Matt Mertz Plumbing, Inc.

Excellent service and very helpful from a wonderful plumber; they showed up right on time when we needed someone to come fix a plumbing emergency.
Definitely would recommend Matt Mertz to anyone in the Cranberry Area who needs an honest and skilled plumber — do not call one of those so-​called ‘free estimate’ guys, chances are they’re worth what the estimate costs.

Excellent work. They have done work at my house twice now. Once to fix a bad trap and to line my sewer. Then this past week to fix all the pipes under my basement. Both expensive jobs. The crew was professional, did great work and kept me updated on progress. The price was fair (you get what you pay for, I don’t want a my finished basement pulled up by amateurs), and the work was excellent.

I needed someone to help and Matt Mertz Plumbing was there! I’m a retired coal guy with an invalid wife. We needed her spare walker from the basement and when I went to get it, I found the mess. My sewer had backed up into the basement. Word of mouth travels fast, and when I was told by my son and a few friends that Mertz was the best, I called. Their technician arrived at the agreed upon time and took care of the problem. The tech was skilled in his profession, was very friendly, and wasted no time. Now I’m one of those who says Matt Mertz Plumbing is the best!!!

I called Matt Mertz Plumbing because a newly installed (Jan 2016) natural gas vent-​free heater’s pilot would not light. It worked for 2 months and then the tenant turned it off. No worky afterwards… The original installation was performed by my neighbor «contractor» for $ 200 cash and $ 70 in parts that I paid for from Home Depot. He will not admit it but he botched the installation, none of it met code, and now the heater stopped working. He tried to troubleshoot it and said it was tenant/​landlord error at first. When he couldn’t get it lit again he said «that’s what warranties are for»…so I called The Mertz.
This is the first time I ever used them. Called on Thursday 3/​16, appointment on Friday ³⁄₁₈ between 12 – 4. They disclosed $ 100/​hr labor rate and first hour is $ 100 even if it takes 15 minutes to fix. Whatever, I need a real professional to fix this hack job… so who you gonna call?
I got a call from the tech around 10AM indicating that the he might be able to come earlier if I was going to be around. I was around so he showed up at 11AM. We discussed the issue and he hit the ground running and inspected the heater. He disassembled it with ninja-​like dexterity in literally 54 seconds and confirmed minutes later that the heater itself was not the point of failure. Gas is coming in, pilot is not clogged, knobs work, piezo electric ignitor is snapping etc. We proceeded to the basement to see what else could be borking the heater. I already knew… it was the FAIL installation from the neighbor «contractor».
He IMMEDIATELY identified multiple issues with the installation and had good ideas on why the pilot wasn’t working. He retreated to his van and put together an estimate. He came back ~30 minutes later with a bill for $ 90 for the initial troubleshooting call and an estimate of $ 195 to fix the craptastic installation my neighbor «contractor» did. I pulled the trigger on the work and said let’s do it now. He came back in one hour with everything he needed to make sure I didn’t blow up in a few weeks from the original shoddy work of the neighbor «contractor».
I’m guessing he was down there for 1.5 hours total for all this. He squared off all the iron pipe connections, leveled the iron pipe so it didn’t look like it was installed by a drunk, installed a regulator, fixed the useless debris trap that the neighbor «contractor» installed (didn’t meet code), removed the flex appliance tube that went from the basement to the first floor (didn’t meet code), installed iron pipe through the floor, installed a valve under the heater unit (to meet code), secured the hanging pipe (to meet code), hooked up the flex pipe to the heater and then checked for leaks. Wouldn’t you know it… the damn heater fired right up on the first try. Amazing. Glad I didn’t listen to the neighbor «contractor» and send it back because a new heater would still not have worked.
I guess everything in life is a learning experience and wisdom is gained only after successful application of prior learning experience results. I learned that things like this should be done by the professionals the first time. Trying to save a buck by getting your neighbor to do it will end in failure 99% of the time and quite possibly endanger yourself and others.
I also inquired about how much this would have cost if I got them to do the original install. He said «about $ 350». If you subtract the $ 70 in parts that I bought for the neighbor «contractor» to install it, their labor rate would have been $ 280. Neighbor «contractor» wanted $ 560 for labor but I gave him $ 200 cash since it took him 2.5 hours to install. That’s $ 80/​hr for un-​certified handyman to perform an unsafe heater install that doesn’t meet code and will cost me even more when I try to sell this place. If I paid him $ 560 it would have been $ 224/​hr. for an unskilled «contractor» to almost kill you and your tenant. Two lessons learned. #1 is that neighbor «contractor» is an underhanded scoundrel. #2 is that you should call the professionals if you might be killed by a heater.
The HVAC tech that fixed everything was all of the following:
1 — Punctual
2 — Professional
3 — Clean (he wore little booty covers when on carpet)
4 — Not full of BS
5 — Detail-​oriented
6 — Empathic (which is hard when he knows you’re shelling out more money to fix somebody else’s jacked up installation)
7 — EXPERIENCED (27 years as HVAC tech).
In closing, Matt Mertz Plumbing thoroughly impressed me today and they will get my future business. I should have called them in the first place… I recommend you do the same the first time around and avoid being incinerated at the hands of an uneducated, unskilled neighbor «contractor» ripoff artist.

