Aloft Plano

Used Aloft Plano as the cheaper option for some of our wedding guests (and ourselves). The prices, room itself and location are good, but as far as choosing this place to block out rooms and book in bulk, meh, don’t do it.
I started off talking to Samantha and then she suddenly disappeared and her e-​mails would bounce back. When I tried to contact Aloft to see who our new rep would be, it never goes through to a person directly and you’d have to wait on the phone for a really long time, often just leaving a voicemail anyways. Getting married in the area? Check out Marriott across the street at Legacy Town Center — they are AWESOME.
Following our stay, we were sent a survey by corporate with these sentiments of our experience. No feedback or anything. Just come here if you’re spending a quick night in the area — don’t come here for the service.

It is bad experience for me with this place. The location is odd and old school type service. This is great to have the conditional items. The guys are very friendly but a bit slow too.
Cost does not go with the standard with their service.

I have stayed in many, many, MANY hotels over the years. My experience at Aloft has certainly been good. The room itself is really unique (as it of course feels like a loft) and uses great new technologies, like being able to open your door with your mobile phone! The breakfast burritos at the food window are really great and I’ve found myself having one every morning. The staff here is quite helpful and very friendly. The shower have nice dispensers on the walls for shampoo and body wash — a nice change from the annoying standard, tiny bottles that are just awkward to use.
If I had any complaint, it’s just some hair on the floor in the bathroom. I wish they would’ve gotten to a bit more under the sink when cleaning. Other than this, I really love the establishment and will come back!

On star for lying to me. So i have stayed at this hotel before, when we got to our room i noticed right away that is want a regular room but a wheel chair accessible room. I was good with that minus the shower, it felt a lil odd. We went downstairs to ask for another room. I told the girl my concerns and asked for a new room. Mind you i would have been okay with a double bed or being told they were booked but it doesn’t hurt to ask. The girl immediately understood and went to the manager, Less then a minute later me response is «ah, I’ve been here forever and is embarrassing to say but i never knew, all rooms are like that»… so your decision is to lie to me. To me that is worse then anything that could have happened and i won’t ever be spending my hard earned money on this establishment again. I’m still so disappointed.

Upon check in, we get informed that we will be disturbed at 8am (6am my time), so that new mattresses can be delivered. I was of course not happy about that because I wanted to sleep in since I was so sleep deprived but that obviously didn’t matter to them.
They never went over any amenity such as where the gym was, the breakfast, etc. just the disclaimer that we would incur an inconvenient wake up call the next morning.
8am rolls around and I had anxiety waiting for delivery guys to roll into our room early, so I woke up early to clear the beds. Of course they didn’t come. We wanted to grab something to eat but were afraid the delivery guys would come in when we were gone so we spent some time unpacking our valuables so we could take them with us.
A few hours later, around 1pm, we return to the hotel to find 2 delivery guys, 3 housekeepers, and two hotel staff occupying our small room… awesome.
I told them I was exhausted and wanted to hurry this along so I could rest before checking out earlier than I anticipated due to a scheduling conflict back home. They finally took both mattresses and then said «ok we’re done.» I then asked them if they were seriously going to just leave us with NO beds and the employee Kelly responded «well you’re checking out early so you won’t need one!» Are you kidding me!!!
I told her it was none of her business when I was actually checking out because I was prepaid until the following day. Furthermore, I didn’t need to explain to her why I would like a bed in my hotel room! She continued to argue with my friend which we both were left in shock by. I finally told her that I was running on about 4 hours of sleep and I wanted all 6 of the strangers out of my room. The housekeepers then started actually trying to clean the bathroom after the mattress was finally in and I had to tell them 4 times to please leave.
The experience was just ridiculous. The timing for changing the mattresses was retarded and the staff was clueless. The hotel was a glorified wanna be W hotel in the middle of a burnt field with nothing to see or do. We were literally the only people staying there. I never saw ANYONE other than the employees. What a complete joke.

There were a few things I liked about this hotel. Good location and the service was friendly enough. There were coffee pods in the room, (and therefore two outlets in the bathroom for my hair dryer and one for my hair straightener), a mini fridge, soap dispenser in the shower so nothing goes to waste.
However, while I like the concept of the hotel is what I was looking for, it ends up feeling like a cheap version of the NYLO hotel.
At the end of the day, I would just rather have stayed there. Again, 3 stars because there was nothing majorly wrong. Just that you can tell that some parts of the hotel were cheap and needed updating.

