Bruegger’s Bagels

Bagels are nice and fresh. You can get one with cream cheese for under $ 3 tax in. Tables are not clean but this is like any other fast food joint. Service is fine but can slow down as everything is made to order.
Airport location is similar. I also tried the Parisian and the breakfast bagel. Not cheap but does a good job when you’re on the run and more healthy than eating junk in the food court.
Beats Tim Horton’s!

I was on a lunch run, so 2 of the 3 items were to go. If I didn’t find one even remotely clean table, I would’ve eaten my bcc on way back to T. In the rain. Carrying 2 bags. And coffee. And umbrella. I’m not a pack mule. Usually.
I cleaned off the best of the 8 dirty, sticky, unoccupied tables. I noticed the cashier threw away some garbage (bare hands) by the condiments, then washed her hands for only 10 seconds! I asked for the manager. A tall, thin, nice appearing young man appeared at my table. I told him about the hand washing, and dirty tables (there were only 5 customers). He agreed, apologized, and didn’t make excuses. To his credit. He immediately had the employee wash her hands. He waited. Then he personally cleaned the diningroom, and emptied the trash. And washed his hands. For 30 seconds. I waited.
I was impressed, and didn’t tell him that the woman with long, dyed reddish-​burgundy hair in a ponytail was a bit huffy when I asked her for another bagel without big bubbles. Or, when I asked her to toast it a bit more (I initially asked for it toasted medium, a bit brown. It wasn’t.)

These guys were great. We were leaving on the 7.30 train from Pittsburgh to NY and would need breakfast and lunch. I phoned in an order for bagels, sandwiches, and salads at 5:45 and picked it up 15 min later. On the train now and everything tastes great. Thanks, guys!

If I could give zero stars, I would. We’ve had trouble with Bruggers before but decided to give them another chance. Terrible organization of staff. No communication among them which resulted in a very long line of customers forming and waiting. Finally got served by a girl who was extremely rude and had no interest I was bringing my business there. Note to managers: hire people who are excited to work for you. It will bring customers back. Bagel was good but over 20 minutes for a bagel is not ok. That combined with lousy staff mean I’ll be going elsewhere next time.

Got two of our four orders wrong. Line was not very long but servers move at snail’s pace. Server not very generous with amounts of cream cheese. Probably most disturbing was server touching her face, scratching an itch or wiping away sweat, which kind of defeats the purpose of the plastic gloves.

The girls that work here do not have any customer service experience and no training. it pretty much seems like they just walked in from the outside and put aprons on. Seriously the worst Brueggers Bagel place ever! I love Brueggers but if this would have been my first experience with them I would have never gone in a Brueggers place again. I understand that they may be new and don’t know how to make the items on the menu but at least have a smile on your face and warm energy. They need help!

I ate here twice a week or more for two years. Nothing beats a fresh out of the oven bagel! Their sandwiches are all really good, and I’m really surprised they don’t charge more for the amazing quality. They have so many fresh ingredients to choose from. Buying bagels from the grocery store will NEVER compare! I’ve moved away, and there’s nothing I miss more about PGH than my morning bagel on my way to the bus. The coffee isn’t my favorite, but I’m a fancy-​coffee drinker. If only Starbucks did the same coffee promotion!

I love Bruegger’s but this location is a fail. The blonde woman working behind the counter has a scowl so deeply imbeded on her face that I felt like I was imposing on her when I placed my order. She also doesn’t cut your bagel or wrap for you so be prepared to grab a knife to take back to the office. Service is so slow that I’ve seen people walk out numerous times after standing in line.
The quality of the breakfast items is not up to par with other locations. The eggs taste like McDonald’s, food prepared half assed, and the bagels are often stale. Go to Dunkin next door or walk the extra few blocks and go to a different location.

I’ve only been here for breakfast so I’ll review that.
This place is mediocre in every sense of the word. I decided to go a second time just to try a different item on the menu, sort of a second chance. I remain disappointed.
The service: bland. They are less than enthusiastic. I don’t expect employees to be absolutely stoked to serve me bagels, but it’s as though I’m some burden on their life. Hardly any eye contact. They’re all limp, tired, and annoyed. Just a bad attitude to start off. I assume this has something to do with management to an extent. It’s as if these people REALLY hate their job. (I worked in food service for six years and even though most don’t plan on being in food service forever, there can still be good vibes at a restaurant, but I digress).
The food: The bagels are dry and a little tough. Egg is just what you would get at a McDonald’s. I wasn’t expecting anything fancy, but just a heads up. You can see them add this rubbery egg disc to your sandwich, slap a few other ingredients on (unevenly), and pop it in the warming machine. The cheese is also rubbery.
As I said before. I wasn’t expecting gourmet, but this place is complete crap. Just go somewhere else.

