REM Sleep Solutions

We bought our split King at the Philadelphia Home Show in January 2015, so we have had it one year. It was delivered when promised and we are very happy with the bed. Love the adjustments to make it so comfortable. We have the firm mattress, and although I wish we had gotten one not quit so firm, we re very happy and satisfied with all phases of the company.

My boyfriend and I have chronic sleeping disorders. I came across REM at the Barrett Jackson Car Show in Scottsdale, AZ. The pillow felt amazing. The promotion at the show was a good amount less than on the website, so I purchased a REM pillow for my boyfriend. The car show was January 2015… a year later I am still stealing my boyfriend’s pillow once he falls asleep. I had a Tempur-​Pedic pillow and I could not fall asleep on it. I have been through five different types of pillows. I decided to stop waiting and emailed the company about my medical sleeping condition and if I could get the promotional price. I received an email from the president himself and he offered me 25% off. When I called an employee named Robert answered. I let him know about the how much I bought the pillow for at the promotional price. Robert said he would have to ask a superior. When he came back on the phone he said he had the actual president of the company wanting to talk to me on the phone. The president thanked me for being an advocate of his product and I thanked him for solving my sleeping problem. He honored my price, so in turn I asked about buying a mattress too. A company who cares this much about their customers should be recognized. Now I have my new pillow coming in the mail and I am in the process of purchasing a mattress. I can’t wait to actually get an entire nights sleep! I wish more companies had these values.

In November we went to a local home show to look for plants and planters. We saw the REM display of 4 beds with a lady standing nearby who saw us looking at the beds. She told us that she had bought the bed 2 days ago and was there to pick up some pillows. She said «if you lay in this bed, you are going to end up buying it.» My wife said we weren’t in the market for a bed but she would try it. Just then, the salesman showed up with the lady’s pillows and invited us to check out the bed. 30 mins later we were signing papers to purchase a king size split bed.
We’ve had the bed for about 3 weeks. If I get 4 or 7 hours of sleep, I awake totally refreshed. When I try to read my tablet in bed I can only manage about 5 mins before I doze off. In my previous bed I could read for about 30 mins during which I would constantly reposition to get comfy. The bed puts me in such a comfortable position that I only use a small neck pillow when I sleep.
Fit and finish are excellent, installation was a breeze, best nights of sleep ever! This looks to be the last bed I’ll ever buy.

This comany and it products are terrible, I have the Martinque for less than 3 years already starting to sag in the middle. I would not buy another one to say the least.
Buy a real brand name product, as this company is fly by night.

I have had my REM mattress for 8 years now… It is still my favorite mattress to sleep in. When I left for college, I wanted a nice bed but didn’t have a lot of money. I got a great deal from REM and had the most comfy bed of anyone I knew. Now that I have been back home for a while, I still use that same mattress and it is as comfortable as day 1. My parents ended up buying an adjustable mattress for themselves from this same company after they saw how well it worked out for me.

I purchased the split king size bed from the Santa Clarita Home Show. The salesman was good and the bed was delivered. The delivery was ok, the delivery man broke a part and I saw him put the part in his pocket. When I asked about what happened, she said «That happens all the time.» I asked him to replace the part, if the manufacture made it that way, I wanted it on the bed. He told me he would have one mailed to me. He continued the install. The two sides have an attachment so they do not pull apart. I asked the installer about that piece and he said they rarely put that in. I told him I wanted the beds to stay together, without the part they would pull apart. He told me they usually do not install that part. I asked him to install it on my bed. The installers did not know how to install that part, they pulled out the instructions, laying them on the floor like I do when assembling an Ikea dresser. They put it together and said they were done. I still saw a large box they hadn’t opened. I asked them about the box. He told me that was the cool pad. I asked, why they had not opened the box. They said they usually let the home owner install that, but they could if I wanted them to. I had them install the cool pad.
The deal was two sets of sheets. When they came I realized no one ever asked me about a color of sheet. The installer brought two sets of brown (tan) sheets. I wasn’t really happy with the color and the installer said I could call the office and choose a different one. I called the office and spoke to a woman. She took all my information and we chose a different color. She told me I told a color they did not have in stock and would have to order them. She told me it would take five weeks.
I spoke to the owner regarding the installation problems. The owner told me how long the installers had been with them and said he could not believe what I was saying. He basically did not believe me.
I didn’t receive the broken part until I called and talked to the delivery manager and he told me he never heard that there was a problem with my installation. I received the part in the mail.
I still have not received the sheets. I ordered the sheets in April 2015 and it is now Aug 31, 2015. Today, I called again and the guy who answered the phone told me there was no notation in «the system» regarding my sheets. He told me the woman I spoke of is no longer with the company. and I would have to again talk with the owner.
Customer Service is a foreign topic with this company.
James A.