Aloft Plano is a cool hotel concept. The check-​in was a simple process. As we walked in we noticed how guests were hanging out in the lobby. They looked like they were enjoying themselves. They have board games, a bar, and snack bar. The rooms were clean and chic. I don’t know why Robert G. had so much to complain about. I liked the minimalist idea of a room hence the «loft» in the name of the hotel name. Personally, I had a great experience with Aloft Plano.

The hotel is nice and new. Rooms have no tubs. Honestly not very homey a bit depressing. The bar at this one is totally dead. Pool looks like an after thought which is a shame. Gym is really decent Staff friendly. Like their Green program dont use maids get a 5 buck voucher. Wifi fast and free.

Beautiful Hotel — Spacious (Clean) Rooms — Comfy Beds — Accommodating Staff… I’m not sure I could have asked for more with as cheap as it was.
This was my first stay with Aloft Hotels and I must say that I was pleasantly surprised. I am a Starwood Preferred Guest and chose this hotel because of the points system that they offer — and the fact that they are VERY pet friendly. I booked this hotel for 2 nights which was approximately $ 200 + taxes. My husband and I both enjoyed the bed and the softness of the pillows, the rooms were large enough, and very clean. The hotel has a very up-​to date modern and almost art deco feel — there was a bar in the lobby, pool table, and a «shop» that offered drinks and snacks.
The hotel was very accommodating towards my husband and I as we were (extremely) late arrivals and late checkout. The only reason why I docked one star is because were traveling with a family member from Saudi Arabia and he also requested a late check out and the lady at the front desk allowed for him to also have a late checkout but acted as if it was a major inconvenience. Outside of that my stay was fantastic.

Imagine a hipster on a bad acid trip designing a hotel. Then imagine staffing it with people who aren’t trained and leaving the rooms uncleaned. Now you’ve created the Frisco Aloft hotel.
Lobby:
The lobby is concept appropriate. Something like an upscale ski house with bad music playing too loud. There is no respite from this, it’s even loader in the painfully slow elevators. They offer free coffee in the morning but when we went to get some we were told they had no lids! Really? How do you let that happen?
Staff:
⁵⁰⁄₅₀ for the staff. At the front desk they smile a lot and have a good attitude but when there is a problem (more on this below) they are untrained. The supervisor was friendly. The are no managers, at least that’s what i was told by the front desk. Housekeeping is nonexistent.
Rooms:
An austere room with an IKEA mattress would be talking it up. Someone called it W light, but W is already lite!
No drawers, no closets, just a wall of shelves built against the back of the bathroom. I thought there was no iron and board, but turns out it was hidden behind the bed in a small cove that I only found because something dropped off the small plank of wood they use as a nightstand.
The toilet has a sliding door providing minimal privacy. But what’s worse is the shower. The hotel add calls it a falling rain shower head. I believe that’s code for no water pressure. I felt like I was at my gym because instead of bars of soap there are dispensers bolted on the wall. I’m uncertain if it was the quality of the soap, or the hardness of the water, but no matter how much I rinsed I still felt residue.
In an effort to be chic, they put a pane of frosted glass between the shower, which is in the tiny toilet cubby, and the bedroom. I guess never thought about the fact that if you use the toilet at night you will wake up your GF/​BF with the glaring light coming through it.
They do provide free internet but severely throttled. I used speed test and it never climbed above 1.8 MBPS. My cell service was faster. I would happily have paid for the option of more bandwidth.
There is a nice size flat screen tv that, no matter what you do, always defaults back to the hotel services menu. That might be tolerable if it wasn’t constantly pushing to sell the Adult channel. My romance is fine ALOFT, don’t need your help there.
Furthering the minimalist concept, I believe the walls are made of paper mâché. The room next door got frisky and I was treated to YES. YES. YES for a while during the night. One benefit, we are competitive so answered back with our own version. Maybe that’s a feature?
Housekeeping:
This is where the one star really comes in. They don’t clean the rooms. We broke a glass the first morning there. We cleaned up as much as we could and called the front desk to let them know. We were assured that the rooms were vacuumed every day. When we returned, exhausted from a day out, we were surprised to find shards of glass still on the floor.
We were more surprised to find hair on the bed. Don’t they change the sheets?
But the cap was when I sat at the plank of wood they bolt to the wall as a desk. I needed to get an email out so fired up my computer and sat down, and went right to the floor. Turns out the cheap garbage chair stem was broken and when I sat the whole thing went over. Doesn’t housekeeping check over the rooms between guests?
We called down to the front desk to speak to a manager. Imagine my surprise when I was told there were none. Incredulous, I stammered «how is that possible?» Eventually I was told they would find the shift supervisor. Forgetting the fact that this would be the «manager» I asked for, how can there be no real management at the hotel?
To his credit the supervisor was apologetic, got housekeeping to vacuum the glass up and searched out a working chair for us. He committed to comping the room, which was a nice gesture. I prepaid, so not sure if I will ever see the credit. We have another night here, maybe it will get better…
I decided we would stay at the Aloft hotel because it was close to the kids. Starwoods Hotels has been courting my business and I thought it would be comparable to one of the numerous other chains in the area. It is not. If you are in your twenties and have no experience with basic hotel amenities, this might seem like a hip, fun place. You could get an upscale youth hostel feel here. However, if you’ve ever stayed at a hotel before and have expectations that a night at the ALOFT would be comparable, you would be wrong. This town is hotel heavy so you have lots of choices, don’t choose this one.