I recently purchased a house in Pittsburgh, and unfortunately I’ve experienced what seems like never-​ending plumbing issues. Being new to the city, I was unsure of who to call. I relied on Unilocal reviews, and settled on Matt Mertz Plumbing.
I couldn’t be happier with that decision. I’ve had them out a few times for issues ranging from a clog to a total sewage line repair. I’ve dealt with several of their employees, and all have been great. They’re totally professional, and take the time to explain the issues and the process they are going to take. They’ve become my «go-​to» plumber, and I’d recommend you give them a call if you find yourself in need.

My father was treated terribly by one of your employees today. He was told someone would be at his house between 10−2pm and nobody ever showed up. Whoever answered his phone mentioned it was 12−4pm… He was wrong! The jerk on the phone said do you want them to come between 12 – 4, my dad said no… He replies, GOOD!
Not a good way to grow your business. Believe me, I will spread the word about how he was treated and hopefully people think twice about hiring you for their plumbing needs. It’s an absolute disgrace in this day and age of social media where an employee berates a customer.
Maybe you should send yourself and your employees to customer service school.

I called Matt when another plumber bailed on my sewer line hookup that was part of the purchase of my house. I called him at 8pm expecting to leave a message so that someone would call me back the next day. Instead, he answered himself. I only gave him about half of the ‘other plumber’ story, and he was able to finish the story by telling me I’d gotten a bad quote with a pump the township wouldn’t approve. A quick call to the township the next day confirmed Matt’s suspicion.
The crew came out on the scheduled days, and completed the work. Matt had to reroute quite a few drain lines in the basement, so the work was more expensive than originally anticipated. However, the sewer authority inspector told me that he wouldn’t have approved the job had Matt not done this extra work. I think Matt felt sorry for me having to spend more than I anticipated, so he replaced a basement toilet, shower, and exterior line for free.
Never again will I call another plumber.

After calling a few of the big name plumbers I decided to give Matt a call based on the personal reviews alone. Was not disappointed. Prompt service, quality work and seems like an all around good guy. I am a new homeowner and will def call Matt for all my future plumbing needs. Highly recommended.

Composite review from myself and person who lives close to them and has used them a number of times over the years.
Phone access acceptable; professionalism fine; response adequate; and workmanship excellent. Last year a waterline up against the outside of the house froze and broke — water to house had to be shut off on one of the coldest nights of the year. Fear was then other lines would freeze. Mertz folk came out late — 8ish, tired after chasing dozens of broken lines, and stayed until the job was done and water coming back into the total system. They came by the next day to recheck the replumbling. Cost of this was just a normal job, and not what some might charge when the customer is desparate.
Experience — fine.
f8 and be there.

After having issues with the large national plumbers who planned on overcharging me, I called Matt Mertz plumbing for a second opinion. They were courteous, prompt, and well informed. The quote they gave me was less than half that of the prior companies with a guarantee this would be the final price for the completed job. The completed the job on time, explained everything along the way, and helped me get my reimbursement from the insurance company. I now call them for any plumbing need I have and they have been always quick to respond. I highly recommend their professional, friendly, and trust worthy work!

Replaced our hot water heater, did a very good job, price was very fair. Call them, they will give you a fair shake.

I’ve had them do work on a number of occasions. While a bit expensive (like many plumbers) I have always found Matt Mertz Plumbing to be very professional, helpful, and they’ve done a good job.
One thing they could do to improve is get a software system to keep track of their callers. They always lose track of me and forget to call me back. I asked for a quote two days ago, and I sent an email with a picture after that call. I called two additional times but the person I spoke to wasn’t available either time and said they would call back. They still haven’t.
Nonetheless the work they do is more important and when they do show up they have always done a good job and I’ve been satisfied with their work. They have a problem I couldn’t figure out, which was gurgling that was caused by buildup in my pipes. They have also resolved other problems such as clogged drains from my roof and leaky flow valves and faucets. Overall I’ve been very happy and would use them again.

This is my «go-​to» plumber. I’ve used them twice and was happy both times. First time was just minor stuff (replacing a faucet), next were frozen pipes and a leaking water heater.
Both times the guys told me the price right up front, how long it would take, and it was (in my opinion) totally reasonable. I’d recommend them to friends and will use them again.

