The Home Depot

We ordered a part for our washer and dryer (that we purchased there) and it still hasn’t came! It’s been over 3 weeks! We’re waiting for the part (we specified stainless steel) and no one has contacted us besides they one time they came to the house with out the part and came for nothing. There’s some miscommunication going on between the store and the warehouse! Ridiculous!
The issue was resolved thanks to Brenda! Phew!

This Home Depot has horrible customer service! They don’t appreciate customers and make them feel like liars! Honestly should be the #1 thing we have and I’ve been a very loyal customer for
Home Depot until now! Customers shouldn’t be penalized for losing receipts! What ever happened to store credit??? I highly recommend that if anyone doesn’t want to lose their hard earned $$$$…DO NOT GO TO THIS HOME DEPOT!!!

what I like about this home depot they’re not like other stores. They train or hire people who know their stuff. Got my ceiling fan working again. Cashier karen (on my reciept) was really friendly and funny. Keep up the good work home depot.

I have gone here on several occasions looking for small parts. Each time they are out of stock or placed in the wrong area. To their credit the shelves are often empty so I feel I’m expecting too much when I go in looking for a small part.
This particular occasion while looking for a gas hose for my dryer an employee helped me find the wrong size part. I told him a specific size and he insisted with much confidence this was the one. Fortunately I didn’t find out until I returned home. although this location is 2 miles from my house I will no longer visit here.

I enjoy walking around the plant section and the fan section during this summer time, though most of the fans are selling out quickly.
This Hope Depot is located near In-​N-​Out, Shakeys, many Taco places, Target, barbers, so it has its advantages

Worse customer service of any Home Depot. Asked for help from three separate employees and sat there for 30 minutes waiting. Manager Brian took no accountability and only came up with excuses. Showed no empathy or care.

A few people had posted about horrible customer service, but each time my husband and I have gone we’ve had great service. We’re painting the whole house and fixing up our kitchen so we’ve been to and from Home Depot for about two months now. I like the service they’re helpful & they know what they’re talking about. No complaints for me.

Poor service cashier did not provide good service ATM was not working waited for a long time

This Home Depot in Pico Rivera is okay. I can’t say their staffs are friendly. Checkout lines are usually long. Their workers always scurrying on their ways and I find what I need on my own. They have small section of the garden department. It doesn’t have much flowers or plants — and they’re mostly dried or withered which I think they need to water them! I go here because I have too or otherwise I would have drive further to the one in Whittier.

Times that my husband and I have shopped at the Home Depot Pico Rivera, staff has usually been helpful. But today we met Fernando from wood panelling department who was ABSOLUTELY THE VERY BEST! He helped my husband and I with all our needs. The absolute top of great customer service!

Plumbing Dept.
My reward for being handy around the house is a long «Honey Do List».
A few months ago, I had to change out an old leaking strainer basket for a double bowl kitchen sink. That wasn’t the difficult part. Getting the existing pipe connections to line up and match the new strainer afterwards was. I had to discard the old set-​up, glue together a bunch of new fittings, and shorten the main drain line to make it all work. I headed to my closest Home Depot to figure out what I needed. I didn’t want to make several trips there, so I thought I was smart and bought some extra parts, since I could always return what I didn’t use. [A no hassle return policy and low prices makes H.D. my no-​brainer shopping destination.]
It just wasn’t my day and «Murphy’s Law» [Whatever can go wrong, will go wrong.] came into play. I wound up making multiple, frustrating, trips anyways, since something went wrong with my fabrication and I had to start over. Fortunately, I met Juan in their Plumbing Dept. on my 2^nd trip and he was a great help. I was pleasantly surprised that he actually knew what he was talking about and he offered some creative solutions to my dilemma. Juan’s expertise came from not only his on-​the-​job training, but also from «plumbing school» that he had been attending for over 3 months. Congrats to Home Depot for hiring this rising star and please do your best to keep him. Good help is hard to find. I couldn’t help noticing how often a bunch of other customers were all hovering around him to get tips on their home improvement projects and repairs. At the end of my long day, I was able to cross something off of my Honey-​Do List and eventually move on to the next chore.
Today, I revisited Home Depot’s Plumbing Dept. This time to fabricate a custom gadget to use when I need to flush out debris from the tubing of our aquarium’s gravel vacuum cleaner. I knew what I wanted to accomplish, but had difficulty in choosing and putting the miscellaneous parts together. Then, Juan came to my rescue. He quickly understood what I needed and assembled a workable gadget. I bought the recommended parts and put it to good use. His knowledge and ability to think outside the box is remarkable. Thank you Juan!