This was my first stay at an Aloft and I wasn’t very impressed. It seems like the brand is trying to be hip and boutique, but really it is more Ikea-​esqe. Though less functional and comfortable than Ikea. I noticed the floor in my room wasn’t very clean and the wall had smudges on it. The mattress was thin and hard. My colleagues told me they didn’t have hot water, but thankfully I didn’t have to experience that. They didn’t email me my folio as requested. Bar food wasn’t that great, but I didn’t expect it to be. The wine glass was smudgy, and didn’t appear very clean. Next time, I’ll pass on this property.

These a loft properties are very consistent with regards to room size and amenities. As a platinum member of spg you will get a breakfast included with your stay. The gym is ok and they even have a very nice pool and fire pit area. Bar is only open til midnight most nights

This place is fantastic! My boyfriend and I stayed here after booking through priceline. We couldn’t have been more impressed. One of the main reasons we choose this hotel is because of its pet policy. We were allowed to bring our 15lb mini Australian Shepherd here without paying a pet fee. They also offered us dog toys and a dog bed if needed.
The interior of this hotel is also super chic. I love the modern décor and the rotating colors on the bar top are excellent! The sitting area near the bar also offers a lot of fun things for people of all ages. Tons of board games are available and just a short distance away is a pool table.
The rooms are also very nice. Sleek and modern, but not cold at all. I would love to decorate my room at home like their hotel rooms.
The close proximity to Stonebriar Mall was also very convenient for holiday shopping.

Three stars! If I had only stayed one night it’d be 5 easy.
Checked in Friday afternoon and the front desk was very friendly. Beds were great-​appeared clean*, and when I called Saturday morning and asked if we could get breakfast brought up to our room they were happy to oblige. I wish I had got the mans name, he was great! (I saw when I wrote this review that they don’t have room service, but I am glad he did a little extra because it made my stay)
So now why this place lost two stars. Well first, I’m a very easy going person. I don’t get bent out of shape over little things when it comes to hotels. I’m usually not in them for any length of time other than to sleep. So when my pillow shams have blood/​brown drool stains on them, I get a little uneasy. Lol
Two of the four where dirty, but it made me wonder if they even check them after every stay? I didn’t report it to the desk because I didn’t uncover it til the next morning. I only use one so the others were pushed to the side. Be sure to check before you lay down! BUT considering the people who were working the desk that day, I am sure it would’ve been taken care of immediately.
Now onto the noise levels here. Unless you blast your TV, you will hear EVERYTHING. My last night was spent trying to drown out the sounds of my neighbors sexual conquests. It was ridiculous and it went on til 8 am the next day.
Lastly, on the day of our check out, the front desk was rude and even hung up on me when I called and asked for some info.
The sass was at an all time high and left me with a different impression than when I got here.

Great value. Really friendly and helpful associates, ample parking, nice lounge and bar. Just wish they offered room service.

Great service, friendly staff, modern décor and in the middle of cornfields, what’s not to love ?
Seriously, generous space for rooms, very updated and wired. Internet speed is great.