We purchased our bed at the Pomona home and Garden show this summer and it arrived on schedule and the guys that set it up were great and professional. The sales guy was super knowledgeable and we literally were lying down on the Martinique for ½ hr just chilling. It took about a week to get used to the bed as I was used to a much firmer bed. I am sleeping much better and it is very comfortable and I like the body massager it helps make you sleepy. I am very happy with the quality as well thank you REM!

We were in the market for a new mattress, and just happened upon the REM booth at the Marin County Fair. Chris, the sales guy was great. Never pressured, took plenty of time to answer questions, show us the positive bed reviews, and test out the bed. I was a bit leery, as I had gotten screwed on my last mattress purchase. (Lady Englander brand, which I was told used a thicker guage of steel coils, and the brand high end hotels use. Total BS, and I suffered with that damn mattress for the years.)
We purchased the Martinique style split king with the adjustable base. It was delivered the EXACT day and time as promised. The delivery dudes called on the day of delivery to confirm, and they set up the bed promptly. Good work!
We’ve been sleeping on the bed for a month, and so far love it. Being able to raise the feet and/​or head is totally worth the cost of the bed. To be able to take the pressure off your back with a few adjustments of the head and feet is a godsend. There’s nothing like it, and I wholeheartedly recommend purchasing an adjustable bed. You won’t regret it!
I also recommend purchasing an REM bed at a fair, as they throw in «promotional» items: mattress pads, memory foam pillows, and two sets of sheets. One set of sheets was the Malouf brand which ROCK! They are so nice and smooth and comfortable. The other set of sheets was «Gotcha Covered,» brand, which are horrible, scratchy and painful. I called REM to ask if I could switch those out, and was told twice they wanted to «make me happy,» and would let customer service know. Still no call back from customer service, so I guess they don’t really want to make me that happy!
All in all, a good mattress purchasing experience, and again, spend the extra money on the split king adjustable feature!

Initially we had a few problems in the beginning, but Randy, the owner, stepped in and fixed the problem. Just be careful if you order the split-​king bed to make sure the remote controls you get are back-​lit.

We purchased our bed from Daniel last weekend at the San Diego Home Show. He was just great. He was very knowledgeable. He took as much time as we needed. We came back the next day and he loaded the entire bed in the truck for us.
Last night I had the best nights sleep I have had in years. Purchased the paradise. I have no back pain. That’s a first. Thank you Daniel. Daniel works in the Buena Park store. Go see him. He will take good care of you.

I’ll admit, I was in complete panic mode when I first bought my REM Paradise mattress almost 2 years ago. I spent more than I had intended to on a mattress, bought it at a county fair, had never heard of this brand and the receipt said that all sales were final. Yet here I am, waiting for delivery on a second mattress for my guest room. I sometimes sleep there myself, to escape snoring, and really didn’t like being away from my REM mattress. I’m spoiled now and really don’t like sleeping on any other mattress. I like the Paradise mattress because it’s firm, but not hard. It’s perfect.

Cal King split, Martinique, with all the bells and whistles was delivered and installed today January 6, 2015, was ordered on December 6, 2014. Took a little longer than expected but was worth the wait! Installation crews were outstanding, professional, quick, friendly and thorough. My wife and I didn’t have to lift a finger. If you’re in the market for a high-​end bed similar to Tempur-​pedic and sleep number, REM is the best bang for your buck.

BEST BED EVER, BEST CUSTOMER SERVICE (10 STARS)!!!
I have owned the the bed for 2 years, best investment of my life! Sleep every night without interruption and always wake up feeling well rested. Besides the amazing Bed, the customer service I have received over the past 2 years, ordering more pillows (BEST EVER) and other products has been Amazing, and the reason is due to there Office Manager Kristin. Every time I call she is always very polite and professional and no matter the issue she is always on top of it and will make sure you are 100% satisfied or she will do everything in her power to make it right. I recommend all my friends to call and order there bed from REM and especially Kristin. Only thing I am sad about is I cant give REM a higher rating, LIFE CHANGER!!!

We are soooo happy with our bed… All back pain in the morning is gone… We put it off for so long and then finally did it. We talk about how much love our bed all the time. We highly recommend our bed. Thanks!!!

We bought our new bed at a Sacramanto home show. It’s something I wouldn’t normally do but the adjustable bed and memory foam concept intrigued me. We looked at the other nationally advertised beds offering the same configuration for two to three times the price. I walked away with sticker shock realizing a significant component of the price was paying for their advertising. The REM bed was logically designed, comfortable and frankly a joy to lie in and manipulate the different sleeping and reading positions. Additionally, it was priced reasonably and offered a level of customer support not found in large national companies. During the buying process, I talked a couple of times with Randy Maddix, the company president. I found him to be sincere in his focus to to please the customer. In his view, a satisfied customer is the best way to showcase his product. That’s a business model that’s self sustaining, offering a level of organic growth that will contribute to the long term success and growth of REM beds. In our case, the buying process, delivery, take away and set up was timely, organized and professional.
I couldn’t ask or expect more. Do yourself a favor, before considering the high priced alternatitives, find a REM demonstration and try the bed for yourself. I’m sure you’ll be impressed enough to consider a purchase from a quality and proud U. S. manufacturer instead of a overseas import.
I couldn’t be more pleased with REM as a company.
A Raving Fan,
Russell
El Dorado Hills
California