HORRIBLE CUSTOMER SERVICE FOR ON-​LINE ORDERS
Sometimes you have to order through
because some items are not available at the store. I usually have the items delivered to the store so that there won’t be a problem with delivery if I am not home. I have done this twice, and both times have had problems at the store where items were delivered. The on-​line customer service at the store is not very helpful, or at least the people I have dealt with are not. I will try to avoid store pick-​up in the future.

Horrible shopping experience. One of the women who assist customers at the self checkouts was very rude. If you come to this store and plan on using the self checkouts, look out for a lady with red hair. Really rude woman!

The folks in the carpeting dept are bending over backwards to be accommodating. So much better than Lowes. Thank you.

Staff could be a little friendlier

Fantastic service today. Went in today to pick up some gardening pots and soil. Helpful dudes in gardening who really knew their stuff. The staff outside was grilling some dogs. Score! A free hot dog, chips and sodas for the family. We entered into a contest to win a BBQ, we didn’t win but we had a great experience as always.

I love Home Depot. The amount of things you can build here and anything that goes wrong in your house they have the parts you need to fix. It’s true, the people that work here aren’t expert carpenters, so do your research ahead of time and figure out what you need. Or take it easy and stroll through the aisles and take your time picking the right tools. They’ve got a real flexible return policy in case you buy things you accidentally don’t need.
Always remember: Measure twice, cut once.

Bought a washer, ceiling fan, dewalt drill, and a whole bunch of stuff from this place. Got warranties on them too. not bad compared to sears. Washer $ 150 for 5 years, thats cheap!!!
A lot of selection of stuff and helpful staff on every question, they even cut wood for you when you buy it from them. I spend too much…
My Shed is complete now, thanks Home Depot!

I would rate this zero stars!!!
Ish (yes that’s his name) provided horrible customer service, was extremely rude in his tone of voice, and did not have knowledge of store policy. I bought a refrigerator from Home Depot and a competitor had a special for a lower price. He refused to honor the «meet it or beat it» policy. I mentioned that the 1800 number (customer service) and Alhambra store said a refund was possible. He said they were WRONG and there was absolutely nothing I could do.
I requested to speak to someone else and he replied «I AM THE MANAGER, I AM THE ONLY PERSON YOU CAN TALK TO» while beating his chest with his right hand like a gorilla (WOW). It was aggressive and extremely disrespectful!
I called customer service again and they called the store manager. I was told a refund WAS possible!!! The store manager apologized and said he had no idea why ISH WOULD REFUSE A STORE POLICY. I had to return to the store to receive a refund. I was very upset by the treatment of this manager. The MOD was obviously not aware of store policy and customer service. This should have never happened. I will not return to that store. I would have never even dreamed of anyone treating me so badly. I’m so dissapointed and upset.

Tools tools tools.
I understand these big box stores are much the same like Walmart — they destroy the ma-​and-​pa stores that exist in the area.
I’m all for the little guy. I love cheering the underdog. But these places are sooo convenient! and much cheaper!
As much as I love the underdog, I’d say that in our capitalist society, survival of the best business is what is best. Ma and Pa can open a restaurant — those won’t be hurt by big box stores.
This one is less helpful than the other ones, I think mostly because the staff seem younger and less experienced.