I stayed here recently while in town for a reunion (hosted at the hotel) as well as business travel the few days prior. I had stayed at an Aloft before, but really didn’t have a chance to appreciate all it has to offer.
Possibly one of the best features is the Green program, where you can skip having your room made up in return for a $ 5 voucher. I saved up two of these and had free breakfast on the third day! It’s pretty much a grab and go counter, but I tend to travel with breakfast bars and other snacks, so the lack of a full restaurant didn’t bother me.
The pool was small but I had it to myself most days, so that didn’t matter. The fitness room was WAY more than I expected! There was a location of my gym nearby but I never went because the hotel gym was so fully outfitted with cardio, weights, yoga mats and stability balls.
The staff on duty (particularly Joseph at the front desk and the bartender) the night of our reunion were awesome. I don’t think they had a clue how big our group was going to be (even though we told the sales person who booked our meeting room). They were very patient and accommodating even though we kept them hopping all night.
Parking is just fine… plenty of spots. Most of the time, I parked in view of my room. A few times I was on the side of the building, but I was closer to my exit door then. Can’t beat that for free parking.
I would definitely stay at an Aloft again, and particularly, this one when in this part of town. It was a good value for the $.

I have to give props to hotels that have body wash dispensers!!! Earth to hotels, only old people use bar soap! So good job Aloft.
Nice gym, great lobby. Clean spacious room with all the necessities.

I stayed here for 2 nights while my job had a crucial deadline to pass. (I’m the Newbie and I like challenges and had nothing to do this Easter/​420 weekend.) I chose this place because the pricing seemed perfect (online I got a nice rate) and the décor and needs were met. For the same price I would probably be in a less appealing hotel wondering who’s casing my car while I’m asleep. :-p
Location: Aloft Plano is located right off the Dallas Tollway and across from the Shops at Legacy. It’s literally a few minutes from Frisco, if you’re really up for that drive. (And I will be because I’ve decided Chipotle is for dinner tonight.)
Parking: Parking is tight, but you can find one or two spaces if you snag them at the right time. I got a parking space right near the entrance, and, luckily for me, easily seen from my room.
Check-​in: I think his name was Isaac or Isaiah. He was very friendly and professional with the check-​in. No issues here.
Interior: Modern, Euro-​style. Very slickster and, like I said «Euromod.» The place feels like a trendy lounge area, which is supercool. There’s a ²⁴⁄₇ café and a bar that’s open until about 1 am. (You can charge items to your room if you want.)
Loft space: Very small and cubic, but you feel cozy. The glass shower is frosted and extends on the bedroom area. I chose a room with a King sized bed. The bed was huge, but it did look a little lumpy looking (see photos when I post them). There’s a nice flat screen mounted on the wall in front of the bed, and two large vertically aligned windows on either side. It makes for a great view night or day.
Atmosphere: Comfortable, trendy and cozy. The place was small but I was so comfortable. I guess it also helped that I was dead tired and had a crap load of fatigue. Because I didn’t even want to leave the hotel — or my perfect parking space — to drive out and get something to eat. I ended up getting a candy bar and drinking water.
Sleep: The bed, as some say, is hard, but it’s not as lumpy feeling as it looks. I slept like a princess. I knocked out and didn’t even know where I was because I had no concept of time (and the blinds really shut out the light).
Bathroom: Soooo the toilet doesn’t have that hard and powerful flush you may be used to. Take this message however you want to. Shower pressure in the water is fine… same everywhere else. Just know the toilet is a creep and doesn’t chug the way it should.— OH and the shower door doesn’t have a lock. You can push or pull it open!
TOWELS … why are these towels so rough? I got creepy goosebumps every time I felt one. Does going green mean hard towels? :(

I travel for a living in construction management, and I’ve seen more than my share of hotels. The aloft properties are awesome!
The «lofts» are spacious, sunny, with very comfortable beds. Very modern and always clean and crisp. Basin sinks and frosted glass showers.
Every room has a large flat panel tv with a super neat connection box on desk that allows nearly any device to be connected to the TV! If you need a specific cable, they’ve got you covered. Free water!
The lobby has a well appointed bar, pool table all in upscale setting. They have the equivalent of a convenience store opposite the bar it’s well-​stocked and very reasonably priced. They even have a small kitchen and will make you sausage egg biscuits in the morning.
The Internet is super fast too.
Stay here!
Con: pillows not comfortable