Babies R Us

I registered for my shower for my first child here and the sales team walked me around showing me the best things to ask for. They were very friendly and knowledgeable. I ordered a crib that was out of stock and it came in a day before they told me which was great! A part was broken up opening the box and they replaced it no questions asked. For whatever reason they only ever seem to have one checkout line open despite having 5+ registers.

I can’t stand Babies R Us b/​c in general they have such horrible customer service and the stores are disorganized and dirty. However, we decided to buy a custom glider/​ottoman there against my better judgment. We ordered it and were told it would be 10 – 12 weeks, which we understood ahead of time (that’s why we ordered so early). You can imagine my surprise when in 8 weeks they called to say the order was in store and ready to be picked up! My husband arrived there to retrieve the glider and ottoman and was told only an ottoman was ordered (even though we had been charged for both items). He refused to take the ottoman and left with the promise that a manager would call soon.
The manager called within an hour and said there was a mistake with our order and they would re-​order it, so it would be ready within 10 – 12 weeks. We don’t have 10 – 12 more weeks at this point since baby is due within the month. She offered to send a «loaner» to our home and to give a discount on the ottoman/​glider that we actually ordered. When the correct order comes in, they will come and swap them out. We accepted this offer. The resolution is not a bad one, I just have a hard time believing that they will actually be able to manage the logistics of this.
Previous experiences with this location include lack of stock in store for registries despite being indicated in stock on registry, extremely long wait times at register and lack of customer service associate available for assistance and/​or checkout.

Every time I have been to this location, their staff has been friendly and willing to help. However, their ability to help is frustratingly slow. During my pregnancy I have been to 4+ BRU locations in the area, and this one has by far the least competent staff when it comes to registries, returns, and using the computer in general. The first few visits I gave them the benefit of the doubt, but today I encountered all 3 people who had helped me on past visits and it still took me over an hour to make an in store online purchase that they were out of stock in, from my registry, using a gift card. All three steps to the process in my situation caused confusion and an agonizingly long time to figure out. The worst part was when I hopped around the counter and was able to operate the computer system and complete the process in 30 seconds, when the staff member had been struggling for 30 minutes to figure it out. Again, they are friendly and willing to help, but entirely too incompetent for me to waste another afternoon at this location. I will be driving out of my way to use a different BrU next time.

Terrible experience. They are usually somewhat nice, but this worker today is not qualified for customer service. I purposely was trying out this ‘babies r us’ brand baby food that was on sale $ 1 for $ 10 that was on a sales rack in the middle of the aisle. Apparently 2 items on the display was not included in the promotion, so I did not get the $ 10 price. I didn’t know that and asked her why on the receipt and she made me feel so ‘dumb’ that I didn’t know there were two non-​promo items. When I said I’d go exchange it she’s like ‘sure whatever’. Then when I came back to exchange to get the sale, she didn’t even give me my money back. She put it on a GIFT CARD. Really? 98 cents you’re going to put it on a store credit? I was so mad at her attitude and laughable service I left and I’m going to BuyBuyBaby next time!

It’s very rare that I visit the Babies R Us chain of stores and like all times before I was there for a baby shower gift. I printed the registry prior to my arrival and not looking forward to walking the aisles searching for items. Immediately upon arrival there were employees at the entrance to greet me and every time I turned around they were there offering to help me find items. I ultimately picked up 8 — 9 items and shopped from the front to the back of the store to gather them. There was very little wait during checkout and the cost of total sale was reasonable.
Babies R Us does a pretty good job of making shopping for gifts quick and easy.

The entire R Us family exhibits the worst customer service I have ever experienced. We purchased a crib and dresser set from Babies R Us online but received 2 cribs rather than the set ordered. Customer service was contacted and we were mailed a replacement and the erroneous package picked up. Everything was fine until we got a $ 500 bill from UPS for the pick up. After countless hours on hold with incredibly rude customer service agents I was finally told it had been resolved… Only to receive another bill and then after a few more hours of hold music assure it was resolved… Only to receive yet another bill. It has now been 6 months, UPS is threatening to go to collections with this and they are «having meetings» to resolve it. I have been shocked and appalled the entire time with the care and service we’ve received.

Normally when I have to go into Babies R Us I’d just rather poke my eye out than to search the aisles for my needs. The worst is trying to find someone to help you when you can’t find something.
Not this time. I wish I new the employees name who helped me with a jogging stroller. If she hadn’t gone out of her way to help me the store would not have made a sale from me. I was testing the strollers and she realized the second stroller I was interested in had no air in the tires. Pretty helpful when you are about to spend a couple hundred dollars and wanting to test one. After airing up the tires we tested the speakers to see how well they worked and it was pretty impressive how nice to sound quality was. At the time we tried to fold the stroller to see how easy it was or wasn’t we were only able to close it half way. She took the time to get help and three of us figured it out. It was a simple user error but an easy fold after all. I was helped to the car with the heavy load and after all that was so happy to receive the level of service I did that day. Thank you. If you are the employee that helped me and you know who you are. A great shout out goes to your management team on your behalf. Thank you again and I look forward to my first jogging trip with baby.

I went here to register for our first baby, and the experience was just okay. We had to wait about 15 minutes before a staff member actually came to help us get ready to register items, and the store had maybe 3 or 4 customers in it at 6pm on a Monday. The selection of items to register for was great, but the problem I had to deal with was a handful of items I registered at in store were not what showed up online. So I had to delete those and then go find the correct item (I’m assuming they had the wrong bar codes on the wrong items).

I give this location two starts, one because its a beating going here and two because its Babies R Us.
Last visit here was on Friday night. I stood in line for 20 minutes waiting on the cashier to help a couple trying to buy some baby furniture with a 20% off coupon. The manager blew off the cashier when she asked for help because he apparently had something else more important to do than actually manage the store.
Then the customer’s card was declined and they’re trying to address that issue. At some point the cashier or manager should have asked them to step aside so they could help me. (It was closing time too so I was one of the last people in the store.)
Finally another employee opens up a lane and helps me out.
In typical Babies R Us fashion, none of the coupons I brought in worked. I’d just recieved them in the mail and when he scanned them in they were «expired». Keep in mind, without coupons Babies R Us items cost way more than Target or Walmart.
So I don’t get the $ 7 off for the bulk pack of diapers and wipes or the $ 3 off the Diaper Genie 3-​pack, or 20% off any one item.
The ONLY coupon that worked was the 20% off but it excludes food, diapers, and pretty much anything that is related to a baby. So I got $ 0.20 off my Diet Pepsi.
In contrast, the Allen store doesn’t seem to have any problem accepting coupons and they have numerous registers open to move guest through quickly.