I moved to Pittsburgh recently and used Angie’s List to find reputable plumbers to get estimates to convert a small bedroom into a laundry room and fix some problems in my 113 year old bathroom. I got estimates from at least three companies. Matt’s was the highest, but not by much. As it turned out, Matt gave me a 10% discount because he asked if they could delay the start of the job for a few days. As a result, the job cost less than lower priced estimates I had gotten.
My bathroom has original subway tile, pedestal sink and a huge stained glass window. It had virtually no updating since it was built. It was very important to me that any work would keep the vintage look intact. Matt was the only one who understood what I wanted. The other companies acted like it was weird that I wanted to keep the historic details. Matt’s crew fixed the plumbing issues in the bathroom and converted the bedroom into a laundry room. It was a big job and they came on time every day and cleaned up afterwards each day. My house has very high ceilings and they also changed a lightbulb for me that I couldn’t reach because they saw I was having trouble. I am happy with their work. I have used them for other jobs since then.

I do not like hiring people to do repairs at my home. I grew up with handy big brothers who worked in home construction and could fix or build everything. Even my last boyfriend was very talented and could do plumbing, install flooring, carpeting, etc. I am often disappointed about the quality of work performed by random strangers.
I tried to go through a website called Home Advisor, (formerly called Service Magic) to locate a plumber and was only matched with one plumber. After reading a few of the Home Advisor reviews, I noticed that everyone mentioned their incredibly high pricing. Another local plumber I found through a Google search didn’t bother to return my call.
My unhandy bf had used Mertz before and recommended them. I called on a Tuesday afternoon and was given an 8 am to 8:30 am Saturday appointment. Okay, that works. I did not have an emergency, I just needed to have my sinks reconnected after my granite counter top installation and my shiny new kitchen faucet installed.
Dan showed up promptly at 8 am. He was very nice and extremely polite and professional, the kind of man that I would hire if I owned a business. He didn’t ask if I wanted new sink baskets, he just went to his truck and got them. When I asked him about using the old ones, he commented that he wouldn’t want to use old stuff on my new sink. I agree. Price wise, I feel like they were fair. I would not hesitate to recommend them and will call them in the future.

I’ve been using Matt Mertz Plumbing for over 5 years now. They’ve always been very professional and honest, scheduling is quick and their prices are reasonable. They’ve handled jobs for me from small to large without issue, including knocking pipes, cracked outdoor faucets, installing instant hot water systems and replacing a hot water tank.

We had Matt Mertz replace a sewer line in our basement. We had about 3 different estimates and Matt was drastically cheaper than the competition in the area (especially Mr. Rooter). Initially, two other guys came and started the work and Matt came afterward to help explain the process. Matt and his team were very friendly and very cordial during this process. In addition, he knocked $ 200 off of his price as we already had a house trap. Matt doesn’t do financing through a bank but would allow us to pay him when it was convenient and without interest, which would have been great if we didn’t have all of the needed money up front. All in all, I would absolutely recommend Matt for any plumbing needs.

I called three «Big Name» local plumbers for an estimate on repairs to my plumbing system. Not only was Mertz’ price by far the most reasonable – but his understanding of the work involved was reassuring. They completed the job within the time limit and cleaned up behind themselves. I referred them to a friend who had a similar, equally satisfying experience with the company.
They’re my new ‘go-to-guy’s.

DANGEROUS! Was injured TWICE due to their negligence — they left my home and I could not figure out why the garage door would NOT go down; here they disconnected the garage door and instead of them returning (as they had just left less than 5 min earlier) instead Matt Mertz, tells the customer (who has had 4 previous back surgeries) to get on a ladder and slam the garage door backwards so that it will lock into place — that did not work and down went the ladder and I — INJURY#1… then while walking thru my tiled floor garage, all of a sudden I am sliding and slipping all over the place; a HUGE puddle well over 3 ft long and 2 ft wide was left by a hose used to flush the drain and BAM — down I go again — this time, for well over an hour before I could get onto all 4’s and CRAWl upstairs. I called Matt and he came over the following morning and it took him 15 min to reconnect the garage door — now he refuses to provide me with his liability insurance information — Erie Insurance… had service provided by another company and am thoroughly pleased at ½ the price! Enter into a contract at your own risk with Matt Mertz Plumbing, because IF you get HURT severely like I did; he is unwiling to help you at all and he should have NOT left a job site in such a condition anyways OR AT LEAST RETURNED WHEN MADE AWARE and to boot, he sent me a bill for services rendered despite injuring me, me having to cancel my trip and left me stranded in Pgh for 8 wks as I was unable to fly due to the injuries received… I live in Las Vegas and was in Pgh to sell my house when HE & HIS STAFF caused my injuries — had to remove house from market as I could NOT leave (what if it would have sold?) — so he created an absolute nightmare and then Hurricane Sandy came barrelling in during all this time too