REM continues to deliver both an exceptional product and friendly experience. Just purchased (2) additional beds for my children. Not only is the owner Randy very accommodating, but also his entire team goes above and beyond. I’ll continue to recommended REM to my friends and family. If you’re in the market for a new bed, do yourself a favor and visit Rem Sleep Solutions. (FYI — their pillows ROCK as well!!)
Sincerely your loyal customers,
The Shepherds

You don’t realize how much your mattress affects your life until you make a major upgrade and are suddenly so much better off. That’s what I experienced when I got my REM bed.
It took a few nights for my back to get used to the new surface, but the payoff has been well worth it. Muscle aches and numbness that I always took for granted are now lessened or eliminated. I’m not awakened in the middle of the night every time my husband shifts. I no longer wake up to a tangled pile of sheets from tossing and turning in my sleep.
Obviously, REM isn’t cheap compared to a traditional mattress, but it is a great value compared to the other memory-​foam options I tried. And you can’t put a price on sleeping comfortably for the next 15+ years.
I plan to try their pillows next.

I just want to give a BIG thanks to CHAD & JORDAN for making the sales phase the easiest and relieving process for my husband and I. We have made two purchases with them and each time, they have shown kindness, care and great hospitality.
In regards to the bed, we have not received ours yet since it’s being made to order, but my brother purchased one earlier this year and he LOVES it. I have to say, I was very impressed with the quality as well. The bed is soft and extremely comfortable — you can just melt away in the bed.
For those of you who are contemplating on buying a mattrees, I highly recommend that you give R.E.M. a chance. They top the overly priced Temperputic brand any day!
Thanks again CHAD & JORDAN for a great experience. We can’t be more happy with the services and product!

Jason & Chantelle Happy Sleepers
Conforms to body offering comfort and support also stays cooler than other memfoam mattresses, the edges of the bed does not give you a feeling you will roll off like the sleep# I owned before this.
Oder from foam needs time to air out before use but, doesn’t take long.
My wife and I bought this bed at the OC fair. We were in the market for a new bed but, did not expect to run into Mike Grimes and Johnny Walker, two of the best salesmen I have run into in my years… Honest, not pushy and willing to work to sell a product that needs no help –Great Bed!!! Both The manufacturer REM and the distributor WestBay are very service oriented, they were wonderful to deal with. The salesman worked to match our budget to the product we wanted at a great price. the delivery people were wonderful, I can not say enough we just love the bed, it is so comfortable! I have also noticed less sciatica pain from a back injury that required surgery in 2003 and my pregnant wife has been enjoying the extra space and bed rest will be easier.

Maybe a bit premature to review, but I have owned my new bed 4 days now. I need to say something.
We have owned the «ultimate» sleep number beds for nearly 11 years now, and swore, that would be the last bed we would have to buy in our lifetime. Well, I was wrong. I was waking up sore, achy, stiff, after tossing and turning most of the night. My joints hated me. My hands went to sleep, unlike the rest of me. Sometimes had to go sleep on the couch in an upright position. The hubby was snoring up a storm (he says, «I don’t snore»), and having similar physical ailments.
Less than two weeks ago, we tried the REM beds at a Home Show. Once you’ve seen one memory foam bed, you’ve seen them all, right? Hmmm. Claims of a full night sleep, claims of pain relief, claims of lessened snoring. So, we visited the beds a second time at their Placentia location (mainly warehouse). The owner worked with us the whole time, maybe an hour and a half. Know what? This mattress doesn’t get hot like other brand’s memory foam. (Really important! I sleep hot. I wake up in the morning with all the covers pushed off, drenched anyway) Then, the fun part, playing with the remote, head up, head down, feet up, feet down, feet up while head up. Massage on, change wave pattern, increase vibration. You get the picture. Lifetime warranty on the mattress. So we bought them. Paid cash, got a great discount.
A week later, here comes the two twin beds with adjustable frames (yup, hospital beds with vibrators, or more politically correctly referred to as massagers). Sheets, pillow cases, two super pillows, and a mattress protector included.
Night one: The entire second floor was rumbling low and steady (the massager was nice). Plaster falling from the ceiling (just kidding!) Head up, feet up. Change it. Head down. Feet down. Change it again. Whoops. Change it again. Exhaustion. Crash (my brain, not the bed).
Night two: Slept the whole night, didn’t wake until 7. Forgot to lower the feet and head and nearly fell out of bed.
Night three: Hey, no stiffness. The wrists and hands didn’t go numb. The hubby was barely snoring anymore. The dog liked the bed. So what the dog freaks and hides if we turn on the massage. She’ll get used to it. This bed is definitely staying!
If you want to see more reviews from people who don’t Unilocal