I was very disappointed. How can a bagel store be out of bagels especially bagels designed for specific lunch menu items. No sesame bagels? No Asiago bagels? No PLAIN bagels!!! All too crazy for me to understand. We also tried the strawberry chicken salad and added Asiago cheese. No cheese on salad after we paid extra for it. Lacked the main ingredients but hey they didn’t forget the mixed greens! Also gourmet cookies were to come with our order — had we not mentioned it to Brittany we would not have gotten them in our bag. Brittany is not the fault. Poor management of this store will have this store closed soon. Brueggers and au bon pain are right around the corner they provide far better service and availability of items. Protein power bagel is mighty delicious. But very bad experience at this store. We won’t even go back to see Brittany for our free item she promised on our next trip in.