Unlike every other bagel place in downtown Pittsburgh, this place was open at 4:00 pm on a Saturday afternoon the day before over 20,000 people were descending on the town to run either a marathon or half marathon.
The girl who helped us was sweet and cut the bagles and wrapped them up to keep them fresh. They still had a couple dozen bagels left right before they closed.
A lot of runners like to eat bagels before a race, so to any place that wants to mint money on race weekend, just stay open and you’ll have lines out the door.

I am, to this day, not sure why but I love the taragon chicken salad sandwich on an everything bagel from Bruegger’s. Perhaps it’s a childhood memory but it’s definitely my version of a comfort food. The consistency of the cranberry chicken salad is a bit more fluid than that found in other bagel cafes but I actually like how the creamy semi-​liquid seeps into the bagel like a mayo spread. Plus, I get an extra schmear of mayo on the bagel (who said it was healthy?!?). The cranberries interspersed throughout gave it a nice hint of sweetness, which pairs well with the savory bagel and the chicken salad itself. Ask for lettuce, tomatoes, and onions! It was a treat for me since we don’t really have this chain in Phila or NYC anymore and this was always my go-​to. I am also a fan of their asiago parmesan bagel, which comes with a nice thick layer of cheese. Their bagels have a nice crust and dense, soft inside, too, unlike Panera’s which are more bread-​like. Decent service and a nice selection of coffee flavors as well.

It seems like this location has gotten new staff and they all suck. I’ve never seen one person smile. They don’t greet you when you step up to the counter, they don’t even say they’ll be right with you even though they made eye contact with you. I will not be back.

If this is stepped up, I don’t want to know what it was before. The egg material was cold, the bacon tastes like chorizo, and the bagels are merely ok. The very definition of mediocre.

I’ve been loyally eating brueggers bagels since I moved to Pittsburgh, but in the last few months service has plummeted. I wait for at least 15 min when there is one person in front of me, and nobody seems to know what is going on. I’m very disappointed and will likely be converting to Einstein

I will say, that in the last few weeks (I eat there a lot…) Brueggers has stepped up their game. All of my orders have been exactly how I ordered them (yes, I said it) and even when there’s a long line, the wait is minimal. Thanks Brueggers, for making your service as good as your food. finally! :)

I stopped going to Bruegger’s a few years ago, because of service issues. I found Einstein’s Market Square to have much better service, but I still prefer the bagels at Bruegger’s. I stop at the McKnight Road store once in a while, but hadn’t been to the Market Square Bruegger’s in years. Today I thought I’d give them a try. The man behind the counter took my order and I paid for it. I waited, then someone behind me got their sandwich ahead of me. When I asked, the man was all confused. They always screw up my order somehow. I AM NEVER GOING TO THE MARKET SQUARE BRUEGGER’S AGAIN!

I was very happy with my visit here the other morning! It’s a cute little bagel shop with a modern, retro feel, a decent amount of seating (booths and tables), a clean, peaceful atmosphere and super friendly & quick service! Oh and they have restrooms, a necessity for us coffee guzzlers. ;-)
I got the whole wheat bagel with maple walnut cream cheese on one side and bacon scallion on the other (since I had a terrible mental debate deciding between the two). A rather fine bagel I must say. Very wholesome. The maple walnut cream cheese is delicately sweet and has tiny walnut chunks in it, a pleasant surprise!
The coconut coffee (a seasonal flavor) was deliciously flavored and was brewed pretty strong/​dark, which I like. Perfect with some milk.
1 star amiss just for the lack of coffee «condiments», and that the coffee isn’t self-​serve. Einstein Bros (around the corner) has all their coffee out on the bar so you can try every flavor and go back for seconds, along with spices for your tea and coffee. I would’ve loved to add some cinnamon and nutmeg to my coconut coffee (and refill it multiple times) at Bruegger’s, but def not a big deal! I would so go back/​recommend to all bagel lovers! A great, fairly inexpensive ($ 1.70 for coffee in your own thermos) place for breakfast/​lunch with friends or even your jolly ‘ol self.

Let me say that I normally only go here for an iced tea in the morning and sometimes the occasional bagel. This review is based solely off of the service.
Why I put myself through the aggravation is simple– there is never a line. Why? Because the people are rude. I did order a bagel one morning and after I ordered one of the counter girls asked me from across the counter if I could hand her an orange juice. Weird, but I complied with the request. She then took it and drank it! Rude. She then kept wiping her forehead with her gloves on– health code violation.
I went here this morning just for the iced tea. The cashier asked me what I wanted and I supplied my answer. If she would have smiled I think her face would have cracked. I said thank you at the end of my transaction and she did not reply. The rudest thing a person in the service industry could do is not say you’re welcome when you are being thanked. If you hate your job it’s not my problem. Go work somewhere else.
The only reason they got one star is because, well basically you have to give them something. Plus I do like their iced tea.

One of my favorite places to get a bagel. The crew was distracted, but polite. My food was well made, and the dining area was clean and orderly. Just what you crave downtown during rush hour!