

This is the 3^rd time I have stayed at this location. it is conveniently located to everything I need including my job. The rooms are nice and clean. The property was very clean and the front desk staff were great. My only issue was the screen door on my sliding glass door has the screen almost completely torn so leaves blow in as well as bugs and the door won’t stay on the track. Personally, I love to keep my door open so for me this is a bit of an issue but certainly isn’t a deal breaker. I would definitely stay here again. I also love that the Courtyard is less expensive than a regular Marriott and you get free wi-​fi as where with Marriott, you pay more for the room and get charged for wi-​fi. I would definitely recommend this property.

Overall, not super impressed with the hotel. The service was really sporadic and was great at times and not so great at others. Overall, I was much more satisfied with my experience at the Westin (AMAZING service, everyone was soooo nice) and at the Residence Inn (the rooms are gorgeous). Here is a breakdown of what I mean:
Great:
–shuttle driver was super sweet! a friendly african american woman (can’t remember her name was right now :(tho)
–thought i lost my wallet and a couple folks at the front desk were scanning around for it even without me asking
–the man working the restaurant grill was personable and worked with great urgency
Not Great:
–had a couple bad customer service experiences that i won’t elaborate on, but basically dismissive and kind of rude
–rooms are really really subpar; i know this isn’t the ritz, but the sheets were kind of rough and overall the room looked cheap; had an astronomically better room at residence inn for an even lower rate
–food in the restaurant downstairs was ok, nothing spectacular
–the «business center» was not actually a room but just a couple computers and the computers were sooo old it wouldn’t load Gmail… COME ON that is pretty old…
Overall, I have stayed at 5 different hotels in the Plano area, and although this one wasn’t terrible, i would have to say its my least favorite of the bunch.

$ 179 a night at the discounted early booking rate.
Girl at the front desk was very nice, efficient, and fast. I appreciate that. Once I walked away from the newer looking lobby is where things started to come apart.
It is obvious that the rooms haven’t seen a remodel since the early 1990’s. The carpet is dated and doesn’t look great, the furniture is worn out and kind of ratty and on the cheap side, and the bathroom wasn’t all that clean. My room has a really weird layout where the TV is directly to the left of my bed. You have to lay on one side and only one side if you want to watch TV, who in the hell came up with that idea???
$ 179 was far too much and it has taught me not to stray too far from my tried and true Holiday Inn Express hotels. IHG properties I’ve found to be some of the most consistent…

Such amazing customer service. I just stayed here for 18 days. Didn’t have one bad day. There was a big mix up where they thought I was paying for my stay and not my company but it was quickly and professionally resolved.
The bartender was amazing. The bar is only open Monday-​Thursday but it doesn’t matter since there are so many bars within walking distance.
Also the shuttle really helped me get around.
I loved this hotel.

Horrible experience two nights in a row. Walls are paper thin and you can hear everything. The Plano Police Dept was called out to a disturbing the peace call at 3am. The staff was nice but hotel was awful. I would never stay here again.

So Day 4 get hotel bill under door. It says ZERO balance! That is all! Zero balance! I think they have gone above and beyond and totally comped our room! I go check at the desk and I was SO WORNG AGAIN! They said they just were letting me know they had placed the charges and the balance was now zero! No listing of charges what so ever! I did use 20,000 points for two nights and did want to be sure it was charged correctly! The person at the front desk did print a bill of charges and I realized I saved the hotel over $ 100! They offered us breakfasts but we did not take them up on the offer.
So now they think you go to the store, buy your stuff and the store hands you a receiot for ZERO! SInce you owe them nothing and they charged your card! You should just trust they charged you correctly! Maybe this is a new Marriot policy? Oh well, we are out of here and NOT coming back. I want to think it is just this hotel and not Marriot trying to save more money and being low to the consumer.
06÷17÷10
I was hoping things would get better! I was soooo wrong! So, maybe standards for Marriot have changed and no one told me? Today they did not bother to empty my garbage can, no new shampoo after 2 nights and three days for two people. We no longer get wash cloths afer 2 days and again, only one packet of coffee for 2 people who left 2 used packets of coffee! Maybe soon thye will just stop with soap and shampoo and the coffee and sell it to you as an «Upgrade» then towels and toilet paper might also be considered an «Upgrade» So they «lease» the room for $ 19.95, then add a towel surcharge, toiletry and coffe surcharge. The toilet may become pay per use and if you should want you bedding changed well that would be extra also! That way you only have to pay for what you want!
So our last night, must have had a new housekeeping person! My clothes were folded and placed on the couch, coffee replaced and we got hand towels back! Still, you may be taking your chances with the weekday help. Going home…
.6÷15÷2010
I hope I can write something better. The first «Non-​Smoking» room we got reaked! May have been a smoking room and they never changed the rug or drapes! So waite time and get another room. Go to hook up lap top and end up waiting more time with tech support because the box in the room doesn’t work. So they say someone will come and replace the box. Well… I should have asked when! Other than that it is extremely basic and nothing to brag about. The A/​C works and so does the wireless, so I should be thankful. Will let ya know about breakfast later! Used my points, so I gues we get what we pay for.

Friendly staff and the hotel is conveniently within walking distance to a thriving shopping center. The hotel is recently built, along with everything else in the area.
Good for an overnight business trip.
Downside is it is hard to locate. Your cab driver from DFW will attempt to take you to the Marriott up the street. Hit up Google maps before you go and give it to your taxi.