TruGreen

I have used TruGreen for the last two years and have been generally happy with the service. My problem stems from their incessant solicitation phone calls. «You need insulation in your attic, aeration for your lawn, salt delivered to your house, your trees need to be fed», blah, blah, blah. It never ends, even after you ask them to stop. I cancelled my service after receiving a call from «Scott» trying to sell me aeration. He became extremely rude when I declined. Three weeks after cancelling my service I received another call from «Dean» who was also trying to sell me aeration. Just so you know TruGreen, I filed a complaint with the FCC today. I will be contracting my lawn care services through another company next year. Good riddance. Oh yeah, and they have these people call from their own private phones, so it’s not like you can even block the number. Nice business practice.

To make a long story short, the tech that was «servicing» my lawn would say he came and never really did. We found that out because unluckily for him the day he claimed to have come was a Saturday and everyone was home all day. Waste of money and time.

UPDATE: Called Tru Green Monday to cancel. the person tries some tactics like «oh, our tech is on his way to your home right now, should I call him and ask him not to go?» YEAH Right.
made her process my cancelation and after a few days, saw the refund on my credit card statement.
Bought a bag and spreader at home Depot — so much easier than waiting and wasting time. Lawn looks great and I’m happy to not depend on unreliable service providers.
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negative experience so far. I have NOT received lawn care services so far from this company, even though they were scheduled to be at my property on Friday –2 days ago.
We began getting offers in the mail early in lawn care season. The lawn was serviced by this company under the previous owner which is why I went with them over others. When signing up over the phone the guy quoted me up $ 43.95 per application, which is on the high side compared to other companies… I agree with the other reviews on here. Well, looking forward to the «lush, green lawn» they promised, I signed up with the company and even went for the prepaid annual contract, which they dangled in front of me with a 10% discount.
Beginning to regret my decision. I even took the day off work to be home when their guy showed up, because we are new home owners and this our first lawn treatment. guess what– NOBODY appeared all day, no phone call, nothing. I called Tru Green at 4:45 pm and Virginia in customer service said she would message Nicholas Nunez, the tech. I continued waiting… Nothing. we were expecting rain the next morning, that would have worked really well if they had done an application today.
I called Tru Green AGAIN at 6:30 pm and Janelle in customer service said she would pass on my concern to their GM. she said she understands my concern and that she feels the same way — not sure how that is supposed to help me. She re scheduled our services for Saturday morning, and took my credit card number again saying she would credit back $ 10.99 for the second treatment.
Well guess what, Saturday morning it rained as scheduled: up until 2 pm. Nothing from Tru Green: no phone calls, no notification, nothing. They blew the second chance I gave them.
Writing this review on Sunday morning. Well, I will be going into work tomorrow, Monday like most people. Unless I hear from them tomorrow I will be calling my credit card company and canceling my contract. I work hard for my money like most people, and I do not want any part of a company that doesn’t think it necessary to do so.

This is our second year using TruGreen and we are so happy! The results are exactly as expected. It truly does pay to spray. There is a noticeable difference between our lawn and our neighbor’s lawn. We will definitely renew every year!

This review is for Greg Thomas who is one of the service managers at this location. He is very responsive and really wants to make sure you are satisfied with your service! My parents also have Greg as their Service Manager and have said the same positive things about him.
When I’ve called the location directly to service questions the staff have always been extremely pleasant. It’s true that not every representative the company as a whole has is great, but no company has. The important thing is they do want to help you if you approach it right.

A few days after they sprayed, weeds took over my lawn. We tried to get them back out and they didn’t show up for the appointment we scheduled a week earlier. No attempt by them to try to reschedule and when we called they were too busy to give us a date they might come out. A guarantee is worthless if they won’t honor it.

These guys killed my emerging grass!
I used them last year and didn’t renew the contract for 2013. TruGreen didn’t contact me in any form this Spring, neither by phone nor mail, yet some guy shows up at my house and puts pre-​emergent weed killer all over my lawn, which i just spent the weekend power raking and putting down grass seed. It is readily apparent that grass seed is all over the lawn, yet he still put down their chemicals to kill my grass seed!
IDIOTS.